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Factors influencing customer's loyalty towards ride-hailing taxi services – A case study of Vietnam

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Cited by:

  1. Hartieni, Patricia & Joewono, Tri Basuki & Dharmowijoyo, Dimas, 2024. "The effects of planned behaviour, spatiotemporal variables and lifestyle on public transport use: An exploratory study," Transportation Research Part A: Policy and Practice, Elsevier, vol. 190(C).
  2. Ngoc, An Minh & Nishiuchi, Hiroaki, 2025. "Understanding travel patterns of ride-hailing service sub-population groups and effects of transit investment on ride-hailing users’ potential mode switching: A case study of Ho Chi Minh City, Vietnam," Transport Policy, Elsevier, vol. 162(C), pages 456-476.
  3. Li, Wu & Zhao, Shengchuan & Ma, Jingwen & Nielsen, Otto Anker & Jiang, Yu, 2023. "Book-ahead ride-hailing trip and its determinants: Findings from large-scale trip records in China," Transportation Research Part A: Policy and Practice, Elsevier, vol. 178(C).
  4. Rathore, Bhawana & Sengupta, Pooja & Biswas, Baidyanath & Kumar, Ajay, 2024. "Predicting the price of taxicabs using Artificial Intelligence: A hybrid approach based on clustering and ordinal regression models," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 185(C).
  5. Nguyen-Phuoc, Duy Quy & Vo, Nguyen S. & Su, Diep Ngoc & Nguyen, Vinh Hoang & Oviedo-Trespalacios, Oscar, 2021. "What makes passengers continue using and talking positively about ride-hailing services? The role of the booking app and post-booking service quality," Transportation Research Part A: Policy and Practice, Elsevier, vol. 150(C), pages 367-384.
  6. Mohammadbashir Sedighi & Hamideh Parsaeiyan & Yashar Araghi, 2021. "An Empirical Study of Intention to Continue Using of Digital Ride-hailing Platforms," The Review of Socionetwork Strategies, Springer, vol. 15(2), pages 489-515, November.
  7. Zheng, Yunhan & Meredith-Karam, Patrick & Stewart, Anson & Kong, Hui & Zhao, Jinhua, 2023. "Impacts of congestion pricing on ride-hailing ridership: Evidence from Chicago," Transportation Research Part A: Policy and Practice, Elsevier, vol. 170(C).
  8. de Oña, Juan, 2020. "The role of involvement with public transport in the relationship between service quality, satisfaction and behavioral intentions," Transportation Research Part A: Policy and Practice, Elsevier, vol. 142(C), pages 296-318.
  9. Huang, Guan & Liang, Yuebing & Zhao, Zhan, 2023. "Understanding market competition between transportation network companies using big data," Transportation Research Part A: Policy and Practice, Elsevier, vol. 178(C).
  10. Sun, Ke, 2024. "Strategic responses to the aggregator platform: Pricing and information sharing," Journal of Retailing and Consumer Services, Elsevier, vol. 79(C).
  11. Quy Nguyen-Phuoc, Duy & Nguyen, Teron & Ngoc Su, Diep & Thi Le, Phuong & Oviedo-Trespalacios, Oscar, 2022. "How do social cues from other passengers affect word-of-mouth and intention to continue using bus services? A second-order SEM approach," Transportation Research Part A: Policy and Practice, Elsevier, vol. 158(C), pages 302-320.
  12. Wang, Zhiqi & Zhang, Yufeng & Jia, Bin & Gao, Ziyou, 2024. "Comparative Analysis of Usage Patterns and Underlying Determinants for Ride-hailing and Traditional Taxi Services: A Chicago Case Study," Transportation Research Part A: Policy and Practice, Elsevier, vol. 179(C).
  13. Muhamad Rizki & Tri Basuki Joewono & Dimas Bayu Endrayana Dharmowijoyo & Dwi Prasetyanto, 2021. "The Effects of On- and Before- Journey Advantages Using Ride-Sourcing in Indonesia," Sustainability, MDPI, vol. 13(19), pages 1-20, October.
  14. Elnadi, Moustafa & Troise, Ciro & Jones, Paul & Gheith, Mohamed Hani, 2024. "Exploring post-usage behaviour in app-based ride-sourcing services: Evidence from Egypt," Technological Forecasting and Social Change, Elsevier, vol. 207(C).
  15. Quy Nguyen-Phuoc, Duy & An Ngoc Nguyen, Nguyen & Nguyen, Minh Hieu & Ngoc Thi Nguyen, Ly & Oviedo-Trespalacios, Oscar, 2022. "Factors influencing road safety compliance among food delivery riders: An extension of the job demands-resources (JD-R) model," Transportation Research Part A: Policy and Practice, Elsevier, vol. 166(C), pages 541-556.
  16. Tuan, Vu Anh & Van Truong, Nguyen & Tetsuo, Shimizu & An, Nguyen Ngoc, 2022. "Public transport service quality: Policy prioritization strategy in the importance-performance analysis and the three-factor theory frameworks," Transportation Research Part A: Policy and Practice, Elsevier, vol. 166(C), pages 118-134.
  17. Nguyen-Phuoc, Duy Q. & Zhou, Meng & Hong Chua, Ming & Romano Alho, André & Oh, Simon & Seshadri, Ravi & Le, Diem-Trinh, 2023. "Examining the effects of Automated Mobility-on-Demand services on public transport systems using an agent-based simulation approach," Transportation Research Part A: Policy and Practice, Elsevier, vol. 169(C).
  18. Peng, Zixuan & Shan, Wenxuan & Zhu, Xiaoning & Yu, Bin, 2022. "Many-to-one stable matching for taxi-sharing service with selfish players," Transportation Research Part A: Policy and Practice, Elsevier, vol. 160(C), pages 255-279.
  19. de Oña, Juan, 2021. "Understanding the mediator role of satisfaction in public transport: A cross-country analysis," Transport Policy, Elsevier, vol. 100(C), pages 129-149.
  20. Seojin Lee & Woojin Lee & Christine A. Vogt & Ying Zhang, 2021. "A comparative analysis of factors influencing millennial travellers’ intentions to use ride-hailing," Information Technology & Tourism, Springer, vol. 23(2), pages 133-157, June.
  21. Kumar, Akshay & Gupta, Akshay & Parida, Manoranjan & Chauhan, Vivek, 2022. "Service quality assessment of ride-sourcing services: A distinction between ride-hailing and ride-sharing services," Transport Policy, Elsevier, vol. 127(C), pages 61-79.
  22. Nguyen-Phuoc, Duy Quy & Su, Diep Ngoc & Nguyen, Minh Hieu & Vo, Nguyen S. & Oviedo-Trespalacios, Oscar, 2022. "Factors influencing intention to use on-demand shared ride-hailing services in Vietnam: risk, cost or sustainability?," Journal of Transport Geography, Elsevier, vol. 99(C).
  23. Son, Dong-Hoon, 2023. "On-demand ride-sourcing markets with cryptocurrency-based fare-reward scheme," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 171(C).
  24. Chen, Xian & Bai, Shuotian & Wei, Yongqin & Zhao, Yanhui & Yan, Peng & Jiang, Hai, 2023. "Passenger engagement dynamics in ride-hailing services: A heterogeneous hidden Markov approach," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 171(C).
  25. Sun, Shichao & Xu, Lingyu & Yao, Yukun & Duan, Zhengyu, 2021. "Investigating the determinants to retain spurious-loyalty passengers: A data-fusion based approach," Transportation Research Part A: Policy and Practice, Elsevier, vol. 152(C), pages 70-83.
  26. Nguyen-Phuoc, Duy Q. & Phuong Tran, Anh Thi & Nguyen, Tiep Van & Le, Phuong Thi & Su, Diep Ngoc, 2021. "Investigating the complexity of perceived service quality and perceived safety and security in building loyalty among bus passengers in Vietnam – A PLS-SEM approach," Transport Policy, Elsevier, vol. 101(C), pages 162-173.
  27. Koley, Souradeep & Kumar Barua, Mukesh & Bisi, Arnab, 2025. "Inhibitors in ridesharing firms from developing Nations: A novel Integrated MCDM – Text Mining approach using Large-Scale data," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 193(C).
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