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Understanding resistance in IT outsourcing: A service provider perspective

Author

Listed:
  • Albert Plugge

    (Faculty of Technology, Policy and Management, Delft University of Technology, The Netherlands)

  • Jacques W. Brook

    (Faculty of Strategy, Marketing and International Business, Maastricht School of Management, The Netherlands)

Abstract

Previous research identified that service providers are struggling with the transition phase. The aim of this research is to create a deeper understanding of the effects of service provider resistance to change on the duration of the transition phase. This paper presents the results from an explorative empirical study, based on five service providers in the field of IT outsourcing. Our findings are twofold. First, we found that all the providers under study indeed experienced the transition phase as a struggle and resistance to change was perceived as fierce. Second, resistance to change was found in each organisational subunit and, as such, the process of change can be described as incremental. Since the topic of resistance to change from the perspective of service providers has hardly been researched, our research aims to contribute by partly filling this gap.

Suggested Citation

  • Albert Plugge & Jacques W. Brook, 2012. "Understanding resistance in IT outsourcing: A service provider perspective," Working Papers 2012/48, Maastricht School of Management.
    • Handle: RePEc:msm:wpaper:2012/48
    as

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    File URL: http://web2.msm.nl/RePEc/msm/wpaper/MSM-WP2012-48.pdf
    File Function: First version, 2012
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    References listed on IDEAS

    as
    1. Wanda J. Orlikowski & C. Suzanne Iacono, 2001. "Research Commentary: Desperately Seeking the “IT” in IT Research—A Call to Theorizing the IT Artifact," Information Systems Research, INFORMS, vol. 12(2), pages 121-134, June.
    2. Michael D. Cohen & Paul Bacdayan, 1994. "Organizational Routines Are Stored as Procedural Memory: Evidence from a Laboratory Study," Organization Science, INFORMS, vol. 5(4), pages 554-568, November.
    3. Jeffrey H. Dyer & Wujin Chu, 2003. "The Role of Trustworthiness in Reducing Transaction Costs and Improving Performance: Empirical Evidence from the United States, Japan, and Korea," Organization Science, INFORMS, vol. 14(1), pages 57-68, February.
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    Cited by:

    1. Philip Müller & Martin Franz, 2019. "Transnational labour migration and the offshoring of knowledge-intensive business services within global production networks: The case of a German automotive company in Turkey," Environment and Planning A, , vol. 51(6), pages 1350-1369, September.

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