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Improving Organisational Learning Through Impact Assessment

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  • Copestake, James

Abstract

This paper considers impact assessment (IA) for a specific microfinance organisation working in an uncertain environment. It argues that there are significant learning points both for new clients and for the organisations who supply their services and products, which can result in improved, more targeted service provision. The paper is divided into two parts. The first part argues that improved capacity to assess the impact of services is a necessary element of the transition of many microfinance organisations (MFOs) from externally-funded clones to autonomous, flexible and competitive businesses. The second part explores impact assessment design by discussing the need to achieve a balance in choice of goals, data collection, data analysis, choice of indicators and staffing.

Suggested Citation

  • Copestake, James, 2000. "Improving Organisational Learning Through Impact Assessment," Working Papers 23754, University of Sussex, Imp-Act: Improving the Impact of Microfinance on Poverty: Action Research Program.
    • Handle: RePEc:ags:usuxwp:23754
    DOI: 10.22004/ag.econ.23754
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    References listed on IDEAS

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    1. Lynn Bennett & Carlos E. Cuevas, 1996. "Sustainable banking with the poor," Journal of International Development, John Wiley & Sons, Ltd., vol. 8(2), pages 145-152.
    2. Hirschman, Albert O., 1973. "The changing tolerance for income inequality in the course of economic development," World Development, Elsevier, vol. 1(12), pages 29-36, December.
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