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Overall level of service measures for airport passenger terminals

Citations

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Cited by:

  1. Artur Kierzkowski & Tomasz Kisiel & Piotr Uchroński, 2021. "Simulation Model of Airport Security Lanes with Power Consumption Estimation," Energies, MDPI, vol. 14(20), pages 1-11, October.
  2. De Nicola, Arianna & Gitto, Simone & Mancuso, Paolo, 2013. "Airport quality and productivity changes: A Malmquist index decomposition assessment," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 58(C), pages 67-75.
  3. Thi Quynh Mai Pham & Gunwoo Lee & Hwayoung Kim, 2020. "Toward Sustainable Ferry Routes in Korea: Analysis of Operational Efficiency Considering Passenger Mobility Burdens," Sustainability, MDPI, vol. 12(21), pages 1-22, October.
  4. Beasley, John & Kunc, Martin & Martinez-Sykora, Toni & Potts, Chris N., 2025. "A parametric method to enhance decision-making in airport terminal development," Journal of Air Transport Management, Elsevier, vol. 124(C).
  5. Bezerra, George Christian Linhares & Gomes, Carlos F., 2016. "Measuring airport service quality: A multidimensional approach," Journal of Air Transport Management, Elsevier, vol. 53(C), pages 85-93.
  6. Pandey, Mukesh Mohan, 2016. "Evaluating the service quality of airports in Thailand using fuzzy multi-criteria decision making method," Journal of Air Transport Management, Elsevier, vol. 57(C), pages 241-249.
  7. Lupo, Toni, 2015. "Fuzzy ServPerf model combined with ELECTRE III to comparatively evaluate service quality of international airports in Sicily," Journal of Air Transport Management, Elsevier, vol. 42(C), pages 249-259.
  8. Rodríguez-Sanz, à lvaro & Fernández de Marcos, Alberto & Pérez-Castán, Javier A. & Comendador, Fernando Gómez & Arnaldo Valdés, Rosa & París Loreiro, à ngel, 2021. "Queue behavioural patterns for passengers at airport terminals: A machine learning approach," Journal of Air Transport Management, Elsevier, vol. 90(C).
  9. Wong, R.C.P. & Szeto, W.Y., 2018. "An alternative methodology for evaluating the service quality of urban taxis," Transport Policy, Elsevier, vol. 69(C), pages 132-140.
  10. Ghosh, Piyali & Ojha, Mohit Kr. & Geetika,, 2017. "Determining passenger satisfaction out of platform-based amenities: A study of Kanpur Central Railway Station," Transport Policy, Elsevier, vol. 60(C), pages 108-118.
  11. Phelipe Medeiros da Rocha & Helder Gomes Costa & Glauco Barbosa da Silva, 2022. "Gaps, Trends and Challenges in Assessing Quality of Service at Airport Terminals: A Systematic Review and Bibliometric Analysis," Sustainability, MDPI, vol. 14(7), pages 1-17, March.
  12. Di Pietro, Laura & Guglielmetti Mugion, Roberta & Musella, Flaminia & Renzi, Maria Francesca & Vicard, Paola, 2017. "Monitoring an airport check-in process by using Bayesian networks," Transportation Research Part A: Policy and Practice, Elsevier, vol. 106(C), pages 235-247.
  13. Nesset, Erik & Helgesen, Øyvind, 2014. "Effects of switching costs on customer attitude loyalty to an airport in a multi-airport region," Transportation Research Part A: Policy and Practice, Elsevier, vol. 67(C), pages 240-253.
  14. Bezerra, George C.L. & Gomes, Carlos F., 2020. "Antecedents and consequences of passenger satisfaction with the airport," Journal of Air Transport Management, Elsevier, vol. 83(C).
  15. Jacek Ryczyński & Artur Kierzkowski, 2023. "The Impact of the Level of Training of Airport Security Control Operators on the Energy Consumption of the Baggage Control Process," Energies, MDPI, vol. 16(19), pages 1-21, October.
  16. Pandit, Debapratim & Sharma, Deepa, 2022. "Expected service dimensions and service levels for paratransit considering future mobility needs in emerging countries," Transportation Research Part A: Policy and Practice, Elsevier, vol. 162(C), pages 1-13.
  17. Rocha, Phelipe Medeiros da & Barros, Alexandre Pinheiro de & Silva, Glauco Barbosa da & Costa, Helder Gomes, 2016. "Analysis of the operational performance of brazilian airport terminals: A multicriteria approach with De Borda-AHP integration," Journal of Air Transport Management, Elsevier, vol. 51(C), pages 19-26.
  18. Pandey, Mukesh Mohan, 2020. "Evaluating the strategic design parameters of airports in Thailand to meet service expectations of Low-Cost Airlines using the Fuzzy-based QFD method," Journal of Air Transport Management, Elsevier, vol. 82(C).
  19. Lopez-Valpuesta, Lourdes & Casas-Albala, Diana, 2023. "Has passenger satisfaction at airports changed with the onset of COVID-19? The case of Seville Airport (Spain)," Journal of Air Transport Management, Elsevier, vol. 108(C).
  20. Thampan, Aromal & Sinha, Kapil & Gurjar, B.R. & Rajasekar, E., 2020. "Functional efficiency in airport terminals: A review on Overall and Stratified Service Quality," Journal of Air Transport Management, Elsevier, vol. 87(C).
  21. Bakır, Mahmut & Özdemir, Emircan & Akan, Şahap & Atalık, Özlem, 2022. "A bibliometric analysis of airport service quality," Journal of Air Transport Management, Elsevier, vol. 104(C).
  22. Bezerra, George C.L. & Gomes, Carlos F., 2015. "The effects of service quality dimensions and passenger characteristics on passenger's overall satisfaction with an airport," Journal of Air Transport Management, Elsevier, vol. 44, pages 77-81.
  23. Paramonovs Sergejs & Ijevleva Ksenija, 2015. "Factor Analysis of Passengers’ Satisfaction at “RIGA International Airport”," Economics and Business, Sciendo, vol. 27(1), pages 46-52, August.
  24. Wu, Paul Pao-Yen & Mengersen, Kerrie, 2013. "A review of models and model usage scenarios for an airport complex system," Transportation Research Part A: Policy and Practice, Elsevier, vol. 47(C), pages 124-140.
  25. da Silva, Francisco Gildemir Ferreira & Falcão, Viviane Adriano & Domingos, Maria Cecília de Farias & Negri, Nathane Ana Rosa, 2022. "Analysis of the generalized use of logit models in simulating changes in decision attributes at the airport check-in," Research in Transportation Economics, Elsevier, vol. 92(C).
  26. Matisziw, T.C. & Grubesic, T.H., 2010. "Evaluating locational accessibility to the US air transportation system," Transportation Research Part A: Policy and Practice, Elsevier, vol. 44(9), pages 710-722, November.
  27. Cheranchery, Munavar Fairooz & Maitra, Bhargab, 2018. "Investigating perception of captive and choice riders for formulating service standards of ordinary and premium buses in Indian cities," Transport Policy, Elsevier, vol. 72(C), pages 89-96.
  28. Tam, Mei Ling, 2011. "An optimization model for wayfinding problems in terminal building," Journal of Air Transport Management, Elsevier, vol. 17(2), pages 74-79.
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