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The relationship between the digital maturity and efficiency of Croatian non-life insurers: Exploratory research

Author

Listed:
  • Ćurak Marijana

    (1 Department of Finance Faculty of Economics, Business and Tourism University of Split, Split, Croatia)

  • Duvnjak Mirela

    (2 Croatia Insurance Company Plc. Zagreb, Croatia)

  • Pervan Maja

    (3 Department of Economics Faculty of Economics, Business and Tourism University of Split, Split, Croatia)

Abstract

Aim/purpose – In line with the general trend of digitalization and changing customers’ needs and preferences, insurance companies have increasingly applied digital technology to their business. This digital transformation should enhance insurance companies’ efficiency and provide further advantages. Therefore, this study’s main aim is to analyze the current relationship between the digital maturity of Croatian non-life insurers and their efficiency.

Suggested Citation

  • Ćurak Marijana & Duvnjak Mirela & Pervan Maja, 2024. "The relationship between the digital maturity and efficiency of Croatian non-life insurers: Exploratory research," Journal of Economics and Management, Sciendo, vol. 46(1), pages 55-78, January.
    • Handle: RePEc:vrs:jecman:v:46:y:2024:i:1:p:55-78:n:3
    DOI: 10.22367/jem.2024.46.03
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    More about this item

    Keywords

    digital transformation and maturity; efficiency; Croatian non-life insurance companies;
    All these keywords.

    JEL classification:

    • G22 - Financial Economics - - Financial Institutions and Services - - - Insurance; Insurance Companies; Actuarial Studies
    • C67 - Mathematical and Quantitative Methods - - Mathematical Methods; Programming Models; Mathematical and Simulation Modeling - - - Input-Output Models
    • D22 - Microeconomics - - Production and Organizations - - - Firm Behavior: Empirical Analysis

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