Systematic Literature Review on the Profile of Tourists in Four- and Five-star Hotels Based on Online Reviews
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DOI: 10.2478/ejthr-2024-0002
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- Chang, Yung-Chun & Ku, Chih-Hao & Chen, Chun-Hung, 2019. "Social media analytics: Extracting and visualizing Hilton hotel ratings and reviews from TripAdvisor," International Journal of Information Management, Elsevier, vol. 48(C), pages 263-279.
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- Panagiotis Manolitzas & Niki Glaveli & Stergios Palamas & Michael Talias & Evangelos Grigoroudis, 2022. "Hotel guests’ demanding level and importance of attribute satisfaction ratings: an application of MUltiplecriteria Satisfaction Analysis on TripAdvisor’s hotel guests ratings," Current Issues in Tourism, Taylor & Francis Journals, vol. 25(8), pages 1203-1208, April.
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- Ahani, Ali & Nilashi, Mehrbakhsh & Yadegaridehkordi, Elaheh & Sanzogni, Louis & Tarik, A. Rashid & Knox, Kathy & Samad, Sarminah & Ibrahim, Othman, 2019. "Revealing customers’ satisfaction and preferences through online review analysis: The case of Canary Islands hotels," Journal of Retailing and Consumer Services, Elsevier, vol. 51(C), pages 331-343.
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Keywords
online reviews; hotel management; four- and five-star hotels; tourists' profile; systematic literature review;All these keywords.
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