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Modelling Customer’s Attitude Towards EGovernment Services

Author

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  • Mohd Suki, Norazah
  • T, Ramayah

Abstract

e-Government structures permits the government to operate in a more transparent and accountable manner of which it increases the power of the individual in relation to that of the government. This paper identifies the factors that determine customer’s attitude towards e-Government services using a theoretical model based on the Technology Acceptance Model. Data relating to the constructs were collected from 200 respondents. The research model was tested using Structural Equation Modeling (SEM) techniques via the Analysis of Moment Structure (AMOS 16) computer software. SEM is a comprehensive approach to testing hypotheses about relations among observed and latent variables. The proposed model fits the data well. The results demonstrated that e- Government services acceptance can be explained in terms of compatibility and attitude towards e-Government services. The setup of the e-Government services will be compatible with the way users work and are more likely to adopt e-Government services owing to their familiarity with the Internet for various official, personal, and recreational uses. In addition, managerial implications for government policy makers, government agencies, and system developers are also discussed.

Suggested Citation

  • Mohd Suki, Norazah & T, Ramayah, 2011. "Modelling Customer’s Attitude Towards EGovernment Services," MPRA Paper 41601, University Library of Munich, Germany.
    • Handle: RePEc:pra:mprapa:41601
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    File URL: https://mpra.ub.uni-muenchen.de/41601/1/MPRA_paper_41601.pdf
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    References listed on IDEAS

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    5. Edward K. Y. Chen, 1983. "The Diffusion of Technology," Palgrave Macmillan Books, in: Multinational Corporations, Technology and Employment, chapter 4, pages 69-93, Palgrave Macmillan.
    Full references (including those not matched with items on IDEAS)

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    Cited by:

    1. Moreno Cegarra, José Luis & Cegarra Navarro, Juan Gabriel & Córdoba Pachón, José Rodrigo, 2014. "Applying the technology acceptance model to a Spanish City Hall," International Journal of Information Management, Elsevier, vol. 34(4), pages 437-445.

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    More about this item

    Keywords

    E-government; Structural Equation Modelling; Attitude; Service;
    All these keywords.

    JEL classification:

    • D80 - Microeconomics - - Information, Knowledge, and Uncertainty - - - General
    • L86 - Industrial Organization - - Industry Studies: Services - - - Information and Internet Services; Computer Software
    • L80 - Industrial Organization - - Industry Studies: Services - - - General
    • E20 - Macroeconomics and Monetary Economics - - Consumption, Saving, Production, Employment, and Investment - - - General (includes Measurement and Data)
    • C80 - Mathematical and Quantitative Methods - - Data Collection and Data Estimation Methodology; Computer Programs - - - General

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