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The Use of Social Media in Risk and Crisis Communication

Author

Listed:
  • Cécile Wendling

    (Futuribles)

  • Jack Radisch

    (OECD)

  • Stephane Jacobzone

    (OECD)

Abstract

This report highlights the changing landscape of risk and crisis communications and in particular how social media can be a beneficial tool, but also create challenges for crisis managers. It explores different practices of risk and crisis communications experts related to the use of social media and propose a framework for monitoring the development of practices among countries in the use of social media for risk and crisis communications. The three step process spans passive to dynamic use of social media, and provides governments a self-assessment tool to enable cross country comparison to monitor and track progress in the uptake of effective use of social media by emergency services or crisis managers.

Suggested Citation

  • Cécile Wendling & Jack Radisch & Stephane Jacobzone, 2013. "The Use of Social Media in Risk and Crisis Communication," OECD Working Papers on Public Governance 24, OECD Publishing.
    • Handle: RePEc:oec:govaaa:24-en
    DOI: 10.1787/5k3v01fskp9s-en
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    Cited by:

    1. Reuter, Christian & Kaufhold, Marc-André & Schmid, Stefka & Spielhofer, Thomas & Hahne, Anna Sophie, 2019. "The impact of risk cultures: Citizens' perception of social media use in emergencies across Europe," Technological Forecasting and Social Change, Elsevier, vol. 148(C).
    2. Ma, Jie & Tse, Ying Kei & Wang, Xiaojun & Zhang, Minhao, 2019. "Examining customer perception and behaviour through social media research – An empirical study of the United Airlines overbooking crisis," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 127(C), pages 192-205.
    3. So Young Lee & Yoon Hi Sung & Dongwon Choi & Dong Hoo Kim, 2021. "Surviving a Crisis: How Crisis Type and Psychological Distance Can Inform Corporate Crisis Responses," Journal of Business Ethics, Springer, vol. 168(4), pages 795-811, February.
    4. Panagiotopoulos, Panos & Barnett, Julie & Bigdeli, Alinaghi Ziaee & Sams, Steven, 2016. "Social media in emergency management: Twitter as a tool for communicating risks to the public," Technological Forecasting and Social Change, Elsevier, vol. 111(C), pages 86-96.
    5. Courtney Page-Tan, 2021. "Bonding, bridging, and linking social capital and social media use: How hyperlocal social media platforms serve as a conduit to access and activate bridging and linking ties in a time of crisis," Natural Hazards: Journal of the International Society for the Prevention and Mitigation of Natural Hazards, Springer;International Society for the Prevention and Mitigation of Natural Hazards, vol. 105(2), pages 2219-2240, January.
    6. Saleh Al-Omoush, Khaled & Orero-Blat, Maria & Ribeiro-Soriano, Domingo, 2021. "The role of sense of community in harnessing the wisdom of crowds and creating collaborative knowledge during the COVID-19 pandemic," Journal of Business Research, Elsevier, vol. 132(C), pages 765-774.
    7. Monika Meltzer & Lucrina Ștefănescu & Alexandru Ozunu, 2018. "Keep Them Engaged: Romanian County Inspectorates for Emergency Situations’ Facebook Usage for Disaster Risk Communication and Beyond," Sustainability, MDPI, vol. 10(5), pages 1-24, May.
    8. Stieglitz, Stefan & Mirbabaie, Milad & Ross, Björn & Neuberger, Christoph, 2018. "Social media analytics – Challenges in topic discovery, data collection, and data preparation," International Journal of Information Management, Elsevier, vol. 39(C), pages 156-168.

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