Adoption and Impact of Mobile-Integrated Business Processes - Comparison of Existing Frameworks and Analysis of their Generalization Potential
The integration of mobile workplaces in the (electronically mapped) intra-enterprise value chain is a major and still increasing corporate IT issue. Although the usage of mobile technologies for this purpose is far behind expectations and numerous failures can be observed,still little work has been done on theory building in this area. In this contribution we identify and compare existing frameworks for adoption and impact of mobile technology to support mobile business processes. The hypotheses underlying these frameworks are challenged with experiences from three long-term case studies which are diverse in industry, company size and other factors in order to scrutinize their potential for generalization. The outcome is a set of hypotheses that show robustness against variation of major parameters and thus may be suitable to serve as a basis for a generalized and unified framework on mobile-integrated business processes.
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- Pousttchi, Key & Thurnher, Bettina, 2006. "Understanding Effects and Determinants of Mobile Support Tools: A Usability-Centered Field Study on IT Service Technicians," MPRA Paper 2924, University Library of Munich, Germany.
- Gumpp, Andreas & Pousttchi, Key, 2005. "The “Mobility-M”-framework for Application of Mobile Technology in Business Processes," MPRA Paper 2922, University Library of Munich, Germany.
- Pousttchi, Key & Thurnher, Bettina, 2006.
"Einsatz mobiler Technologie zur Unterstützung von Geschäftsprozessen
[Usage of mobile technolgies to support business processes]," MPRA Paper 3781, University Library of Munich, Germany.
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