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The Impact of Consumer Returns on the Multichannel Sales Strategies of Manufacturers

Citations

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Cited by:

  1. Daozhi Zhao & Yang Xue & Cejun Cao & Hongshuai Han, 2019. "Channel Selection and Pricing Decisions Considering Three Charging Modes of Production Capacity Sharing Platform: A Sustainable Operations Perspective," Sustainability, MDPI, vol. 11(21), pages 1-28, October.
  2. Yang, Rui & Feng, Lin & Zhang, Jianxiong & Li, Xiangqian, 2024. "Co-creation in a duopoly considering the effect of product return," Omega, Elsevier, vol. 129(C).
  3. Guo, Shu & Choi, Tsan-Ming & Chung, Sai-Ho, 2022. "Self-design fun: Should 3D printing be employed in mass customization operations?," European Journal of Operational Research, Elsevier, vol. 299(3), pages 883-897.
  4. Cao, Yingna & Ding, Ruolin & Yu, Yugang & Yin, Zhe, 2025. "Consumer self-optimization in a virtual showroom experience and its implications on online product return strategies," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 194(C).
  5. Xiang Zhang & Chenguang Zhao, 2023. "Resale value guaranteed strategy, information sharing and electric vehicles adoption," Annals of Operations Research, Springer, vol. 329(1), pages 603-617, October.
  6. Chuanya Jiao & Bin Hu, 2022. "Showrooming, webrooming, and operational strategies for competitiveness," Production and Operations Management, Production and Operations Management Society, vol. 31(8), pages 3217-3232, August.
  7. Kaiying Cao & Tsan‐Ming Choi, 2022. "Optimal Trade‐in Return Policies: Is it Wise to be Generous?," Production and Operations Management, Production and Operations Management Society, vol. 31(3), pages 1309-1331, March.
  8. Cao, Kaiying & Xu, Yuqiu & Hua, Ye & Choi, Tsan-Ming, 2023. "Supplier or co-optor: Optimal channel and logistics selection problems on retail platforms," European Journal of Operational Research, Elsevier, vol. 311(3), pages 971-988.
  9. Akturk, M. Serkan & Ketzenberg, Michael & Yıldız, Barış, 2021. "Managing consumer returns with technology-enabled countermeasures," Omega, Elsevier, vol. 102(C).
  10. Huang, Lingchen & Liu, Bin & Zhang, Rong, 2024. "Channel strategies for competing retailers: Whether and when to introduce live stream?," European Journal of Operational Research, Elsevier, vol. 312(2), pages 413-426.
  11. Pi, Zhenyang & Fang, Weiguo & Perera, Sandun C. & Zhang, Baofeng, 2022. "Enhancing the online buyer perception of consumer experience products in a dual-channel supply chain: A new role of free-riding," International Journal of Production Economics, Elsevier, vol. 253(C).
  12. Marriott, Joshua & Bektaş, Tolga & Leung, Erik Ka Ho & Lyons, Andrew, 2025. "The billion-pound question in fashion E-commerce: Investigating the anatomy of returns," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 194(C).
  13. Wan, Yao & Yang, Lei & Zhang, Jiahua & Feng, Lipan, 2024. "Optimal trade-in programs for quality differentiated recycled products," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 188(C).
  14. Ragıp Gürlek & Diwas Singh KC & Paolo Letizia, 2025. "Impact of Temporary Store Closures on Online Sales: Evidence from a Natural Experiment," Manufacturing & Service Operations Management, INFORMS, vol. 27(1), pages 147-160, January.
  15. Anurag Mishra & Pankaj Dutta, 2026. "Sustainable reverse logistics in e-commerce: a comprehensive literature review with challenges and research opportunities," Annals of Operations Research, Springer, vol. 358(1), pages 275-329, March.
  16. Chen, Zhongwei & Fan, Zhi-Ping & Zhao, Xuan, 2021. "Offering return-freight insurance or not: Strategic analysis of an e-seller's decisions," Omega, Elsevier, vol. 103(C).
  17. Gökçe Esenduran & Paolo Letizia & Anton Ovchinnikov, 2022. "Customization and Returns," Management Science, INFORMS, vol. 68(6), pages 4517-4526, June.
  18. Fan, Huirong & Khouja, Moutaz & Zhou, Jing, 2022. "Design of win-win return policies for online retailers," European Journal of Operational Research, Elsevier, vol. 301(2), pages 675-693.
  19. Wang, Daao & Dimitrov, Stanko & Jian, Lirong, 2020. "Optimal inventory decisions for a risk-averse retailer when offering layaway," European Journal of Operational Research, Elsevier, vol. 284(1), pages 108-120.
  20. Sun, Cuiying & Zhang, Xiong & Zhou, Yong-Wu & Cao, Bin, 2022. "Pricing, financing and channel structure for capital-constrained dual-channel supply chains with product heterogeneity," International Journal of Production Economics, Elsevier, vol. 253(C).
  21. Overstreet, Robert E. & Morgan, Tyler R. & Laczniak, Russell N. & Daugherty, Patricia J., 2022. "Stemming the tide of increasing retail returns: Implications of targeted returns policies," Journal of Business Research, Elsevier, vol. 151(C), pages 551-562.
  22. Li, Yanran & Li, Bo & Zheng, Wei & Chen, Xue, 2021. "Reveal or hide? Impact of demonstration on pricing decisions considering showrooming behavior," Omega, Elsevier, vol. 102(C).
  23. Yu, Tianyang & Dong, Jingyang & Wang, Xingtang & Qu, You, 2025. "Manufacturers’ channel strategy with consumer disappointment aversion and blockchain anti-counterfeiting," Journal of Retailing and Consumer Services, Elsevier, vol. 87(C).
  24. Dong, Jingyang & Guan, Zhimin & Yu, Tianyang & Guan, Xingrui & Zhang, Jun, 2025. "Manufacturer encroachment through live streaming considering consumer disappointment aversion," Journal of Retailing and Consumer Services, Elsevier, vol. 83(C).
  25. Zibo Liu & Zhijie Lin & Ying Zhang & Yong Tan, 2022. "The Signaling Effect of Sampling Size in Physical Goods Sampling Via Online Channels," Production and Operations Management, Production and Operations Management Society, vol. 31(2), pages 529-546, February.
  26. Guan, Zhimin & Yu, Tianyang & Dong, Jingyang & Zhang, Jun, 2024. "Impact of consumers’ anticipated regret on brand owners’ blockchain adoption in the presence of a secondhand market," International Journal of Production Economics, Elsevier, vol. 271(C).
  27. Yang, Guangyong & Ji, Guojun, 2022. "The impact of cross-selling on managing consumer returns in omnichannel operations," Omega, Elsevier, vol. 111(C).
  28. Peng He & Tong-Yuan Wang & Qi Shang & Jun Zhang & Henry Xu, 2024. "Knowledge mapping of e-commerce supply chain management: a bibliometric analysis," Electronic Commerce Research, Springer, vol. 24(3), pages 1889-1925, September.
  29. Guangyong Yang & Guojun Ji & Kim Hua Tan, 2022. "Impact of artificial intelligence adoption on online returns policies," Annals of Operations Research, Springer, vol. 308(1), pages 703-726, January.
  30. Feng Fu & Shuangying Chen & Wei Yan, 2023. "Implications of e-tailers’ transition from reselling to the combined reselling and agency selling," Electronic Commerce Research, Springer, vol. 23(3), pages 1885-1920, September.
  31. Bijmolt, Tammo H.A. & Broekhuis, Manda & de Leeuw, Sander & Hirche, Christian & Rooderkerk, Robert P. & Sousa, Rui & Zhu, Stuart X., 2021. "Challenges at the marketing–operations interface in omni-channel retail environments," Journal of Business Research, Elsevier, vol. 122(C), pages 864-874.
  32. Pun, Hubert & Chen, Jing & Li, Wei, 2020. "Channel strategy for manufacturers in the presence of service freeriders," European Journal of Operational Research, Elsevier, vol. 287(2), pages 460-479.
  33. Junxia He & Jian Liu & Fan Yang & Xia Zhao, 2022. "Returns Freight Insurance Policy and the Impact from a BOPS Retailer," SN Operations Research Forum, Springer, vol. 3(1), pages 1-36, March.
  34. Lin, Jiaxin & Choi, Tsan-Ming & Kuo, Yong-Hong, 2023. "Will providing return-freight-insurances do more good than harm to dual-channel e-commerce retailers?," European Journal of Operational Research, Elsevier, vol. 307(3), pages 1225-1239.
  35. Bingsheng Liu & Wenwen Zhu & Yinghua Shen & Yuan Chen & Tao Wang & Fengwen Chen & Maggie Wenjing Liu & Shi‐Hao Zhou, 2022. "A study about return policies in the presence of consumer social learning," Production and Operations Management, Production and Operations Management Society, vol. 31(6), pages 2571-2587, June.
  36. Chen, Xiaohong & Tan, Jitong & Wang, Fuqiang & Guo, Xiaolong, 2026. "Return freight insurance strategy in a hybrid selling mode of online retail platforms," European Journal of Operational Research, Elsevier, vol. 329(2), pages 591-606.
  37. Jacopo Ballerini & Dorra Yahiaoui & Guido Giovando & Alberto Ferraris, 2024. "E-commerce channel management on the manufacturers’ side: ongoing debates and future research pathways," Review of Managerial Science, Springer, vol. 18(2), pages 413-447, February.
  38. Björn Stöcker & Daniel Baier & Benedikt M. Brand, 2021. "New insights in online fashion retail returns from a customers’ perspective and their dynamics," Journal of Business Economics, Springer, vol. 91(8), pages 1149-1187, October.
  39. Jin, Delong & Caliskan-Demirag, Ozgun & Chen, Frank (Youhua) & Huang, Min, 2020. "Omnichannel retailers’ return policy strategies in the presence of competition," International Journal of Production Economics, Elsevier, vol. 225(C).
  40. Li, Zhitang & He, Peng & Xu, Henry, 2025. "Optimizing cooperation mechanisms for augmented reality (AR) services: Balancing product returns, pricing, and customer satisfaction," Journal of Retailing and Consumer Services, Elsevier, vol. 85(C).
  41. Joshi, Raunak & Basu, Sumanta & Jonnalagedda, Sreelata & Avittathur, Balram, 2023. "Multichannel retailer’s channel choice and product pricing: Influence of investment in fit-disclosing technology by competing retailers," International Journal of Production Economics, Elsevier, vol. 262(C).
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