IDEAS home Printed from https://ideas.repec.org/r/eee/scaman/v34y2018i1p63-77.html

When value co-creation fails: Reasons that lead to value co-destruction

Citations

Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
as


Cited by:

  1. Bidar, Dr Reihaneh & Jabbari, Dr Mohammad & Luck, Dr Edwina, 2024. "Value co-destruction in online collaborative networks," European Management Journal, Elsevier, vol. 42(1), pages 98-107.
  2. Madanaguli, Arun & Dhir, Amandeep & Talwar, Shalini & Clauss, Thomas & Kraus, Sascha & Kaur, Puneet, 2023. "Diving into the uncertainties of open innovation: A systematic review of risks to uncover pertinent typologies and unexplored horizons," Technovation, Elsevier, vol. 119(C).
  3. Barbara Neuhofer & Bianca Magnus & Krzysztof Celuch, 2021. "The impact of artificial intelligence on event experiences: a scenario technique approach," Electronic Markets, Springer;IIM University of St. Gallen, vol. 31(3), pages 601-617, September.
  4. Nguyen, Phuong Ngoc & Thu, Trang Pham Thi & Thi, An Pham & Thu, Hang Trinh Thi, 2024. "Co-Creation in Teaching and Learning at University of Hai Duong, Vietnam," OSF Preprints 8jd97, Center for Open Science.
  5. Lehtonen, Miikka J. & Vesa, Mikko & Harviainen, J. Tuomas, 2022. "Games-as-a-Disservice: Emergent value co-destruction in platform business models," Journal of Business Research, Elsevier, vol. 141(C), pages 564-574.
  6. repec:osf:osfxxx:8jd97_v1 is not listed on IDEAS
  7. Anthony Okoeguale, 2023. "Brand Value Co-creation Revisited: A Critical Review of Studies," Academic Journal of Interdisciplinary Studies, Richtmann Publishing Ltd, vol. 12, March.
  8. Jiang, Hong & Yang, Jingxuan & Gai, Jinlong, 2023. "How digital platform capability affects the innovation performance of SMEs—Evidence from China," Technology in Society, Elsevier, vol. 72(C).
  9. Jia Luo & Jiayu Wang & Rui Liu & Kaigeng Li, 2024. "Value Co-destruction: The Dark Side of Interactions in Online Brand Communities," SAGE Open, , vol. 14(4), pages 21582440241, November.
  10. Daniel Beverungen & Jens Pöppelbuss & Simon Hemmrich & Taskeen Iqbal, 2025. "Service Through Communication: Conceptualizing Service Systems with Luhmann’s Systems Theory," Working Papers Dissertations 150, Paderborn University, Faculty of Business Administration and Economics.
  11. Barari, Mojtaba & Ross, Mitchell & Surachartkumtonkun, Jiraporn, 2020. "Negative and positive customer shopping experience in an online context," Journal of Retailing and Consumer Services, Elsevier, vol. 53(C).
  12. Mancuso, Ilaria & Petruzzelli, Antonio Messeni & Panniello, Umberto & Vaia, Giovanni, 2025. "The bright and dark sides of AI innovation for sustainable development: Understanding the paradoxical tension between value creation and value destruction," Technovation, Elsevier, vol. 143(C).
  13. Ralf Wagner & Agnieszka Kabalska, 2023. "Sustainable value in the fashion industry: A case study of value construction/destruction using digital twins," Sustainable Development, John Wiley & Sons, Ltd., vol. 31(3), pages 1652-1667, June.
  14. Giannis Theofanous & Alkis Thrassou & Naziyet Uzunboylu, 2024. "Digital Inclusivity: Advancing Accessible Tourism via Sustainable E-Commerce and Marketing Strategies," Sustainability, MDPI, vol. 16(4), pages 1-15, February.
  15. Huiping, Zhou & Ao, Zan, 2025. "How does digital platform capability affect digital innovation? Evidence from manufacturing SMEs in China," Technological Forecasting and Social Change, Elsevier, vol. 221(C).
  16. Gomes, Leonardo Augusto de Vasconcelos & Fleury, André Leme & Oliveira, Maicon Gouvêa de & Facin, Ana Lucia Figueiredo, 2021. "Ecosystem policy roadmapping," Technological Forecasting and Social Change, Elsevier, vol. 170(C).
  17. Ifra Aziz Khan Niazi & Tehmina Fiaz Qazi & Shabana Naveed & Mashari Mahmood, 2023. "Analysing the Challenges of Insurance Companies in Pakistan While Co-Creating the Service Value," Journal of Policy Research (JPR), Research Foundation for Humanity (RFH), vol. 9(1), pages 113-130, March.
  18. Ramya Tauh & Savitha Basri, 2025. "Interactional Value Formation in Digital Banking: Exploring Key Precursors and the Role of Customer Emotional Intelligence," SAGE Open, , vol. 15(4), pages 21582440251, November.
  19. Matthew Alexander & Niklas Vallström, 2023. "Value co-destruction: Problems and solutions," AMS Review, Springer;Academy of Marketing Science, vol. 13(3), pages 200-210, December.
  20. Ferasso, Marcos & Grenier, Corinne, 2021. "Fostering SME's co-development of innovative projects in biotech clusters: Extending the sets of enablers for the knowledge creation process," Technology in Society, Elsevier, vol. 67(C).
  21. Hardcastle, Kimberley & Edirisingha, Prabash & Cook, Paul & Sutherland, Matthew, 2025. "The co-existence of brand value co-creation and co-destruction across the customer journey in a complex higher education brand," Journal of Business Research, Elsevier, vol. 186(C).
  22. Appiah, Gloria & Bonsu, Samuel K. & Sarpong, David, 2021. "The unpowered customer: Co-creation as tactics of the weak," Journal of Business Research, Elsevier, vol. 133(C), pages 317-326.
  23. Hikaru Goto & H. M. Belal & Kunio Shirahada, 2025. "Value co-destruction causing customers to stop service usage: a topic modelling analysis of dental service complaint data," Annals of Operations Research, Springer, vol. 348(3), pages 1691-1711, May.
  24. Bruno Féral, 2024. "La place des valeurs dans la perception par les associations de l'évaluation de leur action conduite par un partenaire public," Post-Print hal-04929378, HAL.
  25. Joern Redler & Holger J. Schmidt, 2022. "I know that I know nothing: exploring the managerial relevance of recent orientations in brand management research," Journal of Brand Management, Palgrave Macmillan, vol. 29(5), pages 498-511, September.
  26. Luis Ricardo Solís‐Rivera & Marcelo Royo‐Vela, 2026. "Creating Shared Value as an Antecedent of Value Co‐Creation: B2B Relationships in the Agri‐Food Sector," Agribusiness, John Wiley & Sons, Ltd., vol. 42(2), pages 815-830, April.
IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.