Organisational Values In The Framework Of Critical Incidents: What Accounts For Values-Based Solutions?
According to different estimations, nearly 50% of organisations have defined their core values in the wake of their leaders’ declaration that they would treat values as their primary guide in daily activities. In this article we argue that managing values might in reality be far more complex. Based on 98 cases, this paper brings forth the most common practices that account for either alignment or discrepancies between the outcomes of everyday work situations and the sets of organisational values. Our study reveals a host of reasons explaining consistent behaviour as well as misalignment. The results suggest that, regardless of the type of critical incidents, the cases where solutions to particular incidents did not call for violation of organisational values were typically associated with the managerial level of judgement and, accordingly, commitment from the top. Employees’ commitment to values also plays a significant role, but contradictory organisational values or ill-defined allocation of resources may severely distort it.
|Date of creation:||2004|
|Date of revision:|
|Contact details of provider:|| Postal: Narva mnt 4, 51009 Tartu|
Phone: (+372 7) 376 310
Fax: (+372 7) 376 312
Web page: http://www.mtk.ut.ee
More information through EDIRC
Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.:
- Pater, Alberic & Van Gils, Anita, 2003. "Stimulating Ethical Decision-making in a Business Context:: Effects of Ethical and Professional Codes," European Management Journal, Elsevier, vol. 21(6), pages 762-772, December.
When requesting a correction, please mention this item's handle: RePEc:mtk:febawb:29. See general information about how to correct material in RePEc.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Anne Reino)
If references are entirely missing, you can add them using this form.