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Training, Communications Patterns, and Spillovers Inside Organizations

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  • Espinosa, Miguel
  • Stanton, Christopher T.

Abstract

We study direct productivity changes and spillovers after a randomized training program for the frontline workers in a Colombian government agency. While trained workers improved their individual production, we also find substantial spillovers that affected managers' productivity. We use email data and a survey to explore the mechanisms behind these spillovers and find that managers' increased output arises from reductions in the need to help lower level employees. Accounting for spillovers to manager productivity changes the organization's implied return on investment from the training program, expanding the set of training investments that can be supported.

Suggested Citation

  • Espinosa, Miguel & Stanton, Christopher T., 2022. "Training, Communications Patterns, and Spillovers Inside Organizations," CEPR Discussion Papers 17460, C.E.P.R. Discussion Papers.
    • Handle: RePEc:cpr:ceprdp:17460
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    Cited by:

    1. Álvarez Pereira, Brais & Aman-Rana, Shan & Delfino, Alexia, 2024. "Team size and diversity," Journal of Economic Behavior & Organization, Elsevier, vol. 224(C), pages 924-948.
    2. Brosch, Hanna & Lergetporer, Philipp & Schoner, Florian, 2025. "Worker Beliefs about Firm Training," IZA Discussion Papers 18186, Institute of Labor Economics (IZA).
    3. Hanna Brosch & Philipp Lergetporer & Florian Schoner, 2025. "Worker Beliefs about Firm Training," Munich Papers in Political Economy 44, Munich School of Politics and Public Policy and the School of Management at the Technical University of Munich.
    4. Mitchell Hoffman & Christopher T. Stanton, 2024. "People, Practices, and Productivity: A Review of New Advances in Personnel Economics," NBER Working Papers 32849, National Bureau of Economic Research, Inc.

    More about this item

    Keywords

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    JEL classification:

    • J24 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Human Capital; Skills; Occupational Choice; Labor Productivity
    • L2 - Industrial Organization - - Firm Objectives, Organization, and Behavior
    • M5 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics

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