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Introducing platform ecosystem resilience: leveraging mobility platforms and their ecosystems for the new normal during COVID-19

Author

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  • Rob Jago Floetgen
  • Jana Strauss
  • Jörg Weking
  • Andreas Hein
  • Florian Urmetzer
  • Markus Böhm
  • Helmut Krcmar

Abstract

COVID-19 has created many constraint-related challenges for humans in general and organisations in particular. Specifically, businesses that require physical contact, such as mobility providers, have been severely impacted by the crisis. This paper reveals how mobility platforms and their ecosystem of actors have adapted faster than their non-platform competitors to become resilient. Whereas current research on resilience explicitly deals with the concept of organisational resilience, community resilience, or IT resilience, socio-technical characteristics of digital platforms have not been investigated. We build on a case survey approach, including heterogeneous qualitative evidence of 266 actions of 171 analysed mobility platforms. The results show five archetypes of how mobility platforms leverage their platform-based nature and the ecosystem to build resilience. Based on this, we develop the concept of platform ecosystem resilience as leveraging socio-technical factors of digital platforms and ecosystems frugally to design, deploy and use situation-specific responses to prepare for, endure and adapt by capturing new opportunities and engaging in transformative activities to cope with exogenous shocks and become resilient for future disruptions. Our results emphasise the importance of platform ecosystems for practitioners and policy planners to develop the “new normal” rather than resuming existing practices.

Suggested Citation

  • Rob Jago Floetgen & Jana Strauss & Jörg Weking & Andreas Hein & Florian Urmetzer & Markus Böhm & Helmut Krcmar, 2021. "Introducing platform ecosystem resilience: leveraging mobility platforms and their ecosystems for the new normal during COVID-19," European Journal of Information Systems, Taylor & Francis Journals, vol. 30(3), pages 304-321, May.
    • Handle: RePEc:taf:tjisxx:v:30:y:2021:i:3:p:304-321
    DOI: 10.1080/0960085X.2021.1884009
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    Citations

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    Cited by:

    1. Jan Frederic Nerbel & Markus Kreutzer, 2023. "Digital platform ecosystems in flux: From proprietary digital platforms to wide-spanning ecosystems," Electronic Markets, Springer;IIM University of St. Gallen, vol. 33(1), pages 1-20, December.
    2. Duan, Wenqi & Li, Chen, 2023. "Be alert to dangers: Collapse and avoidance strategies of platform ecosystems," Journal of Business Research, Elsevier, vol. 162(C).
    3. Peng, Hui & Lu, Yaobin & Gupta, Sumeet, 2023. "Promoting value emergence through digital platform ecosystems: Perspectives on resource integration in China," Technological Forecasting and Social Change, Elsevier, vol. 189(C).
    4. Forliano, Canio & Bullini Orlandi, Ludovico & Zardini, Alessandro & Rossignoli, Cecilia, 2023. "Technological orientation and organizational resilience to Covid-19: The mediating role of strategy's digital maturity," Technological Forecasting and Social Change, Elsevier, vol. 188(C).
    5. Martin Engert & Julia Evers & Andreas Hein & Helmut Krcmar, 2022. "The Engagement of Complementors and the Role of Platform Boundary Resources in e-Commerce Platform Ecosystems," Information Systems Frontiers, Springer, vol. 24(6), pages 2007-2025, December.
    6. Jarryd Daymond & Eric Knight & Maria Rumyantseva & Steven Maguire, 2023. "Managing ecosystem emergence and evolution: Strategies for ecosystem architects," Strategic Management Journal, Wiley Blackwell, vol. 44(4), pages 1-27, April.
    7. Jacques Bughin, 2023. "Are you resilient? Machine learning prediction of corporate rebound out of the Covid‐19 pandemic," Managerial and Decision Economics, John Wiley & Sons, Ltd., vol. 44(3), pages 1547-1564, April.

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