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Business intelligence in online customer textual reviews: Understanding consumer perceptions and influential factors

Citations

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Cited by:

  1. Moro, Sérgio & Ramos, Pedro & Esmerado, Joaquim & Jalali, Seyed Mohammad Jafar, 2019. "Can we trace back hotel online reviews’ characteristics using gamification features?," International Journal of Information Management, Elsevier, vol. 44(C), pages 88-95.
  2. Nadeem Ahmed & Sazid Islam, 2024. "How reviews on a travel website shape public perception of hoteling brands using sentimental analysis: a case study on Booking.com?," Journal of Artificial Intelligence General science (JAIGS) ISSN:3006-4023, Open Knowledge, vol. 1(1), pages 212-244.
  3. Jimenez-Marquez, Jose Luis & Gonzalez-Carrasco, Israel & Lopez-Cuadrado, Jose Luis & Ruiz-Mezcua, Belen, 2019. "Towards a big data framework for analyzing social media content," International Journal of Information Management, Elsevier, vol. 44(C), pages 1-12.
  4. Symeon Symeonidis & Georgios Peikos & Avi Arampatzis, 2022. "Unsupervised consumer intention and sentiment mining from microblogging data as a business intelligence tool," Operational Research, Springer, vol. 22(5), pages 6007-6036, November.
  5. Dat Ngoc Nguyen & Duy Van Nguyen, 2025. "FOMO and the Impulsive Purchasing Behavior of Young People," European Journal of Business and Management Research, European Open Science, vol. 10(3), pages 41-47, May.
  6. Ray, Rajeev Kumar & Singh, Amit, 2025. "From online reviews to smartwatch recommendation: An integrated aspect-based sentiment analysis framework," Journal of Retailing and Consumer Services, Elsevier, vol. 82(C).
  7. Manna, Atanu & Chakraborty, Debarun & Apergis, Nicholas, 2026. "User-centric design for energy service apps: Integrating expectations disconfirmation and innovation theories," Energy Economics, Elsevier, vol. 154(C).
  8. Kejia Chen & Jian Jin & Zheng Zhao & Ping Ji, 2022. "Understanding customer regional differences from online opinions: a hierarchical Bayesian approach," Electronic Commerce Research, Springer, vol. 22(2), pages 377-403, June.
  9. Mohammad Sagar Hossain & DeSheng Wu, 2026. "A data-driven approach to identify the regions with the most popular businesses," Electronic Commerce Research, Springer, vol. 26(1), pages 45-69, February.
  10. Nilashi, Mehrbakhsh & Abumalloh, Rabab Ali & Samad, Sarminah & Alrizq, Mesfer & Alyami, Sultan & Alghamdi, Abdullah, 2023. "Analysis of customers' satisfaction with baby products: The moderating role of brand image," Journal of Retailing and Consumer Services, Elsevier, vol. 73(C).
  11. Martí Bigorra, Anna & Isaksson, Ove & Karlberg, Magnus, 2019. "Aspect-based Kano categorization," International Journal of Information Management, Elsevier, vol. 46(C), pages 163-172.
  12. Wang, Xiaoli & Zhang, Chenxi & Xu, Zeshui, 2024. "A product recommendation model based on online reviews: Improving PageRank algorithm considering attribute weights," Journal of Retailing and Consumer Services, Elsevier, vol. 81(C).
  13. Luana Serino & Elbano de Nuccio & Elena Borin & Armando Papa, 2026. "FinTech adoption and continuance: unveiling the drivers of user engagement in Italy," International Entrepreneurship and Management Journal, Springer, vol. 22(1), pages 1-27, March.
  14. Sun Tae Kim & Biagio Palese & Gabriele Piccoli, 2026. "Why Not All Managerial Responses Are Created Equal: A Causal Investigation of Their Effect on Online Review Systems’ Users," Service Science, INFORMS, vol. 18(2), pages 120-135, June.
  15. Ana María García-López & Luis Galindo-Pérez-de-Azpillaga & Concepción Foronda-Robles, 2025. "The Flow of Digital Transition: The Challenges of Technological Solutions for Hotels," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 178(3), pages 1323-1346, July.
  16. Ferreira Ana & Correia Marisol B. & Renda Ana Isabel, 2024. "Systematic Literature Review on the Profile of Tourists in Four- and Five-star Hotels Based on Online Reviews," European Journal of Tourism, Hospitality and Recreation, Paradigm, vol. 14(1), pages 20-34.
  17. Dalianus Riantama & Weishen Wu, 2024. "Development and Validation of the Customer Value Scale for Meal-Sharing Service," SAGE Open, , vol. 14(4), pages 21582440241, November.
  18. Bo Guo & Zhi-bin Jiang, 2025. "Influence of personalised advertising copy on consumer engagement: a field experiment approach," Electronic Commerce Research, Springer, vol. 25(2), pages 1281-1310, April.
  19. Mengke Jia & Hak-Seon Kim & Shuting Tao, 2024. "B&B Customer Experience and Satisfaction: Evidence from Online Customer Reviews," Service Science, INFORMS, vol. 16(1), pages 42-54, March.
  20. Saito, Taiga & Takahashi, Akihiko & Koide, Noriaki & Ichifuji, Yu, 2019. "Application of online booking data to hotel revenue management," International Journal of Information Management, Elsevier, vol. 46(C), pages 37-53.
  21. Park, Sanghyun & Lee, Sungjoo, 2025. "Comparing information completeness in brand-related user-generated content media," Technological Forecasting and Social Change, Elsevier, vol. 214(C).
  22. Yang, Bai & Liu, Ying & Liang, Yan & Tang, Min, 2019. "Exploiting user experience from online customer reviews for product design," International Journal of Information Management, Elsevier, vol. 46(C), pages 173-186.
  23. Silayach, Nikee & Ray, Rajeev Kumar & Singh, Navneet Kumar & Dash, Devi Prasad & Singh, Amit, 2025. "When algorithms meet emotions: Understanding consumer satisfaction in AI companion applications," Journal of Retailing and Consumer Services, Elsevier, vol. 85(C).
  24. Jaklič, Jurij & Grublješič, Tanja & Popovič, Aleš, 2018. "The role of compatibility in predicting business intelligence and analytics use intentions," International Journal of Information Management, Elsevier, vol. 43(C), pages 305-318.
  25. Zhao, Lu & Zhang, Mingli & Tu, Jianbo & Li, Jialing & Zhang, Yan, 2023. "Can users embed their user experience in user-generated images? Evidence from JD.com," Journal of Retailing and Consumer Services, Elsevier, vol. 74(C).
  26. Ye, Xu & Wang, Yu & Shafiee, Sara, 2024. "An iterative consumer-centric and technology-driven product innovation strategy based on selective and dynamic consumer attention," Technological Forecasting and Social Change, Elsevier, vol. 208(C).
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