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User Requirements of Mobile Technology: A Summary of Research Results

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  • Gebauer, Judith

    (U of Illinois at Urbana-Champaign)

Abstract

As advanced mobile technology becomes more widespread, the impacts on professional environments and on the personal lives of individual users continue to increase. Devices, such as smart cell phones, personal digital assistants (PDAs), and laptop computers can free their owners of the need to remain close to a wired information system infrastructure that is provided in a stationary office environment, and provide the opportunity to perform tasks in a wide variety of use contexts. With changes in use context, however, come changes in requirements, such as the need to limit weight and size of a device. In order to achieve success in the form of adoption, use, and positive impacts on user performance, a thorough understanding is needed about the functional and non-functional technology requirements of mobile professionals. In this paper, we summarize the results of a series of research studies that we conducted to explore the technology requirements of mobile professionals. The research studies included a content analysis of online user reviews, two empirical surveys, and a series of user interviews. Our research findings indicate that (1) user-perceived technology maturity is a critical factor to explain and predict the use of mobile technology by mobile professionals; (2) mobile technology needs to be available in a broad variety of use-situations; (3) users require basic communication and productivity-related functionality, in particular to support non-routine and supervisory task profiles; and (4) mobile technology can have considerable impacts on the job performance and on the personal lives of its users. Our findings have implications for the design, management, and research of mobile information systems.

Suggested Citation

  • Gebauer, Judith, 2008. "User Requirements of Mobile Technology: A Summary of Research Results," Working Papers 08-0104, University of Illinois at Urbana-Champaign, College of Business.
    • Handle: RePEc:ecl:illbus:08-0104
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    File URL: http://www.business.illinois.edu/Working_Papers/papers/08-0104.pdf
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    References listed on IDEAS

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    1. Gebauer, Judith & Tang, Ya, 2007. "User-Perceived Requirements of Mobile Technology: Results from a Survey of Mobile Business Users," Working Papers 07-0116, University of Illinois at Urbana-Champaign, College of Business.
    2. Fred D. Davis & Richard P. Bagozzi & Paul R. Warshaw, 1989. "User Acceptance of Computer Technology: A Comparison of Two Theoretical Models," Management Science, INFORMS, vol. 35(8), pages 982-1003, August.
    3. William H. DeLone & Ephraim R. McLean, 1992. "Information Systems Success: The Quest for the Dependent Variable," Information Systems Research, INFORMS, vol. 3(1), pages 60-95, March.
    4. Gebauer, Judith & Shaw, Michael J. & Subramanyam, Ramanath, 2007. "Once Built Well, They Might Come: An Empirical Study of Mobile E-Mail," Working Papers 07-0117, University of Illinois at Urbana-Champaign, College of Business.
    5. Gebauer, Judith & Tang, Ya & Baimai, Chaiwat, 2007. "User Requirements of Mobile Technology--Results from a Content Analysis of User Reviews," Working Papers 07-0107, University of Illinois at Urbana-Champaign, College of Business.
    6. Barbara H. Wixom & Peter A. Todd, 2005. "A Theoretical Integration of User Satisfaction and Technology Acceptance," Information Systems Research, INFORMS, vol. 16(1), pages 85-102, March.
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