A Multiserver Queueing System with Impatient Customers
Many real-world situations involve queueing systems in which customers wait for service for a limited time only and leave the system if service has not begun within that time. This paper considers a multiserver queueing system with impatient customers, where the customers arrive according to a Poisson process and the service requirements have a general distribution. A simple and insightful solution is presented for the loss probability. The solution is exact for exponential services and is an excellent heuristic for general service times.
Volume (Year): 45 (1999)
Issue (Month): 3 (March)
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- Adan, I. J. B. F. & van de Waarsenburg, W. A. & Wessels, J., 1996. "Analyzing EkErc queues," European Journal of Operational Research, Elsevier, vol. 92(1), pages 112-124, July.
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