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Effects of tourism CSR on employee psychological capital in the COVID-19 crisis: from the perspective of conservation of resources theory

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  • Yan Mao
  • Jie He
  • Alastair M. Morrison
  • J. Andres Coca-Stefaniak

Abstract

The main purpose of this research was to illustrate how companies contributed to employee psychological capital in tourism during the COVID-19 crisis based on the conservation of resources theory (CoR). Psychological capital including self-efficacy, hope, resilience and optimism is a key source of support at work, especially during challenging events. With threats to health and job security, employee psychological capital was unlikely to recover on its own naturally. However, tourism companies can augment employee psychological capital through corporate social responsibility (CSR). The effects of CSR on employee psychological capital remains unclear. This research examined differing effects of CSR on self-efficacy, hope, resilience and optimism. Based on a survey of 430 employees in tourism in China, the results showed that CSR had positive impacts on employee self-efficacy, hope, resilience and optimism through employee satisfaction with corporate COVID-19 responses. In addition, individual loss orientation strengthened the effects of CSR on employee self-efficacy, hope, resilience and optimism.

Suggested Citation

  • Yan Mao & Jie He & Alastair M. Morrison & J. Andres Coca-Stefaniak, 2021. "Effects of tourism CSR on employee psychological capital in the COVID-19 crisis: from the perspective of conservation of resources theory," Current Issues in Tourism, Taylor & Francis Journals, vol. 24(19), pages 2716-2734, October.
    • Handle: RePEc:taf:rcitxx:v:24:y:2021:i:19:p:2716-2734
    DOI: 10.1080/13683500.2020.1770706
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    Cited by:

    1. Sunu Widianto & Celeste P. M. Wilderom, 2023. "Followers’ PsyCap and Job Performance: A Longitudinal COR Approach to Transformational Leadership as a Key Resource," SAGE Open, , vol. 13(3), pages 21582440231, September.
    2. Surachartkumtonkun, Jiraporn & Ngo, Liem Viet & Shao, Wei, 2023. "The crisis cloud's silver linings: The effects of hope and gratitude on employee burnout and engagement," Journal of Retailing and Consumer Services, Elsevier, vol. 74(C).
    3. Qiujia Lai & Gukseong Lee, 2023. "RETRACTED: An Exploratory Study of the Intrinsic Mechanisms of Occupational Stigma Consciousness, Career Development, and Work–Life Balance among Female Leaders," Sustainability, MDPI, vol. 15(22), pages 1, November.
    4. NAHAR Hairul Suhaimi & MOHAMAD Maslinawati, 2023. "Academic Research Responses To Covid-19: The Corporate Social Responsibility Perspective," Studies in Business and Economics, Lucian Blaga University of Sibiu, Faculty of Economic Sciences, vol. 18(1), pages 171-197, April.
    5. Huong Le & Neena Gopalan & Joohan Lee & Isuru Kirige & Amlan Haque & Vanita Yadav & Victoria Lambropoulos, 2023. "Impact of Work and Non-Work Support on Employee Well-Being: The Moderating Role of Perceived Organizational Support," Sustainability, MDPI, vol. 15(22), pages 1-14, November.

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