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Business Ethics Quality: A Case Study from Greece

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  • Fotis Vouzas

    (University of Macedonia, Thessaloniki, Greece)

Abstract

This paper investigates the link between Business Ethics and Quality Management. Business Ethics as a management practice is well rooted in many organizations, but its contribution to quality management implementation programs and practices is not well documented. The ISO 9000:2015 standard and the Business Excellence frameworks and awards provide a basis for the implementation of a Total Quality Management (TQM) philosophy, which is a distinctive approach to improving organizational performance and attaining competitive advantage. The main purpose of this paper is to examine various issues related to Business Ethics, including corporate citizenship, human rights, environmental protection, consumer protection, occupational health and safety, dishonest business practices (such as corruption, idleness, and weave problems), and investigate the relationship to Total Quality Management in an MNC operating in Greece. The data gathering was carried out through extensive and in-depth interviews with multiple informants, including the plant manager, the production manager, and the personnel manager, utilizing a semi-structured questionnaire with open-ended questions. The goal was to collect data and produce basic information, enabling qualitative observations concerning organizations’ Quality and Business Ethics programs and initiatives

Suggested Citation

  • Fotis Vouzas, 2025. "Business Ethics Quality: A Case Study from Greece," RAIS Conference Proceedings 2022-2025 0503, Research Association for Interdisciplinary Studies.
    • Handle: RePEc:smo:raiswp:0503
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    References listed on IDEAS

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    1. Stevenson, Thomas H. & Barnes, Frank C., 2001. "Fourteen years of ISO 9000: impact, criticisms, costs, and benefits," Business Horizons, Elsevier, vol. 44(3), pages 45-51.
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