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Offshored Service Cost Model as a Key Post-Transition Challenge

Author

Listed:
  • Kedziora, Damian
  • Kraslawski, Andrzej
  • Kärri, Timo

Abstract

Business process offshoring has been dynamically growing worldwide in the last few years, facilitated by the corporate need for operational expenses reduction, overcoming skilled workers shortage and the potential for operations optimization. At every stage of organizational changes, there are various challenges the service offshoring managerial community constantly struggles with. Th e paper presents the offshored service cost model that can be adjusted and applied for service budgeting, valuation and control, for it has been identified as the most common challenge affecting Polish service off shoring corporations in the post-transition period. Th e need for strengthening this area of knowledge was identified through empirical research and the case study conducted in this work serves for presenting the authors’ insights on cost modelling for offshored business services.

Suggested Citation

  • Kedziora, Damian & Kraslawski, Andrzej & Kärri, Timo, 2016. "Offshored Service Cost Model as a Key Post-Transition Challenge," MPRA Paper 76229, University Library of Munich, Germany, revised Nov 2016.
    • Handle: RePEc:pra:mprapa:76229
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    File URL: https://mpra.ub.uni-muenchen.de/76229/1/MPRA_paper_76229.pdf
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    References listed on IDEAS

    as
    1. Du, Juan & Cook, Wade D. & Liang, Liang & Zhu, Joe, 2014. "Fixed cost and resource allocation based on DEA cross-efficiency," European Journal of Operational Research, Elsevier, vol. 235(1), pages 206-214.
    2. Kakabadse, Andrew & Kakabadse, Nada, 2002. "Trends in Outsourcing:: Contrasting USA and Europe," European Management Journal, Elsevier, vol. 20(2), pages 189-198, April.
    Full references (including those not matched with items on IDEAS)

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    Cited by:

    1. Wojciech Piotrowicz & Damian Kedziora, 2018. "Outsourcing of Information Technology and Business Processes in Poland: Motivations and Environmental Factors," Managing Global Transitions, University of Primorska, Faculty of Management Koper, vol. 16(4 (Winter), pages 307-333.
    2. Damian Kedziora & Elzbieta Klamut & Timo Karri & Andrzej Kraslawski, 2017. "Higher Education Offshoring as an Innovative Response to Global Learning Challenges," International Journal of Management, Knowledge and Learning, ToKnowPress, vol. 6(2), pages 239-260.
    3. Kedziora Damian & Piotrowicz Wojciech & Kolasinska-Morawska Katarzyna, 2018. "Employee Development and Leadership Perception in the Polish Service Delivery Centres," Foundations of Management, Sciendo, vol. 10(1), pages 225-236, November.
    4. repec:isv:jouijm:v:6:y:2017:i:2:p:239-260 is not listed on IDEAS

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    JEL classification:

    • D61 - Microeconomics - - Welfare Economics - - - Allocative Efficiency; Cost-Benefit Analysis

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