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The impact of inertia and user satisfaction on the continuance intentions to use mobile communication applications: A mobile service quality perspective

Citations

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Cited by:

  1. Dr. Abdinasir Ismael Hashi, 2025. "The Impact of Mobile Money Transfer in Somalia," Journal of Technology and Systems, CARI Journals Limited, vol. 7(3), pages 30-46.
  2. Yan, Min & Filieri, Raffaele & Gorton, Matthew, 2021. "Continuance intention of online technologies: A systematic literature review," International Journal of Information Management, Elsevier, vol. 58(C).
  3. Heba E. Hassan, 2024. "The role of mobile shopping service quality in enhancing customers M-satisfaction, M-loyalty, and E-word of mouth," Future Business Journal, Springer, vol. 10(1), pages 1-14, December.
  4. Jerry Yuwen Shiu & Di Qu & Hongyi Lu, 2025. "Understanding Community Group Buying During the COVID-19 Pandemic: An Integrative S-O-R/Flow Theory Model," SAGE Open, , vol. 15(3), pages 21582440251, August.
  5. Gao, Junzhe & Opute, Abdullah Promise & Jawad, Caroline & Zhan, Meng, 2025. "The influence of artificial intelligence chatbot problem solving on customers’ continued usage intention in e-commerce platforms: an expectation-confirmation model approach," Journal of Business Research, Elsevier, vol. 200(C).
  6. Ahmed, Waqas & Al-Sharafi, Mohammed A. & Raza, Ali & Al-Zaeemi, Shehab Abdulhabib Saeed & Al-Bashrawi, Mousa Ahmad & Dwivedi, Yogesh K., 2026. "A longitudinal big data approach to theorizing consumers' continuance intention to use loyalty apps," Journal of Retailing and Consumer Services, Elsevier, vol. 88(C).
  7. Giang-Do Nguyen & Thu-Hien Thi Dao, 2024. "The Moderating Role of Flow Experience on Mobile Commerce Continuance Intention: The Integrative View of User Adaptation, Expectation-Confirmation, and Task-Technology Models," SAGE Open, , vol. 14(2), pages 21582440241, May.
  8. Perez-Aranda, Javier & González Robles, Eva M. & Alarcón Urbistondo, Pilar, 2023. "Understanding antecedents of continuance and revisit intentions: The case of sport apps," Journal of Retailing and Consumer Services, Elsevier, vol. 72(C).
  9. Xu, Lu & Qin, Hong & Meah, Mohammad Rajon & Hughes, Jerald, 2025. "A novel application of flow theory to mobile augmented reality," Technological Forecasting and Social Change, Elsevier, vol. 221(C).
  10. Petcharat, Thanatchaphan & Jattamart, Aungkana & Leelasantitham, Adisorn, 2023. "A conceptual model to imply a negative innovation assessment framework on consumer behaviors through the electronic business platforms," Journal of Retailing and Consumer Services, Elsevier, vol. 74(C).
  11. Sunanjita Mahajan & Vinay Chauhan, 2025. "The Seller’s Lens on B2B E-Marketplace: Integrating Information Systems Success Model," Paradigm, , vol. 29(1), pages 61-77, June.
  12. Kuen-Cheng Lee & I-Hsiung Chang & Tsung-Jen Wu & Ru-Si Chen, 2022. "The Moderating Role of Perceived Interactivity in the Relationship Between Online Customer Experience and Behavioral Intentions to Use Parenting Apps for Taiwanese Preschool Parents," SAGE Open, , vol. 12(1), pages 21582440221, March.
  13. Wenbin Du & Ruo-yu Liang & Denghui Liu, 2022. "Factors Influencing School Teachers’ Continuous Usage Intention of Using VR Technology for Classroom Teaching," SAGE Open, , vol. 12(3), pages 21582440221, July.
  14. JingJing Zheng & Dasen Yang & Enlong Li & Yurong Ma & Yu Wang, 2025. "RETRACTED ARTICLE: Bridging the Digital Divide: Leveraging New Media for Rural Development," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 16(1), pages 4626-4651, March.
  15. Pang, Hua & Zhang, Kaige, 2024. "Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media: Insight from emotional attachment perspective," Journal of Retailing and Consumer Services, Elsevier, vol. 77(C).
  16. Trang P. Tran & James E. Zemanek Jr. & Md. Nazmus Sakib, 2026. "Improving brand love through branded apps: is that possible?," Journal of Marketing Analytics, Palgrave Macmillan, vol. 14(1), pages 274-294, March.
  17. Li Li, 2024. "What are the Key Drivers to Promote Continuance Intention of Undergraduates in Mobile Learning? A Multi-perspective Framework," SAGE Open, , vol. 14(4), pages 21582440241, October.
  18. Zhani, Najlae & Mouri, Nacef & Ahmed, Tariq, 2022. "The role of mobile value and trust as drivers of purchase intentions in m-servicescape," Journal of Retailing and Consumer Services, Elsevier, vol. 68(C).
  19. Minh-Tri Ha & Vuong-Bach Vo & Van-Ven Nguyen, 2025. "Effects of Technology Adaptation and Perceived Value on Continuance Intention in M-commerce of Gen Z: Innovativeness as a Moderator," SAGE Open, , vol. 15(1), pages 21582440251, March.
  20. Wu, Ruijuan & Li, Peiyu, 2023. "Continuance intention to use self-delivery boxes: An empirical study in Tianjin, China," Journal of Retailing and Consumer Services, Elsevier, vol. 70(C).
  21. Lara Stocchi & Naser Pourazad & Nina Michaelidou & Arry Tanusondjaja & Paul Harrigan, 2022. "Marketing research on Mobile apps: past, present and future," Journal of the Academy of Marketing Science, Springer, vol. 50(2), pages 195-225, March.
  22. Peiyu Zhou & Yuguang Xie & Changyong Liang, 2023. "How to increase consumers’ continued use intention of artificial intelligence voice assistants? The role of anthropomorphic features," Electronic Markets, Springer;IIM University of St. Gallen, vol. 33(1), pages 1-18, December.
  23. Chengsi Li & Shu Zhang & Weijie Ling & Liquan Zhao & Younghwan Pan, 2024. "RETRACTED ARTICLE: Enhancing User Experience in Electric Vehicle Charging Applications (EVCA): A Comprehensive Analysis in the Chinese Context," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 15(4), pages 18495-18530, December.
  24. Shahzad, Khuram & Zhang, Qingyu & Zafar, Abaid Ullah & Ashfaq, Muhammad & Rehman, Shafique Ur, 2023. "The role of blockchain-enabled traceability, task technology fit, and user self-efficacy in mobile food delivery applications," Journal of Retailing and Consumer Services, Elsevier, vol. 73(C).
  25. Jiaqi Li & Baicheng Chen & Siyuan Zhao & Yuqi Zhang, 2025. "RETRACTED ARTICLE: Discovering Knowledge Assets to Foster Esports’s Sustainable Expansion," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 16(1), pages 65-99, March.
  26. Sinha, Neena & Paul, Justin & Singh, Nidhi, 2024. "Mobile payments for bottom of the pyramid: Towards a positive social change," Technological Forecasting and Social Change, Elsevier, vol. 202(C).
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