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The relationship between emotional intelligence, frontline employee adaptability, job satisfaction and job performance

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  1. Ridwan Saptoto & Desirée H. Dun & Celeste P. M. Wilderom, 2025. "How come followers can thrive despite leader incivility? The buffering effect of leader support on follower positive affect," Asian Business & Management, Palgrave Macmillan, vol. 24(2), pages 276-309, April.
  2. Ying Kai Liao & Wann-Yih Wu & Tuan Cong Dao & Thi-Minh Ngoc Luu, 2021. "The Influence of Emotional Intelligence and Cultural Adaptability on Cross-Cultural Adjustment and Performance with the Mediating Effect of Cross-Cultural Competence: A Study of Expatriates in Taiwan," Sustainability, MDPI, vol. 13(6), pages 1-18, March.
  3. Akyürek Suat & Can Ülker & Kiliçalp Miray, 2023. "The mediating role of work engagement on the relationship between interpersonal adaptability and dealing with uncertain and unpredictable work situations," European Journal of Tourism, Hospitality and Recreation, Sciendo, vol. 13(2), pages 142-153, December.
  4. Ibrahim Al-Jubari & Aissa Mosbah & Suha Fouad Salem, 2022. "Employee Well-Being During COVID-19 Pandemic: The Role of Adaptability, Work-Family Conflict, and Organizational Response," SAGE Open, , vol. 12(3), pages 21582440221, August.
  5. Itani, Omar S. & Jaramillo, Fernando & Paesbrugghe, Bert, 2020. "Between a rock and a hard place: Seizing the opportunity of demanding customers by means of frontline service behaviors," Journal of Retailing and Consumer Services, Elsevier, vol. 53(C).
  6. Guodong Ni & Yuanyuan Zhu & Ziyao Zhang & Yaning Qiao & Huaikun Li & Na Xu & Yongliang Deng & Zhenmin Yuan & Wenshun Wang, 2020. "Influencing Mechanism of Job Satisfaction on Safety Behavior of New Generation of Construction Workers Based on Chinese Context: The Mediating Roles of Work Engagement and Safety Knowledge Sharing," IJERPH, MDPI, vol. 17(22), pages 1-24, November.
  7. Delpechitre, Duleeep & Beeler-Connelly, Lisa L. & Chaker, Nawar N., 2018. "Customer value co-creation behavior: A dyadic exploration of the influence of salesperson emotional intelligence on customer participation and citizenship behavior," Journal of Business Research, Elsevier, vol. 92(C), pages 9-24.
  8. Pandey, Pallavi & Singh, Saumya & Pathak, Pramod, 2021. "An exploratory study on factors contributing to job dissatisfaction of retail employees in India," Journal of Retailing and Consumer Services, Elsevier, vol. 61(C).
  9. Tuan, Luu Trong & Ngan, Vu Thanh, 2021. "Leading ethically to shape service-oriented organizational citizenship behavior among tourism salespersons: Dual mediation paths and moderating role of service role identity," Journal of Retailing and Consumer Services, Elsevier, vol. 60(C).
  10. van Esch, Patrick & Arli, Denni & Gheshlaghi, Mahnaz Haji, 2020. "Creating an effective self-managed service climate for frontline service employees," Journal of Retailing and Consumer Services, Elsevier, vol. 57(C).
  11. Chatterjee, Sheshadri & Chaudhuri, Ranjan & González, Vanessa Izquierdo & Kumar, Ajay & Singh, Sanjay Kumar, 2022. "Resource integration and dynamic capability of frontline employee during COVID-19 pandemic: From value creation and engineering management perspectives," Technological Forecasting and Social Change, Elsevier, vol. 176(C).
  12. Prentice, Dr Catherine, 2019. "Managing service encounters with emotional intelligence," Journal of Retailing and Consumer Services, Elsevier, vol. 51(C), pages 344-351.
  13. Omar Chehab & Shiva Ilkhanizadeh & Mona Bouzari, 2021. "Impacts of Job Standardisation on Restaurant Frontline Employees: Mediating Effect of Emotional Labour," Sustainability, MDPI, vol. 13(3), pages 1-17, February.
  14. Camelia-Mădălina Răducu & Elena Stănculescu, 2021. "Adaptability to Online Teaching during Covid-19 Pandemic: A Multiple Mediation Analysis Based on Kolb’s Theory," IJERPH, MDPI, vol. 18(15), pages 1-13, July.
  15. Tsai, Pei-Hsuan & Kao, Ya-Ling & Kuo, Szu-Yu, 2023. "Exploring the critical factors influencing the outlying island talent recruitment and selection evaluation model: Empirical evidence from Penghu, Taiwan," Evaluation and Program Planning, Elsevier, vol. 99(C).
  16. Meyer, Jan-Hinrich & González, Eva M. & Lopez-Lomelí, Miguel A., 2022. "Better support for supportive jobs. How to improve brand performance through better compensation and training for in-store merchandisers," Journal of Retailing and Consumer Services, Elsevier, vol. 64(C).
  17. Hyun, Hyowon & Yoo, Weon Sang & Chen, Yuhsuan, 2025. "Retailing education as panaceas: Exploring the effects of knowledge transfer on organizational and employee outcomes," Journal of Retailing and Consumer Services, Elsevier, vol. 84(C).
  18. Kang, David Yeonjun & Hur, Won-Moo & Shin, Yuhyung, 2023. "Smart technology and service employees’ job crafting: Relationship between STARA awareness, performance pressure, receiving and giving help, and job crafting," Journal of Retailing and Consumer Services, Elsevier, vol. 73(C).
  19. Li, Xiaodong & Liu, Zibing & Ren, Ai & Gong, Bengang, 2022. "What fuzzy requests bring to frontline employees: An absorptive capacity theory perspective," Journal of Retailing and Consumer Services, Elsevier, vol. 67(C).
  20. Eun-Jung Woo & Eungoo Kang, 2021. "Employee Environmental Capability and Its Relationship with Corporate Culture," Sustainability, MDPI, vol. 13(16), pages 1-22, August.
  21. Lu Jiao & Graeme Harrison & Jinhua Chen & Kym Butcher, 2021. "Does emotional intelligence matter to academic work performance? Evidence from business faculties in Australia," Accounting and Finance, Accounting and Finance Association of Australia and New Zealand, vol. 61(1), pages 1181-1204, March.
  22. Amilin Amilin, 2017. "The Impact of Role Conflict and Role Ambiguity on Accountants’ Performance: The Moderating Effect of Emotional Quotient," European Research Studies Journal, European Research Studies Journal, vol. 0(2A), pages 237-249.
  23. Wilayat Shah & Chen Junfei & Sohail Khan & Muhammad Subhan & Zia ur Rehman & Atta Ur Rahman & Muhammad Dawood Jan, 2023. "Impact of Medical Practitioners’ Emotional Intelligence on their Effect on Job Performance," Bulletin of Business and Economics (BBE), Research Foundation for Humanity (RFH), vol. 12(4), pages 223-230.
  24. Michael Sony & Neeta Baporikar, 2021. "Fallacies in Decision Making From an Asian Perspective," International Journal of Asian Business and Information Management (IJABIM), IGI Global, vol. 12(3), pages 117-132, July.
  25. Agnieszka Bieńkowska & Katarzyna Tworek, 2020. "Job Performance Model Based on Employees’ Dynamic Capabilities (EDC)," Sustainability, MDPI, vol. 12(6), pages 1-25, March.
  26. Dogerlioglu-Demir, Kivilcim & Ng, Andy H. & Koçaş, Cenk, 2023. "Gracefully yours: Would snap judgments of one's subtle graceful movements lead to inferences about their emotional intelligence?," Journal of Retailing and Consumer Services, Elsevier, vol. 75(C).
  27. Myoung-Soung Lee & Gap-Yeon Jeong, 2022. "The Effects of Internal Market Orientation on Service Providers’ Service Innovative Behavior: A Serial Multiple Mediation Effect on Perceived Social Capital on Customers and Work Engagement," Sustainability, MDPI, vol. 14(23), pages 1-17, November.
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