Scheduling of multi-class multi-server queueing systems with abandonments
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References listed on IDEAS
- Noah Gans & Ger Koole & Avishai Mandelbaum, 2003. "Telephone Call Centers: Tutorial, Review, and Research Prospects," Manufacturing & Service Operations Management, INFORMS, vol. 5(2), pages 79-141, September.
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More about this item
KeywordsStochastic scheduling; Abandonment; Restless bandits; Index policy; Whittle index;
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