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Determining Customer Satisfaction in the Real Estate Management Sector in Riga

Author

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  • Puķīte Iveta

    (Riga Technical University, Riga, Latvia)

  • Geipele Sanda

    (Riga Technical University, Riga, Latvia)

Abstract

This article discusses the need to determine customer satisfaction and how to use it in non-mortgage asset management companies. The aim of the article is to discover the essential elements necessary for ensuring customer satisfaction in real estate management companies. A customer satisfaction survey, which enables the management company to gain information about customer needs and control the quality of provided services, is essential for successful operation of the companies in order to maintain a high standard in one of the fundamental values - quality of customer service. The present article analyses the results of the research obtained by interviewing the clients of the real estate management company. In the conclusion, proposals are made for methods in order to continue improving customer satisfaction.

Suggested Citation

  • Puķīte Iveta & Geipele Sanda, 2017. "Determining Customer Satisfaction in the Real Estate Management Sector in Riga," Baltic Journal of Real Estate Economics and Construction Management, Sciendo, vol. 5(1), pages 226-237, November.
    • Handle: RePEc:vrs:bjrecm:v:5:y:2017:i:1:p:226-237:n:17
    DOI: 10.1515/bjreecm-2017-0017
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    References listed on IDEAS

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    1. Demirci Orel, Fatma & Kara, Ali, 2014. "Supermarket self-checkout service quality, customer satisfaction, and loyalty: Empirical evidence from an emerging market," Journal of Retailing and Consumer Services, Elsevier, vol. 21(2), pages 118-129.
    2. Park, Eunil & Kim, Ki Joon & Kwon, Sang Jib, 2017. "Corporate social responsibility as a determinant of consumer loyalty: An examination of ethical standard, satisfaction, and trust," Journal of Business Research, Elsevier, vol. 76(C), pages 8-13.
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