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Design Thinking and Participation: Lessons Learned from Three Case Studies

Listed author(s):
  • Olivier Glassey


    (IDHEAP - Institut de hautes études en administration publique - Swiss Public Administration Network)

  • Jean-Henry Morin

    (Centre Universitaire d'Informatique - UNIGE - Université de Genève)

  • Patrick Genoud

    (Observatoire technologique - Etat de Genève)

  • Giorgio Pauletto

    (Observatoire technologique - Etat de Genève)

This paper examines how design thinking and serious games approaches can be used to support participation through the analysis of three case studies. Indeed we will analyze these approaches in three different contexts: (i) a state-owned multi-utilities company; (ii) a political party; (iii) an information system strategic committee. Our analysis framework relies on the concepts of "perceived usefulness" and "perceived ease of use" and we will use it to discuss the lessons learned. Our main finding is that these approaches really contributing in making complex and abstract matters more "tangible" and thus understandable.

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Paper provided by HAL in its series Post-Print with number hal-00616740.

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Date of creation: 29 Aug 2011
Publication status: Published in Efthimios Tambouris; Ann Macintosh; Hans Bruijn. 3rd Electronic Participation (ePart), Aug 2011, Delft, Netherlands. Springer, Lecture Notes in Computer Science, LNCS-6847, pp.133-144, 2011, Electronic Participation. 〈10.1007/978-3-642-23333-3_12〉
Handle: RePEc:hal:journl:hal-00616740
DOI: 10.1007/978-3-642-23333-3_12
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