Embracing digital companions: Unveiling customer engagement with anthropomorphic AI service robots in cross-cultural context

Citations

Cited by:

1. Yao Lu & Junqi Wang & Chunxiu Zhang & Qin Xiao & Ailian Wang, 2025. "Impact of anthropomorphism on consumer emotions and satisfaction in product failure: behavioral and event-related potentials evidence," Humanities and Social Sciences Communications, Palgrave Macmillan, vol. 12(1), pages 1-12, December.
2. Liu, Qixuan & Ma, Ning & Zhang, Xiaoyi, 2025. "Can AI-virtual anchors replace human internet celebrities for live streaming sales of products? An emotion theory perspective," Journal of Retailing and Consumer Services, Elsevier, vol. 82(C).
3. Lingzhi Brian Fang & Tan Cheng & Heng Yang & Yajing Duan, 2025. "Capturing brand loyalty through customer relationship management: exploring the roles of customer brand engagement and psychological contracts from a dual perspective," Humanities and Social Sciences Communications, Palgrave Macmillan, vol. 12(1), pages 1-13, December.
4. Pathak, Kanishka & Prakash, Gyan & Samadhiya, Ashutosh & Kumar, Anil & Luthra, Sunil, 2025. "Impact of Gen-AI chatbots on consumer services experiences and behaviors: Focusing on the sensation of awe and usage intentions through a cybernetic lens," Journal of Retailing and Consumer Services, Elsevier, vol. 82(C).
5. Mehmood, Khalid & Kautish, Pradeep & Basahel, Sarah & Fiano, Fabio & Papa, Armando, 2026. "Unseen seeds, green minds in the digital era: How SMEs foster innovation through green intellectual capital, AI, and resource commitment," Technology in Society, Elsevier, vol. 84(C).
6. Roopak, Roopendra & Chakrabarti, Somnath & Sreen, Naman, 2025. "Engaged to Gain: How psychological needs drive integrative benefits via online customer engagement," Journal of Retailing and Consumer Services, Elsevier, vol. 87(C).
7. Khalid Mehmood & Ataullah Kiani & Hina Rehman & Safiya Mukhtar Alshibani & Patrice Piccardi, 2025. "Can Platform Leadership Drive Twin Transitions in Greening SMEs? Exploring the Nexus Between AI Infrastructure Flexibility, Information Effects, and Green Sustainable Practices," Business Ethics, the Environment & Responsibility, John Wiley & Sons, Ltd., vol. 34(4), pages 2274-2292, October.
8. Koh, Le Yi & Yuen, Kum Fai, 2024. "The role of motivators, barriers, attractiveness, and positive emotions on consumers’ intention to adopt and resist self-driving delivery robots," Journal of Retailing and Consumer Services, Elsevier, vol. 81(C).
9. Wang, Shaofeng & Zhang, Hao, 2025. "Artificial intelligence digital employees and sustainable innovation in online retail: The mediating role of ambidextrous green innovation and the moderating role of ethical anxiety," Journal of Retailing and Consumer Services, Elsevier, vol. 84(C).
10. Liu, Ruoran & Hao, Jin-Xing & Yu, Yan & Shan, Wei, 2025. "Helpful or harmful? A curvilinear perspective on AI agent anthropomorphism in service failure tolerance," Journal of Retailing and Consumer Services, Elsevier, vol. 85(C).
11. Trzebiński, Wojciech & Konuk, Faruk Anıl & Marciniak, Beata, 2025. "Is AI suitable to speak about morality? Consumer response to AI-generated moral appeals in the case of fair trade products," Journal of Business Research, Elsevier, vol. 199(C).
12. Shehawy, Yasser Moustafa & Faisal Ali Khan, Syed Md & Ali M Khalufi, Nasser & Abdullah, Riyaz Sheikh, 2025. "Customer adoption of robot: Synergizing customer acceptance of robot-assisted retail technologies," Journal of Retailing and Consumer Services, Elsevier, vol. 82(C).
13. Wang, Zerong & Wang, Zeen & Rinprasertmeechai, Denisa & Worawan, Saechoen, 2024. "Understanding the effects of live streamers’ appearance and abilities in shaping consumer purchase: A cross-cultural empirical research," Journal of Retailing and Consumer Services, Elsevier, vol. 81(C).
14. Guo, Yuanyuan & Xu, Linlin & Wang, Chaoyou, 2025. "Exploring the effect of empathic response and its boundaries in artificial intelligence service recovery," Journal of Retailing and Consumer Services, Elsevier, vol. 82(C).
15. Affandi, Sana & Ishaq, Muhammad Ishtiaq & Raza, Ali & Talpur, Qurat-ul-ain & Ahmad, Rehan, 2025. "AI assistant is my new best friend! Role of emotional disclosure, performance expectations and intention to reuse," Journal of Retailing and Consumer Services, Elsevier, vol. 82(C).
16. Niu, Wanshu & Huang, Liqiang & Tan, Yahe, 2025. "Anthropomorphic design in AI Recommendation: Heterogeneous effects of big five personality traits," Journal of Retailing and Consumer Services, Elsevier, vol. 87(C).
17. Ooi, Keng-Boon & Hew, Jun-Jie & Aw, Eugene Cheng-Xi & Cham, Tat-Huei & Lin, Chieh-Yu & Tan, Garry Wei-Han, 2025. "I am too young for this! A moderated-mediation model of metaverse commerce resistance," Journal of Retailing and Consumer Services, Elsevier, vol. 84(C).
18. Chae, Myoung-Jin & Kim, Molan, 2026. "Too human to trust? How AI human-likeness and context orientation shape consumer preferences in premium high-tech markets," Journal of Retailing and Consumer Services, Elsevier, vol. 88(C).
19. Li, Yi & Chang, Yaping & Yang, Tangwutu & Li, You, 2025. "Understanding consumer responses to robot roles in human-robot service collaboration," Journal of Retailing and Consumer Services, Elsevier, vol. 87(C).
20. Song, Mengmeng & Jiang, Wenjing & Xing, Xinyu & Mou, Jian & Duan, Yucong, 2026. "The more human-like the better? Effect of anthropomorphic level on customer intention to participate in AI service recovery," Technology in Society, Elsevier, vol. 84(C).
21. Gao, Yajie & Chang, Yaping & Yang, Tangwutu & Yu, Zhihao, 2025. "Consumer acceptance of social robots in domestic settings: A human-robot interaction perspective," Journal of Retailing and Consumer Services, Elsevier, vol. 82(C).
22. Vinoi, Nivin & Shankar, Amit & Agarwal, Reeti & Alghafes, Rsha, 2025. "Revolutionizing retail: The transformative power of service robots on shopping dynamics," Journal of Retailing and Consumer Services, Elsevier, vol. 82(C).
23. Silayach, Nikee & Ray, Rajeev Kumar & Singh, Navneet Kumar & Dash, Devi Prasad & Singh, Amit, 2025. "When algorithms meet emotions: Understanding consumer satisfaction in AI companion applications," Journal of Retailing and Consumer Services, Elsevier, vol. 85(C).
24. He, Hao & Bai, Shizhen & Han, Chunjia & Yang, Mu & Fan, Weijia & Gupta, Brij B., 2025. "Beyond simple interaction: Uncovering the perception-interaction intrinsic mechanism of generative AI agents—A multi-modal big data analysis with PLS-SEM and fsQCA," Technology in Society, Elsevier, vol. 83(C).
25. Chang, Chia-Yang (Mac) & Park, Sungjun (Steven) & Dinh, Minh Cong, 2026. "Advice by Algorithms: Dual Dimensions of Trust in AI Financial Service Adoption," Journal of Retailing and Consumer Services, Elsevier, vol. 88(C).
26. Jin Cheng & Muhammad Usman & Haiqing Bai & Yuting He & Khalid Mehmood, 2025. "Too much of a good thing: how to buffer the unintended adverse effects of empowering leadership?," Asia Pacific Journal of Management, Springer, vol. 42(4), pages 2325-2355, December.
27. Xu, Shibo & Zhang, Xiaoxue & Kim, Rohan & Su, Miao, 2024. "Anthropomorphic last-mile robots and consumer intention: An empirical test under a theoretical framework," Journal of Retailing and Consumer Services, Elsevier, vol. 81(C).
28. Li, Wei & Chang, Yaping & He, Yinghao & Li, Hong, 2025. "Research on fear of artificial intelligence among the elderly: The key of education and the prison of female," Journal of Retailing and Consumer Services, Elsevier, vol. 87(C).