IDEAS home Printed from https://ideas.repec.org/p/wiw/wiwrsa/ersa11p527.html
   My bibliography  Save this paper

Incentives for Municipal Planning towards Citizen-centric Public e-Government - Swedish empirics

Author

Listed:
  • Irene Bernhard

    ()

Abstract

This paper offers critical aspects on this ongoing development within the Swedish municipalities with the strategic use of ICT , for the purpose to create a digital government and to making public administration more citizen-oriented, efficient, and responsive to the needs of the public. It aims to discuss incentives for local planning towards citizen-centric public e-government based on lessons and critical aspects learned from case studies of the implementation of public contact center implementation within Swedish municipalities. A recent Swedish governmental action plan stresses the importance of using ICT in order to effectively develop the Swedish public administration with the aim to "make it as simple as possible for as many as possible" leading to improved accessibility for the citizens. This has led to that more and more public contact centers have been established in Swedish municipalities. The action plan also stresses that the needs of the users, i.e. the citizens, always should be the starting-point of e-service development. However, there are groups of citizens, even in the mature information society of Sweden, who are excluded from having access to computers and the Internet and do not have the competence to use them. They have difficulties or do not feel comfortable with this way of handling public services - the digital divide dilemma. Therefore there are methodological as well as democratic challenges when identifying the needs of the complex diversity of different citizen groups who require different types of services from the municipality. The final part of the paper addresses the issue of a tentative framework for identifying the needs of the public e-services to support decision-making and service improvement for the planning of municipal e-governance aiming at sustainable planning for the local municipalities' future e-government.

Suggested Citation

  • Irene Bernhard, 2011. "Incentives for Municipal Planning towards Citizen-centric Public e-Government - Swedish empirics," ERSA conference papers ersa11p527, European Regional Science Association.
  • Handle: RePEc:wiw:wiwrsa:ersa11p527
    as

    Download full text from publisher

    File URL: http://www-sre.wu.ac.at/ersa/ersaconfs/ersa11/e110830aFinal00527.pdf
    Download Restriction: no

    More about this item

    NEP fields

    This paper has been announced in the following NEP Reports:

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:wiw:wiwrsa:ersa11p527. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Gunther Maier). General contact details of provider: http://www.ersa.org .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.