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The role of the human-robot interaction in consumers’ acceptance of humanoid retail service robots

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Cited by:

  1. Steins, Mark & Becker, Marc & Odekerken-Schröder, Gaby & Mathmann, Frank & Mahr, Dominik & Russell-Bennett, Rebekah, 2024. "Do we think and feel Alike? field evidence on developing a shared reality when dealing with service robots," Journal of Business Research, Elsevier, vol. 180(C).
  2. Hengjun Mei & Simona-Aurelia Bodog & Daniel Badulescu, 2024. "Artificial Intelligence Adoption in Sustainable Banking Services: The Critical Role of Technological Literacy," Sustainability, MDPI, vol. 16(20), pages 1-25, October.
  3. Maggie Wang, Yazhu & Matook, Sabine & Dennis, Alan R., 2024. "Unintended consequences of humanoid service robots: A case study of public service organizations," Journal of Business Research, Elsevier, vol. 174(C).
  4. Lv, Xingyang & Shi, Kewei & He, Yueying & Ji, Yingchao & Lan, Tian, 2024. "My colleague is not “human”: Will working with robots make you act more indifferently?," Journal of Business Research, Elsevier, vol. 176(C).
  5. Andrius Dzedzickis & Gediminas Vaičiūnas & Karolina Lapkauskaitė & Darius Viržonis & Vytautas Bučinskas, 2025. "Recent advances in human–robot interaction: robophobia or synergy," Journal of Intelligent Manufacturing, Springer, vol. 36(4), pages 2281-2307, April.
  6. Ai-Hsuan Chiang & Szu-Yu Chou, 2023. "Exploring robot service quality priorities for different levels of intimacy with service," Service Business, Springer;Pan-Pacific Business Association, vol. 17(4), pages 913-935, December.
  7. Song, Christina Soyoung, 2024. "Prescriptive multi-group networks: Humanoid service robots’ value co-creation and co-destruction potentials in apparel stores," Journal of Business Research, Elsevier, vol. 183(C).
  8. Gong, Taeshik, 2025. "Bridging the gap: Exploring the nexus of service robot personalization, customer identification, and citizenship behaviors," Journal of Retailing and Consumer Services, Elsevier, vol. 82(C).
  9. Kegel, Mona Mareen & Stock-Homburg, Ruth, 2023. "Customer Responses to (Im)Moral Behavior of Service Robots Online Experiments in a Retail Setting," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 136009, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).
  10. Guo, Wenshan & Luo, Qiangqiang, 2023. "Investigating the impact of intelligent personal assistants on the purchase intentions of Generation Z consumers: The moderating role of brand credibility," Journal of Retailing and Consumer Services, Elsevier, vol. 73(C).
  11. Yingying Yang & Peng Lu & Yuanyuan Niu & Guohong Yuan, 2024. "Research on Unmanned Smart Hotels Resistance from the Perspective of Innovation Resistance Theory," SAGE Open, , vol. 14(3), pages 21582440241, September.
  12. Vishwakarma, Laxmi Pandit & Singh, Rajesh Kr & Mishra, Ruchi & Demirkol, Denizhan & Daim, Tugrul, 2024. "The adoption of social robots in service operations: A comprehensive review," Technology in Society, Elsevier, vol. 76(C).
  13. Andreea Fortuna Schiopu & Ana Mihaela Padurean & Ana-Maria Nica & Valentin Toader & Remus Ion Hornoiu & Maria Cordente Rodriguez, 2024. "Human-Robot Interaction: The Hospitality Experience of Young People in Hotels that Use Robots," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 26(Special 1), pages 1065-1065, November.
  14. Shehawy, Yasser Moustafa & Faisal Ali Khan, Syed Md & Ali M Khalufi, Nasser & Abdullah, Riyaz Sheikh, 2025. "Customer adoption of robot: Synergizing customer acceptance of robot-assisted retail technologies," Journal of Retailing and Consumer Services, Elsevier, vol. 82(C).
  15. Cobelli, Nicola & Cassia, Fabio & Zardini, Alessandro & Kuppelwieser, Volker G., 2024. "Pharmacies providing health services: Attitudes toward eHealth in Italy," Journal of Retailing and Consumer Services, Elsevier, vol. 76(C).
  16. Feliciano-Cestero, María M. & Ameen, Nisreen & Kotabe, Masaaki & Paul, Justin & Signoret, Mario, 2023. "Is digital transformation threatened? A systematic literature review of the factors influencing firms’ digital transformation and internationalization," Journal of Business Research, Elsevier, vol. 157(C).
  17. Mehmood, Khalid & Kautish, Pradeep & Shah, Tejas R., 2024. "Embracing digital companions: Unveiling customer engagement with anthropomorphic AI service robots in cross-cultural context," Journal of Retailing and Consumer Services, Elsevier, vol. 79(C).
  18. Song, C.S. & Kim, Y.-K. & Jo, B.W. & Park, S.-h., 2022. "Trust in humanoid robots in footwear stores: A large-N crisp-set qualitative comparative analysis (csQCA) model," Journal of Business Research, Elsevier, vol. 152(C), pages 251-264.
  19. Chenyu Gu & Yu Zhang & Linhao Zeng, 2024. "Exploring the mechanism of sustained consumer trust in AI chatbots after service failures: a perspective based on attribution and CASA theories," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-12, December.
  20. Lars Hornuf & Maximilian Meiler, 2024. "Factors Driving Adoption of Humanoid Service Robots in Banks," CESifo Working Paper Series 11366, CESifo.
  21. Schillaci, Carmela Elita & de Cosmo, Lucrezia Maria & Piper, Luigi & Nicotra, Melita & Guido, Gianluigi, 2024. "Anthropomorphic chatbots' for future healthcare services: Effects of personality, gender, and roles on source credibility, user satisfaction, and intention to use," Technological Forecasting and Social Change, Elsevier, vol. 199(C).
  22. Athanasios KARAGIOUMLEZIS & George SPAIS, 2024. "Validating a Proposed Model on the Factors that Influence Consumers' Unique Phygital and Memorable Shopping Experiences in Phygital Retail Outlets," Journal of Emerging Trends in Marketing and Management, The Bucharest University of Economic Studies, vol. 1(2), pages 51-72, June.
  23. Gao, Yajie & Chang, Yaping & Yang, Tangwutu & Yu, Zhihao, 2025. "Consumer acceptance of social robots in domestic settings: A human-robot interaction perspective," Journal of Retailing and Consumer Services, Elsevier, vol. 82(C).
  24. Minjun Kim, 2023. "Connecting artificial intelligence to value creation in services: mechanism and implications," Service Business, Springer;Pan-Pacific Business Association, vol. 17(4), pages 851-878, December.
  25. Vinoi, Nivin & Shankar, Amit & Agarwal, Reeti & Alghafes, Rsha, 2025. "Revolutionizing retail: The transformative power of service robots on shopping dynamics," Journal of Retailing and Consumer Services, Elsevier, vol. 82(C).
  26. Wang, Ping & Li, Kunyang & Du, Qinglong & Wang, Jianqiong, 2024. "Customer experience in AI-enabled products: Scale development and validation," Journal of Retailing and Consumer Services, Elsevier, vol. 76(C).
  27. Kirk, Colleen P. & Givi, Julian, 2025. "The AI-authorship effect: Understanding authenticity, moral disgust, and consumer responses to AI-generated marketing communications," Journal of Business Research, Elsevier, vol. 186(C).
  28. de Kervenoael, Ronan & Schwob, Alexandre & Hasan, Rajibul & Psylla, Evangelia, 2024. "SIoT robots and consumer experiences in retail: Unpacking repeat purchase intention drivers leveraging computers are social actors (CASA) paradigm," Journal of Retailing and Consumer Services, Elsevier, vol. 76(C).
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