IDEAS home Printed from https://ideas.repec.org/a/spr/jknowl/v14y2023i3d10.1007_s13132-022-00961-8.html
   My bibliography  Save this article

Predicting Critical Success Factors of Business Intelligence Implementation for Improving SMEs’ Performances: a Case Study of Lagos State, Nigeria

Author

Listed:
  • Mudashiru Lateef

    (Universiti Sains Malaysia)

  • Pantea Keikhosrokiani

    (Universiti Sains Malaysia)

Abstract

With emergence of new technologies in the age of digitisation, the implementation of successful business intelligence become transformative for small- and medium-sized enterprises. Therefore, this research aims to investigate the impact of success factors on the implementation of business intelligence in SMEs. A case study of Lagos State, Nigeria, is utilised for this study. A quantitative research method was used with the sample size of 165 respondents from the employees who used business intelligence in SMEs. The data obtained were analysed using the partial least squares-structural equation modelling. The findings of this study revealed that there are some key success factors such as knowledge management, technology orientation, market intelligence, and orientation and entrepreneurial orientation, which affect business intelligence implementation in SMEs. The other factors such as the organisational resources, management structure, and organisational culture were found to be insignificant success factors for the implementation of business intelligence in SMEs. This study provides an insightful understanding of the key success factors for business intelligence implementation which has an impact on business outcomes. The findings of this study will assist entrepreneurs and academicians to construct a business intelligence system that can improve overall organisational efficiency in an ever-changing economic environment. The implementation of a successful business intelligence will aid decision-making, promote economic development for businesses, foster innovation in firms, and increase company performance and productivity, all of which are part of the core sustainable development goals such as SDG 8 and SDG 9.

Suggested Citation

  • Mudashiru Lateef & Pantea Keikhosrokiani, 2023. "Predicting Critical Success Factors of Business Intelligence Implementation for Improving SMEs’ Performances: a Case Study of Lagos State, Nigeria," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 14(3), pages 2081-2106, September.
    • Handle: RePEc:spr:jknowl:v:14:y:2023:i:3:d:10.1007_s13132-022-00961-8
    DOI: 10.1007/s13132-022-00961-8
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s13132-022-00961-8
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s13132-022-00961-8?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to

    for a different version of it.

    References listed on IDEAS

    as
    1. Sarstedt, Marko & Ringle, Christian M. & Smith, Donna & Reams, Russell & Hair, Joseph F., 2014. "Partial least squares structural equation modeling (PLS-SEM): A useful tool for family business researchers," Journal of Family Business Strategy, Elsevier, vol. 5(1), pages 105-115.
    2. Rimvydas Skyrius, 2021. "Business Intelligence Technologies," Progress in IS, in: Business Intelligence, edition 1, chapter 0, pages 145-185, Springer.
    3. Jennings, Daniel F. & Seaman, Samuel L., 1990. "Aggressiveness of response to new business opportunities following deregulation: An empirical study of established financial firms," Journal of Business Venturing, Elsevier, vol. 5(3), pages 177-189, May.
    4. Edem Korku Agbobli & Olabanji Oni & Olawale Fatoki, 2017. "Market Orientation and Performance of Small Businesses in South Africa," Journal of Economics and Behavioral Studies, AMH International, vol. 9(5), pages 135-143.
    5. Barbara Wixom & Hugh Watson, 2010. "The BI-Based Organization," International Journal of Business Intelligence Research (IJBIR), IGI Global, vol. 1(1), pages 13-28, January.
    6. William Money & Arch Turner, 2005. "Assessing Knowledge Management System User Acceptance with the Technology Acceptance Model," International Journal of Knowledge Management (IJKM), IGI Global Scientific Publishing, vol. 1(1), pages 8-26, January.
    7. Michael L. Gonzales & Somnath Mukhopadhyay & Kallol Bagchi & Leopoldo Gemoets, 2019. "Factors influencing business intelligence-enabled success in global companies: an empirical study," International Journal of Business Information Systems, Inderscience Enterprises Ltd, vol. 30(3), pages 324-347.
    8. Jaklič, Jurij & Grublješič, Tanja & Popovič, Aleš, 2018. "The role of compatibility in predicting business intelligence and analytics use intentions," International Journal of Information Management, Elsevier, vol. 43(C), pages 305-318.
    9. Tope Samuel Adeyelure & Billy Mathias Kalema & Kelvin J. Bwalya, 2018. "Deployment factors for mobile business intelligence in developing countries small and medium enterprises," African Journal of Science, Technology, Innovation and Development, Taylor & Francis Journals, vol. 10(6), pages 715-723, September.
    10. Tope Samuel Adeyelure & Billy Mathias Kalema & Kelvin Joseph Bwalya, 2018. "A framework for deployment of mobile business intelligence within small and medium enterprises in developing countries," Operational Research, Springer, vol. 18(3), pages 825-839, October.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. repec:zib:zbmbmj:v:3:y:2023:i:1:p:18-26 is not listed on IDEAS

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Godwin Kaisara & Sulaiman Olusegun Atiku & Kelvin Joseph Bwalya, 2022. "Structural Determinants of Mobile Learning Acceptance among Undergraduates in Higher Educational Institutions," Sustainability, MDPI, vol. 14(21), pages 1-14, October.
    2. Nour El Houda Ben Amor & Mohamed Nabil Mzoughi, 2023. "Do Millennials’ Motives for Using Snapchat Influence the Effectiveness of Snap Ads?," SAGE Open, , vol. 13(3), pages 21582440231, July.
    3. Ioana Gutu & Daniela Tatiana Agheorghiesei & Alexandru Tugui, 2023. "Assessment of a Workforce Sustainability Tool through Leadership and Digitalization," IJERPH, MDPI, vol. 20(2), pages 1-30, January.
    4. Al-Baraa Abdulrahman Al-Mekhlafi & Ahmad Shahrul Nizam Isha & Nicholas Chileshe & Mohammed Abdulrab & Anwar Ameen Hezam Saeed & Ahmed Farouk Kineber, 2021. "Modelling the Relationship between the Nature of Work Factors and Driving Performance Mediating by Role of Fatigue," IJERPH, MDPI, vol. 18(13), pages 1-17, June.
    5. Rehman, Anisur & Behera, Rajat Kumar & Islam, Md Saiful & Elahi, Yasir Arafat & Abbasi, Faraz Ahmad & Imtiaz, Asma, 2024. "Drivers of metaverse adoption for enhancing marketing capabilities of retail SMEs," Technology in Society, Elsevier, vol. 79(C).
    6. Baier-Fuentes, Hugo & Andrade-Valbuena, Nelson A. & Huertas Gonzalez-Serrano, Maria & Gaviria-Marin, Magaly, 2023. "Bricolage as an effective tool for the survival of owner-managed SMEs during crises," Journal of Business Research, Elsevier, vol. 157(C).
    7. Ayodeji Emmanuel Oke & Ahmed Farouk Kineber & Mohamed Elseknidy & Fakunle Samuel Kayode, 2023. "Radio frequency identification implementation model for sustainable development: A structural equation modeling approach," Sustainable Development, John Wiley & Sons, Ltd., vol. 31(3), pages 1824-1844, June.
    8. Ilenia Bravo & Ilenia Colamatteo & Simona Balzano & Lucio Cappelli & Enrica Iannucci, 2024. "Consumer Behaviour Regarding Certified Food," Sustainability, MDPI, vol. 16(9), pages 1-12, April.
    9. Asif Khan & Chih-Cheng Chen & Kwanrat Suanpong & Athapol Ruangkanjanases & Santhaya Kittikowit & Shih-Chih Chen, 2021. "The Impact of CSR on Sustainable Innovation Ambidexterity: The Mediating Role of Sustainable Supply Chain Management and Second-Order Social Capital," Sustainability, MDPI, vol. 13(21), pages 1-25, November.
    10. Diego Norena-Chavez, 2022. "Influence of SARS-CoV-2 on the Mediating Effect of Entrepreneurial Passion in the Relationship between Entrepreneurial Self-Efficacy and Innovative Behavior," International Journal of Economics & Business Administration (IJEBA), International Journal of Economics & Business Administration (IJEBA), vol. 0(1), pages 125-139.
    11. Chen, Shih-Chih & Hung, Chung-Wen, 2016. "Elucidating the factors influencing the acceptance of green products: An extension of theory of planned behavior," Technological Forecasting and Social Change, Elsevier, vol. 112(C), pages 155-163.
    12. Mahadzirah Mohamad & Asyraf Afthanorhan* & Zainudin Awang & Morliyati Mohammad, 2019. "Comparison Between CB-SEM and PLS-SEM: Testing and Confirming the Maqasid Syariah Quality of Life Measurement Model," The Journal of Social Sciences Research, Academic Research Publishing Group, vol. 5(3), pages 608-614, 03-2019.
    13. Hsien-Tsung Chang & Nilamadhab Mishra & Chung-Chih Lin, 2015. "IoT Big-Data Centred Knowledge Granule Analytic and Cluster Framework for BI Applications: A Case Base Analysis," PLOS ONE, Public Library of Science, vol. 10(11), pages 1-23, November.
    14. Justin R. Hall & Selen Savas-Hall & Eric H. Shaw, 2023. "A deductive approach to a systematic review of entrepreneurship literature," Management Review Quarterly, Springer, vol. 73(3), pages 987-1016, September.
    15. Hock-Doepgen, Marianne & Clauss, Thomas & Kraus, Sascha & Cheng, Cheng-Feng, 2021. "Knowledge management capabilities and organizational risk-taking for business model innovation in SMEs," Journal of Business Research, Elsevier, vol. 130(C), pages 683-697.
    16. Cliff R. Kikawa & Charity Kiconco & Moses Agaba & Dimas Ntirampeba & Amos Ssematimba & Billy M. Kalema, 2022. "Social Media Marketing for Small and Medium Enterprise Performance in Uganda: A Structural Equation Model," Sustainability, MDPI, vol. 14(21), pages 1-20, November.
    17. José Roberto Frega & Alex Antonio Ferraresi & Carlos Olavo Quandt & Claudimar Pereira da Veiga, 2018. "Relationships Among Knowledge Management, Organisational Innovativeness and Performance: Covariance-Based Versus Partial Least-Squares Structural Equation Modelling," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 17(01), pages 1-19, March.
    18. Mkedder, Nadjim & Jain, Varsha & Salunke, Parth, 2024. "Determinants of virtual reality stores influencing purchase intention: An interpretive structural modeling approach," Journal of Retailing and Consumer Services, Elsevier, vol. 78(C).
    19. Debicki, Bart J. & Kellermanns, Franz W. & Chrisman, James J. & Pearson, Allison W. & Spencer, Barbara A., 2016. "Development of a socioemotional wealth importance (SEWi) scale for family firm research," Journal of Family Business Strategy, Elsevier, vol. 7(1), pages 47-57.
    20. R.M. Thirupathi & S. Vinodh, 2016. "Application of interpretive structural modelling and structural equation modelling for analysis of sustainable manufacturing factors in Indian automotive component sector," International Journal of Production Research, Taylor & Francis Journals, vol. 54(22), pages 6661-6682, November.

    More about this item

    Keywords

    ;
    ;
    ;
    ;
    ;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:jknowl:v:14:y:2023:i:3:d:10.1007_s13132-022-00961-8. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.