Consumers’ Reactions to “Receiving Too Much Change at the Checkout”
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More about this item
Keywords
Amount of excess change; Equity theory; Ethical beliefs; Guilt-related feelings; Opportunism; Passively benefiting at the expense of the seller; Receiving too much change; Relationship commitment; Relationship marketing; Unethical consumer behavior;All these keywords.
NEP fields
This paper has been announced in the following NEP Reports:- NEP-CBE-2003-09-24 (Cognitive and Behavioural Economics)
- NEP-EXP-2003-09-24 (Experimental Economics)
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