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A multiattribute customer satisfaction evaluation approach for rail transit network: A real case study for Istanbul, Turkey

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  1. Kazim Sari & Abdullah Alper Sener, 2022. "Service quality and intention to recommend in low-cost and full-service airlines in Turkey," DECISION: Official Journal of the Indian Institute of Management Calcutta, Springer;Indian Institute of Management Calcutta, vol. 49(3), pages 297-309, September.
  2. Song, Zhao-Yu & Lin, Cheng-Wei & Feng, Xuehao & Lee, Paul Tae-Woo, 2024. "An empirical study of the performance of the sixth generation ports model with smart ports with reference to major container ports in mainland China," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 184(C).
  3. Xu-Hui Li & Lin Huang & Qiang Li & Hu-Chen Liu, 2020. "Passenger Satisfaction Evaluation of Public Transportation Using Pythagorean Fuzzy MULTIMOORA Method under Large Group Environment," Sustainability, MDPI, vol. 12(12), pages 1-18, June.
  4. Vladimir Simić & Radovan Soušek & Stefan Jovčić, 2020. "Picture Fuzzy MCDM Approach for Risk Assessment of Railway Infrastructure," Mathematics, MDPI, vol. 8(12), pages 1-29, December.
  5. Machado-León, José Luis & de Oña, Rocío & Baouni, Tahar & de Oña, Juan, 2017. "Railway transit services in Algiers: priority improvement actions based on users perceptions," Transport Policy, Elsevier, vol. 53(C), pages 175-185.
  6. Mustafa Hamurcu & Tamer Eren, 2020. "Strategic Planning Based on Sustainability for Urban Transportation: An Application to Decision-Making," Sustainability, MDPI, vol. 12(9), pages 1-24, April.
  7. Ghosh, Piyali & Ojha, Mohit Kr. & Geetika,, 2017. "Determining passenger satisfaction out of platform-based amenities: A study of Kanpur Central Railway Station," Transport Policy, Elsevier, vol. 60(C), pages 108-118.
  8. Deveci, Muhammet & Demirel, Nihan Çetin & Ahmetoğlu, Emine, 2017. "Airline new route selection based on interval type-2 fuzzy MCDM: A case study of new route between Turkey- North American region destinations," Journal of Air Transport Management, Elsevier, vol. 59(C), pages 83-99.
  9. Shen, Weiwei & Xiao, Weizhou & Wang, Xin, 2016. "Passenger satisfaction evaluation model for Urban rail transit: A structural equation modeling based on partial least squares," Transport Policy, Elsevier, vol. 46(C), pages 20-31.
  10. Iwona RYBICKA & Paweł DROŹDZIEL & Ondrej STOPKA & Vladimir ĽUPTÁK, 2018. "Methodology To Propose A Regional Transport Organization Within Specific Integrated Transport System: A Case Study," Transport Problems, Silesian University of Technology, Faculty of Transport, vol. 13(4), pages 115-125, December.
  11. Amirali Soltanpour & Mahmoud Mesbah & Meeghat Habibian, 2020. "Customer satisfaction in urban rail: a study on transferability of structural equation models," Public Transport, Springer, vol. 12(1), pages 123-146, March.
  12. Erkan Celik & Muhammet Gul, 2022. "How Covid-19 pandemic and partial lockdown decisions affect air quality of a city? The case of Istanbul, Turkey," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 24(2), pages 1616-1654, February.
  13. Zhao, Xiangqi & Huang, Zhe, 2024. "A method for exploring consumer satisfaction factors using online reviews: A study on anti-cold drugs," Journal of Retailing and Consumer Services, Elsevier, vol. 81(C).
  14. Aydin, Nezir, 2017. "A fuzzy-based multi-dimensional and multi-period service quality evaluation outline for rail transit systems," Transport Policy, Elsevier, vol. 55(C), pages 87-98.
  15. Yuning Wang & Zhe Zhang & Mengyuan Zhu & Hexian Wang, 2020. "The Impact of Service Quality and Customer Satisfaction on Reuse Intention in Urban Rail Transit in Tianjin, China," SAGE Open, , vol. 10(1), pages 21582440198, January.
  16. Deveci, Muhammet & Özcan, Ender & John, Robert & Öner, Sultan Ceren, 2018. "Interval type-2 hesitant fuzzy set method for improving the service quality of domestic airlines in Turkey," Journal of Air Transport Management, Elsevier, vol. 69(C), pages 83-98.
  17. Aydin, Nezir & Celik, Erkan & Gumus, Alev Taskin, 2015. "A hierarchical customer satisfaction framework for evaluating rail transit systems of Istanbul," Transportation Research Part A: Policy and Practice, Elsevier, vol. 77(C), pages 61-81.
  18. Melih Yucesan & Suleyman Mete & Faruk Serin & Erkan Celik & Muhammet Gul, 2019. "An Integrated Best-Worst and Interval Type-2 Fuzzy TOPSIS Methodology for Green Supplier Selection," Mathematics, MDPI, vol. 7(2), pages 1-19, February.
  19. Chen, Shang-Yu, 2016. "Green helpfulness or fun? Influences of green perceived value on the green loyalty of users and non-users of public bikes," Transport Policy, Elsevier, vol. 47(C), pages 149-159.
  20. Xi Lu & Jiaqing Lu & Xinzheng Yang & Xumei Chen, 2022. "Assessment of Urban Mobility via a Pressure-State-Response (PSR) Model with the IVIF-AHP and FCE Methods: A Case Study of Beijing, China," Sustainability, MDPI, vol. 14(5), pages 1-23, March.
  21. Nassereddine, M. & Eskandari, H., 2017. "An integrated MCDM approach to evaluate public transportation systems in Tehran," Transportation Research Part A: Policy and Practice, Elsevier, vol. 106(C), pages 427-439.
  22. Guirao, Begoña & García-Pastor, Antonio & López-Lambas, María Eugenia, 2016. "The importance of service quality attributes in public transportation: Narrowing the gap between scientific research and practitioners' needs," Transport Policy, Elsevier, vol. 49(C), pages 68-77.
  23. Catherine Y. P. Chan & Kwai-Sang Chin & Candace Chan & Kwok L. Tsui, 2019. "An analysis of passengers’ ride needs of urban rail transit services: application of quality function deployment," International Journal of Quality Innovation, Springer, vol. 5(1), pages 1-21, December.
  24. Muhammet Gul & Erkan Celik & Alev Taskin Gumus & Ali Fuat Guneri, 2016. "Emergency department performance evaluation by an integrated simulation and interval type-2 fuzzy MCDM-based scenario analysis," European Journal of Industrial Engineering, Inderscience Enterprises Ltd, vol. 10(2), pages 196-223.
  25. Sanusi Ibrahim & Yinggui Zhang & Abdulaziz Ahmad, 2025. "Rail-based public transportation service quality and customer satisfaction: a decade of insights and advances," Public Transport, Springer, vol. 17(1), pages 45-69, March.
  26. Shouzhen Zeng & Jianping Chen & Xingsen Li, 2016. "A Hybrid Method for Pythagorean Fuzzy Multiple-Criteria Decision Making," International Journal of Information Technology & Decision Making (IJITDM), World Scientific Publishing Co. Pte. Ltd., vol. 15(02), pages 403-422, March.
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