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USER-RELATED COMPLEXITY DIMENSIONS OF COMPLEX PRODUCTS AND SYSTEMS (CoPS): A CASE OF IMPLEMENTING AN ERP SYSTEM

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  • ENRICO BARALDI

    (STS Center and Department of Business Studies, Uppsala University, Uppsala, Sweden)

Abstract

What can cause five postponements and a delay of two years in introducing a relatively simple ERP system that usually takes only a few months to be implemented? We find the answer to this puzzle by highlighting thecontext of useof this high technology IT capital good, an issue so far overlooked because the literature on complex product system (CoPS) focuses on the intrinsic dimensions of the product and the provider. We rely on an extensive case study of the ERP system Movex at the furniture manufacturer Edsbyn and on literature on user-related innovations, organisational studies and inter-firm relationships to extract a series of additionaluser-related complexity dimensions. These include the importance of the capital good for the user, the user's perception of its complexity and the strength and complexity of the routines to be changed at the using organisation. We conclude the paper with implications for complex systems providers.

Suggested Citation

  • Enrico Baraldi, 2009. "USER-RELATED COMPLEXITY DIMENSIONS OF COMPLEX PRODUCTS AND SYSTEMS (CoPS): A CASE OF IMPLEMENTING AN ERP SYSTEM," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 13(01), pages 19-45.
    • Handle: RePEc:wsi:ijimxx:v:13:y:2009:i:01:n:s1363919609002200
    DOI: 10.1142/S1363919609002200
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    References listed on IDEAS

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    1. Rolf Lundin & Christophe Midler, 1998. "Projects as Arenas for Renewal and Learning Processes," Post-Print hal-00262925, HAL.
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    Cited by:

    1. José Adalberto França, 2019. "The Coordination Of Complex Product Systems Projects: A Case Study Of An R&D Multi-Party Alliance," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 23(03), pages 1-25, April.
    2. Enrico Baraldi & Antonella La Rocca & Andrea Perna, 2013. "Intra- and inter-organizational effects of a CRM system implementation," MERCATI & COMPETITIVIT?, FrancoAngeli Editore, vol. 2013(1), pages 13-34.
    3. Marika Makkonen & Anna Aminoff & Katri Valkokari, 2018. "Stimulating Supplier Innovation In A Complex And Regulated Business Environment — A Dyadic Case Study," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 22(03), pages 1-34, April.

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