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Value-creating functions, satisfaction and loyalty in business markets: a categorical variable approach using a robust methodology under structural equation modeling

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  • José Sánchez

  • María Vijande

  • Juan Gutiérrez

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  • José Sánchez & María Vijande & Juan Gutiérrez, 2012. "Value-creating functions, satisfaction and loyalty in business markets: a categorical variable approach using a robust methodology under structural equation modeling," Quality & Quantity: International Journal of Methodology, Springer, vol. 46(3), pages 777-794, April.
    • Handle: RePEc:spr:qualqt:v:46:y:2012:i:3:p:777-794
    DOI: 10.1007/s11135-010-9413-x
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    References listed on IDEAS

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    1. Sheng-Wuu Joe & Chou-Kang Chiu, 2009. "Proposing online game loyalty and its antecedents considering gender as a moderator: a qualitative study," Quality & Quantity: International Journal of Methodology, Springer, vol. 43(5), pages 731-741, September.
    2. Gary Lilien & Rajdeep Grewal & Douglas Bowman & Min Ding & Abbie Griffin & V. Kumar & Das Narayandas & Renana Peres & Raji Srinivasan & Qiong Wang, 2010. "Calculating, creating, and claiming value in business markets: Status and research agenda," Marketing Letters, Springer, vol. 21(3), pages 287-299, September.
    3. Sunil Gupta & Valarie Zeithaml, 2006. "Customer Metrics and Their Impact on Financial Performance," Marketing Science, INFORMS, vol. 25(6), pages 718-739, 11-12.
    4. Michael J. Tippins & Ravipreet S. Sohi, 2003. "IT competency and firm performance: is organizational learning a missing link?," Strategic Management Journal, Wiley Blackwell, vol. 24(8), pages 745-761, August.
    5. Liu, Annie H. & Leach, Mark P. & Bernhardt, Kenneth L., 2005. "Examining customer value perceptions of organizational buyers when sourcing from multiple vendors," Journal of Business Research, Elsevier, vol. 58(5), pages 559-568, May.
    6. Fontenot, Renee J. & Wilson, Elizabeth J., 1997. "Relational exchange: A review of selected models for a prediction matrix of relationship activities," Journal of Business Research, Elsevier, vol. 39(1), pages 5-12, May.
    7. Fernando Gimeno & Fernando París, 2008. "Measurement of Variables Involved in the Design of a Training Study: Practical Experience Undertaken in a Sports Organisation," Quality & Quantity: International Journal of Methodology, Springer, vol. 42(2), pages 235-256, April.
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    Cited by:

    1. P. Rika Fatimah, 2014. "The development of FFMD Pyramid: Fuzzy Family_Marriage Deployment as decision support method to improve human resources performance," Quality & Quantity: International Journal of Methodology, Springer, vol. 48(2), pages 659-672, March.
    2. Santos, Jose Novais & Mota, João & Baptista, Cristina Sales, 2018. "Understanding configurations of value creation functions in business relationships using a fuzzy-set QCA," Journal of Business Research, Elsevier, vol. 89(C), pages 429-434.

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