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Growth challenges for the Dutch business services industry; international comparison and policy issues


  • Henk Kox

    (CPB Netherlands Bureau for Economic Policy Analysis)


This report summarises the findings of a study on the growth factors and growth prospects of the business services (BS) industry. It puts Dutch BS industry in an international comparative perspective, identifying its particular strengths and weaknesses. Lees ook het bijbehorende persbericht . The study sketches policy options for fostering the growth and welfare contribution of the Dutch business services industry. Chapter 2 chapter untangles factors behind the extraordinary growth of the BS industry during last decade, comparing it with other market industries. It analyses how the growth pattern is affected by product differentiation and the structure of competition. Particular attention is given to the role of foreign competition. Chapter 3 deals with the impact of BS industry on the growth capacity of other industries. It shows how intermediary BS inputs can put other industries on a higher growth path that is associated with a higher specialisation level in labour and human capital (increased roundaboutedness). Knowledge-intensive BS branches not only generate their own innovations (e.g. software industry) but also contribute to the dissemination of best-practice knowledge and innovations throughout the economy. Remarkably, the BS industry has itself a very poor record of productivity growth. Over time, with a growing BS industry, this may become a drag on macro-economic growth if current trends will continue. Chapter 4 pinpoints the main aspects in which the Dutch BS industry differed from its foreign counterparts, showing its comparative strengths and weaknesses. The strengths appear to be associated with its very fast growth and its relative openness to foreign competition. The main weaknesses relate to meagre innovation efforts and a stagnating labour productivity growth. Chapter 5 provides a scenario analysis of the future growth of Dutch BS industry, covering the period till 2010. Apart from general GDP growth, six driving forces determine the growth outcomes for BS industry: technological change; outsourcing tendencies; final domestic demand structure; internationalisation tendencies; institutional developments; and structural changes in factor markets. Two coherent scenarios, an optimistic and a pessimistic one, sketch the possible courses of events. The chapter concludes with a quantitative projection of BS growth until 2010. Chapter 6 identifies future-oriented policy issues, after identifying the dominant market failure problems with regard to the BS industry. The main policy options relate to: strengthening the BS industry's own productivity development; achieving more market transparency; getting more exposure of markets to foreign competition; and strengthening the innovation contribution of the BS industry.

Suggested Citation

  • Henk Kox, 2002. "Growth challenges for the Dutch business services industry; international comparison and policy issues," CPB Special Publication 40, CPB Netherlands Bureau for Economic Policy Analysis.
  • Handle: RePEc:cpb:spcial:40

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    Cited by:

    1. Gallouj, Faïz & Weber, K. Matthias & Stare, Metka & Rubalcaba, Luis, 2015. "The futures of the service economy in Europe: A foresight analysis," Technological Forecasting and Social Change, Elsevier, vol. 94(C), pages 80-96.
    2. Andrés Maroto-Sánchez, 2010. "Productivity in the services sector: conventional and current explanations," The Service Industries Journal, Taylor & Francis Journals, vol. 32(5), pages 719-746, October.
    3. Henk Kox, 2012. "Export decisions of services firms between agglomeration effects and market-entry costs," CPB Discussion Paper 211, CPB Netherlands Bureau for Economic Policy Analysis.
    4. Henry van der Wiel & George van Leeuwen, 2003. "Do ICT spillovers matter; evidence from Dutch firm-level data," CPB Discussion Paper 26, CPB Netherlands Bureau for Economic Policy Analysis.
    5. Maroto-Sánchez, Andrés & Cuadrado-Roura, Juan R., 2009. "Is growth of services an obstacle to productivity growth? A comparative analysis," Structural Change and Economic Dynamics, Elsevier, vol. 20(4), pages 254-265, December.
    6. Kox, Henk L.M. & Leeuwen, George van & Wiel, Henry van der, 2007. "Market structure, productivity and scale in European business services," MPRA Paper 6137, University Library of Munich, Germany.
    7. Andrés Maroto & Luis Rubalcaba, 2008. "Services productivity revisited," The Service Industries Journal, Taylor & Francis Journals, vol. 28(3), pages 337-353, April.
    8. Mulder, Nanno & Sáez, Sebastián & De Camino, Claudia & Finot, Alfonso, 2007. "Trade in services in Latin America and the Caribbean: an analysis of recent trends," Comercio Internacional 84, Naciones Unidas Comisión Económica para América Latina y el Caribe (CEPAL).
    9. Harold Creusen & Bert Minne & Henry van der Wiel, 2006. "Competition in the Netherlands; an analysis of the period 1993-2001," CPB Document 136, CPB Netherlands Bureau for Economic Policy Analysis.
    10. Henk L.M. Kox, 2004. "The contribution of business services to aggregate productivity growth," Industrial Organization 0402005, EconWPA.

    More about this item

    JEL classification:

    • L8 - Industrial Organization - - Industry Studies: Services
    • L84 - Industrial Organization - - Industry Studies: Services - - - Personal, Professional, and Business Services
    • L1 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance
    • L25 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Firm Performance
    • O33 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Technological Change: Choices and Consequences; Diffusion Processes
    • O4 - Economic Development, Innovation, Technological Change, and Growth - - Economic Growth and Aggregate Productivity
    • D2 - Microeconomics - - Production and Organizations


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