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Speeding Up on the Learning Curve: The Evaluation of Telework Following a Surge in Telework Experience

Author

Listed:
  • Moens, Eline

    (Ghent University)

  • Lippens, Louis

    (Ghent University)

  • D'hert, Liam

    (Ghent University)

  • Baert, Stijn

    (Ghent University)

Abstract

This letter adds to the literature on the importance of telework experience in employee evaluation by leveraging the telework experience accumulated during the COVID-19 crisis. We conducted a follow-up survey on the evaluation of telework exactly three years after our initial data collection in 2020. We find evidence of a learning curve regarding self-reported i) efficiency in performing tasks, ii) work-life balance, and iii) concentration during work, characterised by a more positive evaluation as telework experience increased. Migration background, feedback on the job, and compatibility of the job with telework moderate the effect of telework experience on the evaluation of telework over time.

Suggested Citation

  • Moens, Eline & Lippens, Louis & D'hert, Liam & Baert, Stijn, 2024. "Speeding Up on the Learning Curve: The Evaluation of Telework Following a Surge in Telework Experience," IZA Discussion Papers 16900, Institute of Labor Economics (IZA).
    • Handle: RePEc:iza:izadps:dp16900
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    Keywords

    telework; learning curve; time evolution;
    All these keywords.

    JEL classification:

    • J24 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Human Capital; Skills; Occupational Choice; Labor Productivity
    • J28 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Safety; Job Satisfaction; Related Public Policy
    • J32 - Labor and Demographic Economics - - Wages, Compensation, and Labor Costs - - - Nonwage Labor Costs and Benefits; Retirement Plans; Private Pensions
    • J81 - Labor and Demographic Economics - - Labor Standards - - - Working Conditions
    • I31 - Health, Education, and Welfare - - Welfare, Well-Being, and Poverty - - - General Welfare, Well-Being

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