Satisfaction and Expectations: Attitudes to public services in deprived areas
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- Carmen Tabernero & Esther Cuadrado & Bárbara Luque & Elisabetta Signoria & Roberto Prota, 2016. "The importance of achieving a high customer satisfaction with recycling services in communities," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 18(3), pages 763-776, June.
- Dasgupta, Basab & Narayan, Ambar & Skoufias, Emmanuel, 2009. "Measuring the quality of education and health services : the use of perception data from Indonesia," Policy Research Working Paper Series 5033, The World Bank.
- Deichmann, Uwe & Lall, Somik V., 2007. "Citizen Feedback and Delivery of Urban Services," World Development, Elsevier, vol. 35(4), pages 649-662, April.
- repec:hpe:journl:y:2017:v:220:i:1:p:57-87 is not listed on IDEAS
- Deichmann, Uwe & Lall, Somik V., 2003. "Are you satisfied? citizen feedback and delivery of urban services," Policy Research Working Paper Series 3070, The World Bank.
- McMillan, Brian & Green, Josephine M. & Woolridge, Michael W. & Dyson, Lisa & Renfrew, Mary J. & Clarke, Graham P., 2009. "Studying the infant feeding intentions of pregnant women experiencing material deprivation: Methodology of the Looking at Infant Feeding Today (LIFT) study," Social Science & Medicine, Elsevier, vol. 68(5), pages 845-849, March.
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KeywordsSatisfaction; public services; deprived neighbourhoods;
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