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Customer satisfaction and natural language processing

Author

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  • Yolande Piris

    (LEGO - Laboratoire d'Economie et de Gestion de l'Ouest - UBS - Université de Bretagne Sud - UBO - Université de Brest - IMT - Institut Mines-Télécom [Paris] - IBSHS - Institut Brestois des Sciences de l'Homme et de la Société - UBO - Université de Brest - UBL - Université Bretagne Loire - IMT Atlantique - IMT Atlantique - IMT - Institut Mines-Télécom [Paris])

  • Anne-Cécile Gay

Abstract

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Suggested Citation

  • Yolande Piris & Anne-Cécile Gay, 2021. "Customer satisfaction and natural language processing," Post-Print hal-03110702, HAL.
    • Handle: RePEc:hal:journl:hal-03110702
    DOI: 10.1016/j.jbusres.2020.11.065
    Note: View the original document on HAL open archive server: https://hal.science/hal-03110702
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    Cited by:

    1. Villarroel Ordenes, Francisco & Silipo, Rosaria, 2021. "Machine learning for marketing on the KNIME Hub: The development of a live repository for marketing applications," Journal of Business Research, Elsevier, vol. 137(C), pages 393-410.
    2. Nilashi, Mehrbakhsh & Abumalloh, Rabab Ali & Samad, Sarminah & Alrizq, Mesfer & Alyami, Sultan & Abosaq, Hamad & Alghamdi, Abdullah & Akib, Noor Adelyna Mohammed, 2022. "Factors impacting customer purchase intention of smart home security systems: Social data analysis using machine learning techniques," Technology in Society, Elsevier, vol. 71(C).
    3. Baehre, Sven & O'Dwyer, Michele & O'Malley, Lisa & Story, Vicky M, 2022. "Customer mindset metrics: A systematic evaluation of the net promoter score (NPS) vs. alternative calculation methods," Journal of Business Research, Elsevier, vol. 149(C), pages 353-362.

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