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User-Perceived Requirements of Mobile Technology: Results from a Survey of Mobile Business Users

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  • Gebauer, Judith

    (U of Illinois at Urbana-Champaign)

  • Tang, Ya

    (U of Illinois at Urbana-Champaign)

Abstract

In this paper, we explore (a) the requirements of business users of mobile devices in relation with user tasks and user mobility, and (b) the relationship of the extent to which user-indicated technology requirements are met by user-perceived technology performance (fit), and overall user evaluation of the technology. Based on a survey of 216 business users of mobile technology, we found statistical evidence for a positive association of task difficulty with various functional and non-functional requirements, as well as for a positive association of fit and overall technology evaluation. In addition, our data suggests the relation between fit and overall evaluation to be asymmetric and non-linear, very similar to a typical convex consumption function. While user mobility did not play an immediate statistically significant role, we found indications of an indirect association: The non-functional characteristic of portability that described the availability of the technology in various mobile use situations turned out to be the most important factor to explain and predict technology requirements and overall evaluation in the current research study.

Suggested Citation

  • Gebauer, Judith & Tang, Ya, 2007. "User-Perceived Requirements of Mobile Technology: Results from a Survey of Mobile Business Users," Working Papers 07-0116, University of Illinois at Urbana-Champaign, College of Business.
    • Handle: RePEc:ecl:illbus:07-0116
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    File URL: http://www.business.illinois.edu/Working_Papers/papers/07-0116.pdf
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    References listed on IDEAS

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    1. Fred D. Davis & Richard P. Bagozzi & Paul R. Warshaw, 1989. "User Acceptance of Computer Technology: A Comparison of Two Theoretical Models," Management Science, INFORMS, vol. 35(8), pages 982-1003, August.
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    Cited by:

    1. Cinzia Vallone & Valerio Veglio, 2014. "La valorizzazione del patrimonio artistico come driver per lo sviluppo del territorio: il caso dell?albergo diffuso," MERCATI & COMPETITIVIT?, FrancoAngeli Editore, vol. 2014(4), pages 109-130.
    2. Gebauer, Judith, 2008. "User Requirements of Mobile Technology: A Summary of Research Results," Working Papers 08-0104, University of Illinois at Urbana-Champaign, College of Business.

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