IDEAS home Printed from https://ideas.repec.org/a/spr/sjobre/v66y2014i2d10.1007_bf03372894.html
   My bibliography  Save this article

Der Einfluss eines anonymen Fehlermeldesystems auf das organisationale Lernen und die Häufigkeit von Behandlungsfehlern

Author

Listed:
  • Markus Latzke

    (Interdisziplinäres Institut für Verhaltenswissenschaftlich Orientiertes Management und Kompetenzzentrum für empirische Forschungsmethoden, WU)

  • Michael Schiffinger

    (Interdisziplinäres Institut für Verhaltenswissenschaftlich Orientiertes Management und Kompetenzzentrum für empirische Forschungsmethoden, WU)

  • Johannes Steyrer

    (Forschungsinstitut für Gesundheitsmanagement und Gesundheitsökonomie, WU)

Abstract

Errors in hospitals entail high mortality rates and economic costs. While the positive effect of a good safety culture on error occurrence has been repeatedly demonstrated, there is a lack of longitudinal studies that reveal if and how safety culture can be improved. Based on the theory of knowledge conversion a concept for describing and measuring learning safety culture is developed. Applying a distinction between explicit and implicit learning, the effect of an anonymous error reporting system (CIRS) on a change in the learning safety culture and the occurrence of errors is investigated. Data has been collected with a quasi-experimental design in four hospital units with a total sample of 276 doctors and nurses and was examined via correlational and path analysis. Results show that CIRS reduces errors and leads to an improvement in explicit but not implicit learning. Implicit learning in turn has a stronger effect on the reduction of errors than explicit learning.

Suggested Citation

  • Markus Latzke & Michael Schiffinger & Johannes Steyrer, 2014. "Der Einfluss eines anonymen Fehlermeldesystems auf das organisationale Lernen und die Häufigkeit von Behandlungsfehlern," Schmalenbach Journal of Business Research, Springer, vol. 66(2), pages 120-146, March.
  • Handle: RePEc:spr:sjobre:v:66:y:2014:i:2:d:10.1007_bf03372894
    DOI: 10.1007/BF03372894
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/BF03372894
    File Function: Abstract
    Download Restriction: no

    File URL: https://libkey.io/10.1007/BF03372894?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Ikujiro Nonaka, 1994. "A Dynamic Theory of Organizational Knowledge Creation," Organization Science, INFORMS, vol. 5(1), pages 14-37, February.
    2. Ikujiro Nonaka & Georg von Krogh, 2009. "Perspective---Tacit Knowledge and Knowledge Conversion: Controversy and Advancement in Organizational Knowledge Creation Theory," Organization Science, INFORMS, vol. 20(3), pages 635-652, June.
    3. Nonaka, Ikujiro & Toyama, Ryoko & Nagata, Akiya, 2000. "A Firm as a Knowledge-Creating Entity: A New Perspective on the Theory of the Firm," Industrial and Corporate Change, Oxford University Press and the Associazione ICC, vol. 9(1), pages 1-20, March.
    4. Nonaka, Ikujiro & Byosiere, Philippe & Borucki, Chester C. & Konno, Noboru, 1994. "Organizational knowledge creation theory: A first comprehensive test," International Business Review, Elsevier, vol. 3(4), pages 337-351, December.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Muhammad Jahanzaib Yousaf & Qamar Ali, 2018. "Impact of Knowledge Management on Innovation: Evidence from a South Asian Country," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 17(03), pages 1-18, September.
    2. Letícia Castro Peixoto & Ricardo Rodrigues Barbosa & Adriana Ferreira Faria, 2022. "Management of Regional Knowledge: Knowledge Flows Among University, Industry, and Government," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 13(1), pages 92-110, March.
    3. Niamh Brennan & Collette E. Kirwan & John Redmond, 2016. "Accountability Processes in Boardrooms: A Conceptual Model of Manager-Non-Executive Director Information Asymmetry," Open Access publications 10197/7652, Research Repository, University College Dublin.
    4. Forés, Beatriz & Camisón, César, 2016. "Does incremental and radical innovation performance depend on different types of knowledge accumulation capabilities and organizational size?," Journal of Business Research, Elsevier, vol. 69(2), pages 831-848.
    5. Bi, Jianxiang & Sarpong, David & Botchie, David & Rao-Nicholson, Rekha, 2017. "From imitation to innovation: The discursive processes of knowledge creation in the Chinese space industry," Technological Forecasting and Social Change, Elsevier, vol. 120(C), pages 261-270.
    6. Giovana Escrivão & Marcelo Seido Nagano, 2016. "Linking Knowledge Creation and Environmental Education," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 15(02), pages 1-23, June.
    7. Kawai, Norifumi & Chung, Chul, 2019. "Expatriate utilization, subsidiary knowledge creation and performance: The moderating role of subsidiary strategic context," Journal of World Business, Elsevier, vol. 54(1), pages 24-36.
    8. Mário Franco & Lurdes Esteves & Margarida Rodrigues, 2024. "Clusters as a Mechanism of Sharing Knowledge and Innovation: Case Study from a Network Approach," Global Business Review, International Management Institute, vol. 25(2), pages 377-400, April.
    9. Deist, Maximilian K. & McDowell, William C. & Bouncken, Ricarda B., 2023. "Digital units and digital innovation: Balancing fluidity and stability for the Creation, Conversion, and Dissemination of sticky knowledge," Journal of Business Research, Elsevier, vol. 161(C).
    10. Mohajan, Haradhan, 2016. "Sharing of Tacit Knowledge in Organizations: A Review," MPRA Paper 82958, University Library of Munich, Germany, revised 15 Jun 2016.
    11. Wei-Shong Lin & Jui-Ling Huang & Margaret L. Sheng, 2014. "How the Organizational Goals Affect Knowledge Management," International Journal of Management, Knowledge and Learning, International School for Social and Business Studies, Celje, Slovenia, vol. 3(1), pages 3-22.
    12. Raed A.I. Abueed & Mehmet Aga, 2019. "Sustainable Knowledge Creation and Corporate Outcomes: Does Corporate Data Governance Matter?," Sustainability, MDPI, vol. 11(20), pages 1-15, October.
    13. Martin M�ller & Allison Stewart, 2016. "Does Temporary Geographical Proximity Predict Learning? Knowledge Dynamics in the Olympic Games," Regional Studies, Taylor & Francis Journals, vol. 50(3), pages 377-390, March.
    14. Der-Fang Hung, 2015. "Sustained Competitive Advantage and Organizational Inertia: The Cost Perspective of Knowledge Management," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 6(4), pages 769-789, December.
    15. Harpreet Singh & David Kryscynski & Xinxin Li & Ram Gopal, 2016. "Pipes, pools, and filters: How collaboration networks affect innovative performance," Strategic Management Journal, Wiley Blackwell, vol. 37(8), pages 1649-1666, August.
    16. Farhad Alipour & Khairuddin Idris & Roohangiz Karimi, 2011. "Knowledge Creation and Transfer: Role of Learning Organization," International Journal of Business Administration, International Journal of Business Administration, Sciedu Press, vol. 2(3), pages 61-67, August.
    17. Isabelle Le Breton-Miller & Danny Miller, 2015. "The paradox of resource vulnerability: Considerations for organizational curatorship," Strategic Management Journal, Wiley Blackwell, vol. 36(3), pages 397-415, March.
    18. Kwee Keong Choong & Patrick W. Leung, 2022. "A Critical Review of the Precursors of the Knowledge Economy and Their Contemporary Research: Implications for the Computerized New Economy," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 13(2), pages 1573-1610, June.
    19. Latha Raman & Joji Rajan, 2012. "Transformational Leadership Style and Knowledge Management in the Private Sector Firms," Indian Journal of Commerce and Management Studies, Educational Research Multimedia & Publications,India, vol. 3(3), pages 44-49, September.
    20. Kerstin Eilermann & Katrin Halstenberg & Ludwig Kuntz & Kyriakos Martakis & Bernhard Roth & Daniel Wiesen, 2019. "The Effect of Expert Feedback on Antibiotic Prescribing in Pediatrics: Experimental Evidence," Medical Decision Making, , vol. 39(7), pages 781-795, October.

    More about this item

    Keywords

    M14;

    JEL classification:

    • M14 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Corporate Culture; Diversity; Social Responsibility

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:sjobre:v:66:y:2014:i:2:d:10.1007_bf03372894. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.