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A Multiserver Queueing System with Impatient Customers

Listed author(s):
  • Nam Kyoo Boots

    (Department of Econometrics, Vrije University, 1081 HV Amsterdam, The Netherlands)

  • Henk Tijms

    (Department of Econometrics, Vrije University, 1081 HV Amsterdam, The Netherlands)

Many real-world situations involve queueing systems in which customers wait for service for a limited time only and leave the system if service has not begun within that time. This paper considers a multiserver queueing system with impatient customers, where the customers arrive according to a Poisson process and the service requirements have a general distribution. A simple and insightful solution is presented for the loss probability. The solution is exact for exponential services and is an excellent heuristic for general service times.

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Article provided by INFORMS in its journal Management Science.

Volume (Year): 45 (1999)
Issue (Month): 3 (March)
Pages: 444-448

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Handle: RePEc:inm:ormnsc:v:45:y:1999:i:3:p:444-448
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  1. Adan, I. J. B. F. & van de Waarsenburg, W. A. & Wessels, J., 1996. "Analyzing EkErc queues," European Journal of Operational Research, Elsevier, vol. 92(1), pages 112-124, July.
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