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Research on the influence of after-sales service quality factors on customer satisfaction

Citations

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Cited by:

  1. Xiaoshun Qin & Dongdong Jiang & Leon Pretorius, 2021. "The Impact of Financial Factors on the After-Sales Service of Agricultural Machinery: A Case Study of Chinese Agricultural Machinery in South Africa," Asian Journal of Agriculture and rural Development, Asian Economic and Social Society, vol. 11(1), pages 71-78, March.
  2. Zhao, Xiangqi & Huang, Zhe, 2024. "A method for exploring consumer satisfaction factors using online reviews: A study on anti-cold drugs," Journal of Retailing and Consumer Services, Elsevier, vol. 81(C).
  3. Cai, Gangwei & Xu, Binyan & Lu, Feidong & Lu, Ye, 2023. "The promotion strategies and dynamic evaluation model of exhibition-driven sustainable tourism based on previous/prospective tourist satisfaction after COVID-19," Evaluation and Program Planning, Elsevier, vol. 101(C).
  4. Susan E. Cornelio & Sharon Candy M. Mahusay, 2024. "Shifting Gears: A Study of Job Satisfaction and Performance in a Auto Dealership Company," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 8(7), pages 726-744, July.
  5. Abbiha Waqar & Nida Nabeel, 2021. "The Impact of Social Networking on Customer Loyalty in an Emerging E-Market Context," Virtual Economics, The London Academy of Science and Business, vol. 4(2), pages 76-87, April.
  6. Li, Jiawen & Meng, Lu & Zhang, Zelin & Yang, Kejia, 2023. "Low-frequency, high-impact: Discovering important rare events from UGC," Journal of Retailing and Consumer Services, Elsevier, vol. 70(C).
  7. Alshehri, Abdullah, 2025. "When the recipe is more important than the ingredients, understanding factors affecting customer loyalty in unmanned convenience store using fsQCA," Journal of Retailing and Consumer Services, Elsevier, vol. 82(C).
  8. Sinemus, Kathrin & Zielke, Stephan & Dobbelstein, Thomas, 2025. "Improving consumer satisfaction through shopping app features: A Kano-based approach," Journal of Retailing and Consumer Services, Elsevier, vol. 85(C).
  9. Haq, Mahin & Moazzam, Muhammad & Khan, Abdul Salam & Ahmed, Waqas, 2023. "The impact of reverse logistics process coordination on third party relationship quality: A moderated mediation model for multichannel retailers in the fashion industry," Journal of Retailing and Consumer Services, Elsevier, vol. 73(C).
  10. Chen, Yanhong & Liu, Luning & Zheng, Dequan & Li, Bin, 2023. "Estimating travellers’ value when purchasing auxiliary services in the airline industry based on the RFM model," Journal of Retailing and Consumer Services, Elsevier, vol. 74(C).
  11. Zhou, Qingji & Lim, Fong Jie & Yu, Han & Xu, Gaoqian & Ren, Xiaoyu & Liu, Dan & Wang, Xiangxin & Mai, Xinda & Xu, Hong, 2021. "A study on factors affecting service quality and loyalty intention in mobile banking," Journal of Retailing and Consumer Services, Elsevier, vol. 60(C).
  12. Zhou, Cheng & Chang, Qian, 2024. "Informational or emotional? Exploring the relative effects of chatbots’ self-recovery strategies on consumer satisfaction," Journal of Retailing and Consumer Services, Elsevier, vol. 78(C).
  13. repec:zib:zjhcdc:v:3:y:2023:i:1:p:19-21 is not listed on IDEAS
  14. Chao Zuo & Xuqiang Yan & Ziyi Chen & Wenbo Wei & Meina Gao & Yuting Ling & Fenping Zhu & Bei Liu & Hongwei Zhou & Dong Xu & Mengjun Zhang, 2025. "Factors influencing residents’ inclination towards engaging in the recycling of electric vehicle batteries," Humanities and Social Sciences Communications, Palgrave Macmillan, vol. 12(1), pages 1-11, December.
  15. Yanting Gu & Fiorenza Belussi & Rajneesh Narula, 2023. "Entering European countries: advantages and difficulties for Chinese electric vehicle firms," "Marco Fanno" Working Papers 0302, Dipartimento di Scienze Economiche "Marco Fanno".
  16. Tien Son Nguyen & Jen-Ming Chen & Shih-Hsien Tseng & Li-Fen Lin, 2023. "Key Factors for a Successful OBM Transformation with DEMATEL–ANP," Mathematics, MDPI, vol. 11(11), pages 1-18, May.
  17. Lukasz Skowron & Marcin Gąsior & Monika Sak-Skowron, 2020. "The Impact of a Time Gap on the Process of Building a Sustainable Relationship between Employee and Customer Satisfaction," Sustainability, MDPI, vol. 12(18), pages 1-17, September.
  18. Kumar, Anil, 2021. "Analysing the drivers of customer happiness at authorized workshops and improving retention," Journal of Retailing and Consumer Services, Elsevier, vol. 62(C).
  19. Xie, Chaohong & Chiang, Chung-Yean & Xu, Xianhao & Gong, Yeming, 2023. "The impact of buy-online-and-return-in-store channel integration on online and offline behavioral intentions: The role of offline store," Journal of Retailing and Consumer Services, Elsevier, vol. 72(C).
  20. Chan, Vanessa Hiu Ying & Chiu, Dickson K.W. & Ho, Kevin K.W., 2022. "Mediating effects on the relationship between perceived service quality and public library app loyalty during the COVID-19 era," Journal of Retailing and Consumer Services, Elsevier, vol. 67(C).
  21. Agag, Gomaa & Durrani, Baseer Ali & Shehawy, Yasser Moustafa & Alharthi, Majed & Alamoudi, Hawazen & El-Halaby, Sherif & Hassanein, Ahmed & Abdelmoety, Ziad H., 2023. "Understanding the link between customer feedback metrics and firm performance," Journal of Retailing and Consumer Services, Elsevier, vol. 73(C).
  22. Yang, Qiang & Wang, Zhong-Sen & Feng, Kun & Tang, Qiu-Yu, 2024. "Investigating the crucial role of logistics service quality in customer satisfaction for fresh e-commerce: A mutually validating method based on SERVQUAL and service encounter theory," Journal of Retailing and Consumer Services, Elsevier, vol. 81(C).
  23. Shaochen Xu & Xiaofei Zhou & Zeeshan Ahmad, 2022. "Measuring the Psychological Behavior of Tourism Service Providers in Low-Income Regions: Implementing Effective Service Marketing and Performances Strategies," Sustainability, MDPI, vol. 14(18), pages 1-18, September.
  24. Tat-Dat Bui & Hania Aminah & Ching-Hsin Wang & Ming-Lang Tseng & Mohammad Iranmanesh & Ming K. Lim, 2022. "Developing a Food and Beverage Corporate Sustainability Performance Structure in Indonesia: Enhancing the Leadership Role and Tenet Value from an Ethical Perspective," Sustainability, MDPI, vol. 14(6), pages 1-24, March.
  25. Selim, Hassan & Eid, Riyad & Agag, Gomaa & Shehawy, Yasser Moustafa, 2022. "Cross-national differences in travelers’ continuance of knowledge sharing in online travel communities," Journal of Retailing and Consumer Services, Elsevier, vol. 65(C).
  26. Frasquet, Marta & Ieva, Marco & Ziliani, Cristina, 2021. "Online channel adoption in supermarket retailing," Journal of Retailing and Consumer Services, Elsevier, vol. 59(C).
  27. Ong, Ardvin Kester S. & Prasetyo, Yogi Tri & Kishimoto, Ryuichi T. & Mariñas, Klint Allen & Robas, Kirstien Paola E. & Nadlifatin, Reny & Persada, Satria Fadil & Kusonwattana, Poonyawat & Yuduang, Nat, 2023. "Determining factors affecting customer satisfaction of the national electric power company (MERALCO) during the COVID-19 pandemic in the Phillippines," Utilities Policy, Elsevier, vol. 80(C).
  28. Xie, Lei & Guo, Guangtao & Chen, Jiao, 2024. "Bundling products and service on influencer channels," Journal of Retailing and Consumer Services, Elsevier, vol. 79(C).
  29. Chen, Mu-Chen & Hsu, Chia-Lin & Lee, Li-Hung, 2020. "Investigating pharmaceutical logistics service quality with refined Kano's model," Journal of Retailing and Consumer Services, Elsevier, vol. 57(C).
  30. repec:bcp:journl:v:7:y:2023:i:2:p:141-157 is not listed on IDEAS
  31. Alejandro DIAZ PELÁEZ & José Antonio CLEMENTE-ALMENDROS & Carlos Mario LONDOÑO-TORO & Camilo ALARCON-NIETO & Raquel Patricia SALGADO HERRERA, 2025. "Does Corporate Governance Improve Small-Firm Performance? The Mediating Role Of Organizational Culture," Studies in Business and Economics, Lucian Blaga University of Sibiu, Faculty of Economic Sciences, vol. 20(3), pages 151-171, December.
  32. Leilei Jiang & Wenming Sun & Lin Ren, 2024. "RETRACTED ARTICLE: Bridging the Gap: Anxiety’s Role in Shaping Consumption Patterns of Chinese University Students in the O2O E-Commerce Landscape," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 15(3), pages 13211-13232, September.
  33. Zhao, Meina & Wang, Xuqi, 2021. "Perception value of product-service systems: Neural effects of service experience and customer knowledge," Journal of Retailing and Consumer Services, Elsevier, vol. 62(C).
  34. Ala Shakeeb Awad & Ahmet Ertugan & Ayshe Hyusein, 2022. "Mode of Collaboration between the Pharmaceutical Firms and Pharmacists: An Empirical Investigation of Social Media Marketing Activities," Sustainability, MDPI, vol. 14(20), pages 1-14, October.
  35. Kuen-Suan Chen & Chun-Min Yu & Tsang-Chuan Chang & Hsuan-Yu Chen, 2024. "Fuzzy evaluation of product reliability based on ratio-based lifetime performance index," Annals of Operations Research, Springer, vol. 340(1), pages 163-180, September.
  36. Abdulaziz Alhumud, Abdullah & Leonidou, Leonidas C. & Alarfaj, Weam & Ioannidis, Alexis, 2025. "The impact of digital CSR disclosure on customer trust and Engagement: The moderating role of consumer deontology and law obedience," Journal of Business Research, Elsevier, vol. 186(C).
  37. Qin, Huanyu & Xie, Zhipeng & Ding, Chen & Wang, Jingyuan & Xu, Yi, 2024. "Healing or hesitation? The impact of anthropomorphism on consumers' repair intentions for products," Journal of Retailing and Consumer Services, Elsevier, vol. 79(C).
  38. Mozhu Wang & Jianming Yao, 2023. "Replenishment and delivery optimization for unmanned vending machines service system based on fuzzy clustering," Electronic Commerce Research, Springer, vol. 23(4), pages 2419-2461, December.
  39. Maria Briana, 2025. "Going Circular as a Deliberate Choice: Online Shopping for Energy-efficient Appliances in Greece," Circular Economy and Sustainability, Springer, vol. 5(8), pages 7069-7083, December.
  40. Chen, Mu-Chen & Hsu, Chia-Lin & Huang, Chun-Han, 2021. "Applying the Kano model to investigate the quality of transportation services at mega events," Journal of Retailing and Consumer Services, Elsevier, vol. 60(C).
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