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The Role Of Stakeholders On Implementing Universal Services In Vietnam


  • Thai, Do Manh
  • Falch, Morten
  • Williams, Idongesit


This paper examines the role of stakeholders on implementing the universal services policy in Vietnam (interval 2005-2010) in order to clarify their impact and their position on performing the policy. The stakeholder theory is employed to identify and categorize the stakeholders. The authors are to look at the role of the stakeholders such as the national government, international organizations, policy intermediaries, companies, and customers/citizens via applying the qualitative method to gather data and analyse the secondary document. The qualitative approach of interviews on some officers who participated in building up and operating the policy was also conducted. The results demonstrate that stakeholders have a huge impact on the success of the universal service policy.

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  • Thai, Do Manh & Falch, Morten & Williams, Idongesit, 2015. "The Role Of Stakeholders On Implementing Universal Services In Vietnam," 26th European Regional ITS Conference, Madrid 2015 127184, International Telecommunications Society (ITS).
  • Handle: RePEc:zbw:itse15:127184

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    References listed on IDEAS

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    Cited by:

    1. Thai, Do Manh & Falch, Morten, 2018. "Universal service in Vietnam: An institutional approach," Telecommunications Policy, Elsevier, vol. 42(4), pages 323-332.
    2. Ogiemwonyi Arakpogun, Emmanuel & Wanjiru, Roseline & Whalley, Jason, 2017. "Impediments to the implementation of universal service funds in Africa – A cross-country comparative analysis," Telecommunications Policy, Elsevier, vol. 41(7), pages 617-630.

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    universal services; stakeholders; role;
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