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Design Thinking and Participation: Lessons Learned from Three Case Studies


  • Olivier Glassey

    () (IDHEAP - Institut de hautes études en administration publique - Swiss Public Administration Network)

  • Jean-Henry Morin

    (Centre Universitaire d'Informatique - UNIGE - Université de Genève)

  • Patrick Genoud

    (Observatoire technologique - Etat de Genève)

  • Giorgio Pauletto

    (Observatoire technologique - Etat de Genève)


This paper examines how design thinking and serious games approaches can be used to support participation through the analysis of three case studies. Indeed we will analyze these approaches in three different contexts: (i) a state-owned multi-utilities company; (ii) a political party; (iii) an information system strategic committee. Our analysis framework relies on the concepts of "perceived usefulness" and "perceived ease of use" and we will use it to discuss the lessons learned. Our main finding is that these approaches really contributing in making complex and abstract matters more "tangible" and thus understandable.

Suggested Citation

  • Olivier Glassey & Jean-Henry Morin & Patrick Genoud & Giorgio Pauletto, 2011. "Design Thinking and Participation: Lessons Learned from Three Case Studies," Post-Print hal-00616740, HAL.
  • Handle: RePEc:hal:journl:hal-00616740
    DOI: 10.1007/978-3-642-23333-3_12
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    participation; design thinking; serious games; case study; perceived usefulness;

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