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Quality in health care: possibilities and limitations of quantitative research instruments among health care users

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  • Mirna Macur

Abstract

Quality in health care has traditionally been dominated by medical profession, where patients’ opinions were labelled as lay evaluation. Patients’ views and opinions are important because they give us an insight into dimensions of quality that are not evaluated by medical profession and often seem to be more important. In health care quantitative methodology is often used to address these quality dimensions and introduce patients’ views and opinions. There are various benefits using quantitative research instruments, such as a detailed analysis of the importance of various quality dimensions for patients and an analysis of factors influencing patients’ satisfaction. On the other hand serious deficiencies can be tackled too, that are usually dealt with qualitative research instruments, because they go deeper into people’s motives and feelings. However, health care service is specific—it is very important to patients (health is one of the most important values), but their participation in health care service is rather low. They also don’t always say and do what they mean. In such a context combination of quantitative and qualitative research instrument does not give satisfactory answers. The importance of complaints is stressed and rewards for taking them seriously and acting upon them is discussed. Copyright Springer Science+Business Media B.V. 2013

Suggested Citation

  • Mirna Macur, 2013. "Quality in health care: possibilities and limitations of quantitative research instruments among health care users," Quality & Quantity: International Journal of Methodology, Springer, vol. 47(3), pages 1703-1716, April.
    • Handle: RePEc:spr:qualqt:v:47:y:2013:i:3:p:1703-1716
    DOI: 10.1007/s11135-011-9621-z
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    References listed on IDEAS

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    1. Joanna Sale & Lynne Lohfeld & Kevin Brazil, 2002. "Revisiting the Quantitative-Qualitative Debate: Implications for Mixed-Methods Research," Quality & Quantity: International Journal of Methodology, Springer, vol. 36(1), pages 43-53, February.
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    Cited by:

    1. Ozkan Tutuncu & Aslihan Cobaner & Osman Guzelgoz & Ayhan Cetin & Mihriban Malkoc & Salih Mollahaliloglu, 2014. "The effects of health transformation program on patient–healthcare personnel communication and interaction in Turkey," Quality & Quantity: International Journal of Methodology, Springer, vol. 48(6), pages 3433-3446, November.
    2. Nazeem ud din & Khalid Zaman & Shagufta Ashraf & Faiza Sajjad & Sundas Saleem & Uzma Raja, 2015. "Quality versus quantity in health care and educational reforms: combating poverty," Quality & Quantity: International Journal of Methodology, Springer, vol. 49(1), pages 267-293, January.

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