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From hospitality to experience : comparison between tourist experience in guest houses and hotels
[De l’hospitalité à l’expérience : vécus comparés des touristes dans les maisons d’hôtes et les hôtels]

Author

Listed:
  • Yves Cinotti

    (ISTHIA - Institut supérieur du tourisme, de l'hôtellerie et de l'alimentation (Toulouse) - UT2J - Université Toulouse - Jean Jaurès - UT - Université de Toulouse)

Abstract

Companies organize an experience when they seduce customers by a connection to them in a personal and memorable way. The comments posted on participative websites frequented by tourists after a stay in a guest house or a hotel were analyzed. The study shows that, in a guest house, tourists may live an experience because of the hospitality relationship while they will not in a industrial hotel.

Suggested Citation

  • Yves Cinotti, 2015. "From hospitality to experience : comparison between tourist experience in guest houses and hotels [De l’hospitalité à l’expérience : vécus comparés des touristes dans les maisons d’hôtes et les hôt," Post-Print hal-01286523, HAL.
    • Handle: RePEc:hal:journl:hal-01286523
    Note: View the original document on HAL open archive server: https://univ-tlse2.hal.science/hal-01286523
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    File URL: https://univ-tlse2.hal.science/hal-01286523/document
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    References listed on IDEAS

    as
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    5. Sophie Rieunier, 2002. "Marketing sensoriel du point de vente," Post-Print halshs-00076600, HAL.
    Full references (including those not matched with items on IDEAS)

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    More about this item

    Keywords

    Hospitality; Guest House; Industrial hotel; Expérience; Hospitalité; Maison d’hôtes; Hôtel industriel;
    All these keywords.

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