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Value-creating functions, satisfaction and loyalty in business markets: a categorical variable approach using a robust methodology under structural equation modeling

Author

Listed:
  • José Sánchez

    ()

  • María Vijande

    ()

  • Juan Gutiérrez

    ()

Abstract

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Suggested Citation

  • José Sánchez & María Vijande & Juan Gutiérrez, 2012. "Value-creating functions, satisfaction and loyalty in business markets: a categorical variable approach using a robust methodology under structural equation modeling," Quality & Quantity: International Journal of Methodology, Springer, vol. 46(3), pages 777-794, April.
  • Handle: RePEc:spr:qualqt:v:46:y:2012:i:3:p:777-794
    DOI: 10.1007/s11135-010-9413-x
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    References listed on IDEAS

    as
    1. Sunil Gupta & Valarie Zeithaml, 2006. "Customer Metrics and Their Impact on Financial Performance," Marketing Science, INFORMS, vol. 25(6), pages 718-739, 11-12.
    2. Gary Lilien & Rajdeep Grewal & Douglas Bowman & Min Ding & Abbie Griffin & V. Kumar & Das Narayandas & Renana Peres & Raji Srinivasan & Qiong Wang, 2010. "Calculating, creating, and claiming value in business markets: Status and research agenda," Marketing Letters, Springer, vol. 21(3), pages 287-299, September.
    3. Liu, Annie H. & Leach, Mark P. & Bernhardt, Kenneth L., 2005. "Examining customer value perceptions of organizational buyers when sourcing from multiple vendors," Journal of Business Research, Elsevier, vol. 58(5), pages 559-568, May.
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    Cited by:

    1. P. Rika Fatimah, 2014. "The development of FFMD Pyramid: Fuzzy Family_Marriage Deployment as decision support method to improve human resources performance," Quality & Quantity: International Journal of Methodology, Springer, vol. 48(2), pages 659-672, March.

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