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The impact of AI on the workplace: Evidence from OECD case studies of AI implementation

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  • Anna Milanez

Abstract

How artificial intelligence (AI) will impact workplaces is a central question for the future of work, with potentially significant implications for jobs, productivity, and worker well-being. Yet, knowledge gaps remain in terms of how firms, workers, and worker representatives are adapting. This study addresses these gaps through a qualitative approach. It is based on nearly 100 case studies of the impacts of AI technologies on workplaces in the manufacturing and finance sectors of eight OECD countries. The study shows that, to date, job reorganisation appears more prevalent than job displacement, with automation prompting the reorientation of jobs towards tasks in which humans have a comparative advantage. Job quality improvements associated with AI – reductions in tedium, greater worker engagement, and improved physical safety – may be its strongest endorsement from a worker perspective. The study also highlights challenges – skill requirements and reports of increased work intensity – underscoring the need for policies to ensure that AI technologies benefit everyone.

Suggested Citation

  • Anna Milanez, 2023. "The impact of AI on the workplace: Evidence from OECD case studies of AI implementation," OECD Social, Employment and Migration Working Papers 289, OECD Publishing.
    • Handle: RePEc:oec:elsaab:289-en
    DOI: 10.1787/2247ce58-en
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    Cited by:

    1. Julia Bock-Schappelwein & Andrea Egger, 2023. "Arbeitsmarkt 2030. Rückschlüsse für Österreich," WIFO Studies, WIFO, number 71172, April.

    More about this item

    JEL classification:

    • J2 - Labor and Demographic Economics - - Demand and Supply of Labor
    • J3 - Labor and Demographic Economics - - Wages, Compensation, and Labor Costs
    • J5 - Labor and Demographic Economics - - Labor-Management Relations, Trade Unions, and Collective Bargaining
    • J6 - Labor and Demographic Economics - - Mobility, Unemployment, Vacancies, and Immigrant Workers

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