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Modeling traveler experience for designing urban mobility systems

Author

Listed:
  • Ouail Al Maghraoui

    (LGI - Laboratoire Génie Industriel - EA 2606 - CentraleSupélec, IRT SystemX)

  • Flore Vallet

    (LGI - Laboratoire Génie Industriel - EA 2606 - CentraleSupélec, IRT SystemX)

  • Jakob Puchinger

    (LGI - Laboratoire Génie Industriel - EA 2606 - CentraleSupélec, IRT SystemX)

  • Bernard Yannou

    (LGI - Laboratoire Génie Industriel - EA 2606 - CentraleSupélec)

Abstract

Travelers interact with a large number and variety of products and services during their journeys. The quality of a travel experience depends on a whole urban mobility system considered in space and time. This paper outlines the relevant concepts to be considered in designing urban mobility. The goal is to provide a language and insights for the early stages of a design process. A literature review sheds light on the complexity of urban mobility from technical, socio-technical, and user experience (UX) perspectives. Observations of experiences in urban areas provide data for describing and understanding travel experience patterns and issues. The paper proposes a conceptual model to describe and analyze different facets of traveler experience, and categorizes problems that travelers face when they interact with an urban mobility system. A case study is reported illustrating the use of the conceptual model in identifying travel problems for a demand-responsive transport (DRT) service.

Suggested Citation

  • Ouail Al Maghraoui & Flore Vallet & Jakob Puchinger & Bernard Yannou, 2019. "Modeling traveler experience for designing urban mobility systems," Post-Print hal-02017696, HAL.
    • Handle: RePEc:hal:journl:hal-02017696
    DOI: 10.1017/dsj.2019.6
    Note: View the original document on HAL open archive server: https://hal.science/hal-02017696
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    References listed on IDEAS

    as
    1. Marta C. González & César A. Hidalgo & Albert-László Barabási, 2009. "Understanding individual human mobility patterns," Nature, Nature, vol. 458(7235), pages 238-238, March.
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    Cited by:

    1. Schasché, Stephanie E. & Sposato, Robert G. & Hampl, Nina, 2022. "The dilemma of demand-responsive transport services in rural areas: Conflicting expectations and weak user acceptance," Transport Policy, Elsevier, vol. 126(C), pages 43-54.

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    More about this item

    Keywords

    travel problems; System design; service; traveler experience;
    All these keywords.

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