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Knowledge, Trust, and Control: Managing Tensions and Contradictions in a Regional Network of Service Firms

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  • JÖRG SYDOW
  • ARNOLD WINDELER
  • JÖRG SYDOW
  • ARNOLD WINDELER

Abstract

Trust is often considered to be a constitutive property of interfirm networks in general and of regional networks of service firms in particular. Although important as a lubricant of interorganizational exchange, trust implies neither the absence of control nor the absence of knowledge. This is especially true in times of reflexive modernity in which agents are forced to monitor activities, relations, and processes more reflexively. Here trust, control, and knowledge often go hand in hand, and each usually requires the existence of the other. However, the relationship of knowledge, trust, and control is not only the medium and result of their more reflexive usage, but it is also characterized by tensions and contradictions. This becomes particularly obvious from a structurationist perspective. This perspective, which focuses on processes of system constitution based on social practices of knowledgeable agents, requires the analysis of any practice, including

Suggested Citation

  • Jörg Sydow & Arnold Windeler & Jörg Sydow & Arnold Windeler, 2003. "Knowledge, Trust, and Control: Managing Tensions and Contradictions in a Regional Network of Service Firms," International Studies of Management & Organization, Taylor & Francis Journals, vol. 33(2), pages 69-100, January.
    • Handle: RePEc:taf:mimoxx:v:33:y:2003:i:2:p:69-100
    DOI: 10.1080/00208825.2003.11043679
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    Cited by:

    1. Han, Shaojie & Su, Jingqin & Lyu, Yibo & Liu, Qing, 2022. "How do business incubators govern incubation relationships with different new ventures?," Technovation, Elsevier, vol. 116(C).
    2. Alan R. Dennis & Lionel P. Robert & Aaron M. Curtis & Stacy T. Kowalczyk & Bryan K. Hasty, 2012. "Research Note ---Trust Is in the Eye of the Beholder: A Vignette Study of Postevent Behavioral Controls' Effects on Individual Trust in Virtual Teams," Information Systems Research, INFORMS, vol. 23(2), pages 546-558, June.
    3. Barbara Masiello & Alessandra Marasco & Francesco Izzo, 2013. "CO-creation in creative services: the role of client in advertising agencies? innovation," MERCATI & COMPETITIVIT?, FrancoAngeli Editore, vol. 2013(2), pages 131-155.
    4. Helle Neergaard & John Parm Ulhøi, 2006. "Government Agency and Trust in the Formation and Transformation of Interorganizational Entrepreneurial Networks," Entrepreneurship Theory and Practice, , vol. 30(4), pages 519-539, July.
    5. Gordon Müller-Seitz, 2015. "Strategische Führung in Industrial Service Networks: Leitgedanken zu Chancen und Grenzen aus Sicht von KMU," Schmalenbach Journal of Business Research, Springer, vol. 67(69), pages 17-34, January.
    6. Nikolova, Natalia & Möllering, Guido & Reihlen, Markus, 2015. "Trusting as a ‘Leap of Faith’: Trust-building practices in client–consultant relationships," Scandinavian Journal of Management, Elsevier, vol. 31(2), pages 232-245.
    7. Möllering, Guido, 2005. "Understanding Trust from the Perspective of Sociological Neoinstitutionalism: The Interplay of Institutions and Agency," MPIfG Discussion Paper 05/13, Max Planck Institute for the Study of Societies.
    8. Galati, Francesco & Bigliardi, Barbara & Galati, Roberta & Petroni, Giorgio, 2021. "Managing structural inter-organizational tensions in complex product systems projects: Lessons from the Metis case," Journal of Business Research, Elsevier, vol. 129(C), pages 723-735.
    9. Hans Berends & Elco van Burg & Erik M. van Raaij, 2011. "Contacts and Contracts: Cross-Level Network Dynamics in the Development of an Aircraft Material," Organization Science, INFORMS, vol. 22(4), pages 940-960, August.

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