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Social anxiety as a moderator in consumer willingness to accept AI assistants based on utilitarian and hedonic values

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Cited by:

  1. Wang, Bin & Xie, Fengyuan & Kandampully, Jay & Wang, Jin, 2022. "Increase hedonic products purchase intention through livestreaming: The mediating effects of mental imagery quality and customer trust," Journal of Retailing and Consumer Services, Elsevier, vol. 69(C).
  2. Yuguang Xie & Changyong Liang & Peiyu Zhou & Shuping Zhao & Li Jiang, 2026. "Would you forgive anthropomorphic conversational AI agents for service failures? Exploring the impact of anthropomorphism on customer forgiveness," Electronic Markets, Springer;IIM University of St. Gallen, vol. 36(1), pages 1-22, December.
  3. Affandi, Sana & Ishaq, Muhammad Ishtiaq & Raza, Ali & Talpur, Qurat-ul-ain & Ahmad, Rehan, 2025. "AI assistant is my new best friend! Role of emotional disclosure, performance expectations and intention to reuse," Journal of Retailing and Consumer Services, Elsevier, vol. 82(C).
  4. Zhao, Jingyou & Hu, Enhua & Han, Mingyan & Jiang, Keshen & Shan, Hongmei, 2023. "That honey, my arsenic: The influence of advanced technologies on service employees’ organizational deviance," Journal of Retailing and Consumer Services, Elsevier, vol. 75(C).
  5. Sehgal, Nidhi & Jham, Vimi & Malhotra, Gunjan, 2023. "Does green brand anthropomorphism influence repurchase intention? Understanding the impact of brand warmth, psychological ownership, and self-brand congruity," Journal of Retailing and Consumer Services, Elsevier, vol. 75(C).
  6. He Tingting, 2025. "It’s Not the AI, It’s Us: Individual Concerns and the Challenge of AI Adoption in Organizations," Marketing of Scientific and Research Organizations, Sciendo, vol. 56(2), pages 65-85.
  7. Prentice, Catherine & Wong, IpKin Anthony & Lin, Zhiwei (CJ), 2023. "Artificial intelligence as a boundary-crossing object for employee engagement and performance," Journal of Retailing and Consumer Services, Elsevier, vol. 73(C).
  8. Dang, Simon & Quach, Sara & Roberts, Robin E., 2025. "How time fuels AI device adoption: A contextual model enriched by machine learning," Technological Forecasting and Social Change, Elsevier, vol. 212(C).
  9. Lee, Cary & Wyllie, Jessica & Brennan, Stacey, 2025. "Eye-opening! Exploring uncertainty marketing through hedonic blind box collectibles," Journal of Retailing and Consumer Services, Elsevier, vol. 82(C).
  10. Paluch Piotr & Skala-Gosk Agnieszka, 2025. "Spin-Off VS. Spin-Out: A Dual-Category Approach and Minimal Descriptors for Comparable Research and Policy," Marketing of Scientific and Research Organizations, Sciendo, vol. 56(2), pages 86-112.
  11. Akram, Umair & Ansari, Aisha Rehman & ulhaq, Irfan & Yan, Chen, 2023. "Cosmetics makers have always sold ‘hope in a jar’! Understanding the cosmetics purchase intention in the Chinese mobile commerce environment," Journal of Retailing and Consumer Services, Elsevier, vol. 73(C).
  12. Pelau Corina & Barbul Maria & Bojescu Irina, 2022. "A conceptual comparative approach on personal AI assistants and external service robots," Proceedings of the International Conference on Business Excellence, Sciendo, vol. 16(1), pages 1466-1474, August.
  13. Carsten D. Schultz & Saskia Kaiser, 2025. "Consumer value dimensions in conversational and mobile commerce," Journal of Marketing Analytics, Palgrave Macmillan, vol. 13(3), pages 587-605, September.
  14. Dang, Simon & Quach, Sara & Roberts, Robin E., 2025. "Explanation of time perspectives in adopting AI service robots under different service settings," Journal of Retailing and Consumer Services, Elsevier, vol. 82(C).
  15. Vinoi, Nivin & Shankar, Amit & Agarwal, Reeti & Alghafes, Rsha, 2025. "Revolutionizing retail: The transformative power of service robots on shopping dynamics," Journal of Retailing and Consumer Services, Elsevier, vol. 82(C).
  16. Zhang, Yangting & Fang, Jiaming & Liao, Miyan & Han, Lintong & Wen, Chao & Clement, Addo Prince, 2025. "Typography meets question type: Unveiling their matching effect on willingness to pay for AI products," Journal of Business Research, Elsevier, vol. 192(C).
  17. Chakraborty, Debarun & Polisetty, Aruna & G, Sowmya & Rana, Nripendra P. & Khorana, Sangeeta, 2024. "Unlocking the potential of AI: Enhancing consumer engagement in the beauty and cosmetic product purchases," Journal of Retailing and Consumer Services, Elsevier, vol. 79(C).
  18. Hai Lan & Xiaofei Tang & Yong Ye & Huiqin Zhang, 2024. "Abstract or concrete? The effects of language style and service context on continuous usage intention for AI voice assistants," Humanities and Social Sciences Communications, Palgrave Macmillan, vol. 11(1), pages 1-13, December.
  19. Sebastian Molinillo & Francisco Rejón-Guardia & Rafael Anaya-Sánchez, 2023. "Exploring the antecedents of customers’ willingness to use service robots in restaurants," Service Business, Springer;Pan-Pacific Business Association, vol. 17(1), pages 167-193, March.
  20. Abdelhalim, Esraa & Anazodo, Kemi Salawu & Gali, Nazha & Robson, Karen, 2024. "A framework of diversity, equity, and inclusion safeguards for chatbots," Business Horizons, Elsevier, vol. 67(5), pages 487-498.
  21. Cong-Minh Dinh & Sungjun (Steven) Park, 2024. "How to increase consumer intention to use Chatbots? An empirical analysis of hedonic and utilitarian motivations on social presence and the moderating effects of fear across generations," Electronic Commerce Research, Springer, vol. 24(4), pages 2427-2467, December.
  22. Chunlin Yuan & Shuman Wang & Yue Liu, 2023. "AI service impacts on brand image and customer equity: empirical evidence from China," Journal of Brand Management, Palgrave Macmillan, vol. 30(1), pages 61-76, January.
  23. Liu, Nicole Tsz Yeung & Kirshner, Samuel N. & Lim, Eric T.K., 2023. "Is algorithm aversion WEIRD? A cross-country comparison of individual-differences and algorithm aversion," Journal of Retailing and Consumer Services, Elsevier, vol. 72(C).
  24. Maduku, Daniel K. & Mpinganjira, Mercy & Rana, Nripendra P. & Thusi, Philile & Ledikwe, Aobakwe & Mkhize, Njabulo Happy-boy, 2023. "Assessing customer passion, commitment, and word-of-mouth intentions in digital assistant usage: The moderating role of technology anxiety," Journal of Retailing and Consumer Services, Elsevier, vol. 71(C).
  25. Watts, Helen & Francis-Smythe, Jan & Bell, Robin, 2026. "A stimulus-organism-response approach to predicting membership retention in fitness clubs," Journal of Retailing and Consumer Services, Elsevier, vol. 88(C).
  26. Guo, Wenshan & Luo, Qiangqiang, 2023. "Investigating the impact of intelligent personal assistants on the purchase intentions of Generation Z consumers: The moderating role of brand credibility," Journal of Retailing and Consumer Services, Elsevier, vol. 73(C).
  27. Hussain, Sajjad & Raza, Ali & Haider, Ali & Ishaq, Muhammad Ishtiaq & Talpur, Qurat-ul-ain, 2023. "Fear of missing out and compulsive buying behavior: The moderating role of mindfulness," Journal of Retailing and Consumer Services, Elsevier, vol. 75(C).
  28. Dai, Qi & Jiang, Yuanyuan, 2026. "Front or back? The impact of AI information presentation order on purchase intentions at different AI innovation locus," Journal of Retailing and Consumer Services, Elsevier, vol. 88(C).
  29. Kang, Weiyao & Shao, Bingjia & Du, Shan & Chen, Hongquan & Zhang, Yong, 2024. "How to improve voice assistant evaluations: Understanding the role of attachment with a socio-technical systems perspective," Technological Forecasting and Social Change, Elsevier, vol. 200(C).
  30. Yang, Mu & Amankwah-Amoah, Joseph & Han, Chunjia & Gupta, Brij B., 2025. "Exploring human-machine collaboration in metaverse communities: utilitarian vs. hedonic dimensions in enhancing user immersion," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 204(C).
  31. Zhitan Feng & Abdullah Al Mamun & Mohammad Masukujjaman & Qing Yang, 2023. "Modeling the significance of advertising values on online impulse buying behavior," Humanities and Social Sciences Communications, Palgrave Macmillan, vol. 10(1), pages 1-17, December.
  32. Hyeon Jo, 2023. "Tourism in the digital frontier: a study on user continuance intention in the metaverse," Information Technology & Tourism, Springer, vol. 25(3), pages 307-330, September.
  33. Aslan, Marjan & Keating, Byron W., 2025. "Providing social support in technology-based service encounters: Activating intrinsic motivations to create better outcomes," Journal of Retailing and Consumer Services, Elsevier, vol. 84(C).
  34. He, Junhong & Du, Jiale & Fu, Huijian & Liu, Zengpeng, 2025. "Impact of data intelligence factors on consumers’ mobile shopping intentions," Technology in Society, Elsevier, vol. 81(C).
  35. Hu, Qian & Pan, Zhao, 2023. "Can AI benefit individual resilience? The mediation roles of AI routinization and infusion," Journal of Retailing and Consumer Services, Elsevier, vol. 73(C).
  36. Peng, Leiqing & Luo, Mengting & Guo, Yulang, 2023. "Deposit AI as the “invisible hand†to make the resale easier: A moderated mediation model," Journal of Retailing and Consumer Services, Elsevier, vol. 75(C).
  37. Wenjia Li & Huangyi Ding & Jingjing Gui & Qinghe Tang, 2024. "Patient acceptance of medical service robots in the medical intelligence era: an empirical study based on an extended AI device use acceptance model," Humanities and Social Sciences Communications, Palgrave Macmillan, vol. 11(1), pages 1-13, December.
  38. Park, Eunil, 2024. "Examining metaverse game platform adoption: Insights from innovation, behavior, and coolness," Technology in Society, Elsevier, vol. 77(C).
  39. Li, Wei & Chang, Yaping & He, Yinghao & Li, Hong, 2025. "Research on fear of artificial intelligence among the elderly: The key of education and the prison of female," Journal of Retailing and Consumer Services, Elsevier, vol. 87(C).
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