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Towards supply chain resilience: A structured process approach

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  • Jan Stentoft

    (University of Southern Denmark)

  • Ole Stegmann Mikkelsen

    (University of Southern Denmark)

Abstract

This paper aims to enhance the understanding of how small and medium-sized enterprises (SMEs) can bolster their resilience to supply chain disruptions by engaging and aligning cross-functional staff in the process of developing supply chain resilience (SCRES). Employing process theory, the study adopts a multiple case-study methodology involving 18 Danish production SMEs across two iterative phases: an exploratory phase encompassing eight case companies, and a subsequent refinement phase involving an additional ten case companies. Utilizing a mixed-method approach comprising semi-structured interviews, card sorting exercises, observational studies, and a questionnaire survey, the research proposes a four-stage process for enhancing SCRES. This process includes: 1) mapping the supply chain, 2) identifying vulnerabilities and capabilities within each function, 3) prioritizing and creating cross-organizational alignment, and 4) developing action plans. The refined approach, validated through the ten Danish SMEs in the refinement phase, offers a practical and relevant framework for companies seeking to mitigate vulnerabilities and enhance capabilities in their supply chains. By strengthening SMEs' resilience against supply chain disruptions, this approach serves as a potential model for other companies striving to achieve SCRES.

Suggested Citation

  • Jan Stentoft & Ole Stegmann Mikkelsen, 2024. "Towards supply chain resilience: A structured process approach," Operations Management Research, Springer, vol. 17(4), pages 1421-1443, December.
    • Handle: RePEc:spr:opmare:v:17:y:2024:i:4:d:10.1007_s12063-024-00513-0
    DOI: 10.1007/s12063-024-00513-0
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    References listed on IDEAS

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