IDEAS home Printed from https://ideas.repec.org/a/spr/grdene/v30y2021i4d10.1007_s10726-021-09734-1.html
   My bibliography  Save this article

Using Artificial Intelligence to provide Intelligent Dispute Resolution Support

Author

Listed:
  • John Zeleznikow

    (Latrobe University)

Abstract

In this article, we review the use of Artificial Intelligence to provide intelligent dispute resolution support. In the early years there was little systematic development of such systems. Rather a number of ad hoc systems were developed. The focus of these systems was upon the technology being utilised, rather than user needs. Following a review of historic systems, we focus upon what are the important components of intelligent Online Dispute Resolution systems. Arising from this review, we develop an initial model for constructing user centric intelligent Online Dispute Resolution systems. Such a model integrates Case management, Triaging, Advisory tools, Communication tools, Decision Support Tools and Drafting software. No single dispute is likely to require all six processes to resolve the issue at stake. However, the development of such a hybrid ODR system would be very significant important starting point for expanding into a world where Artificial Intelligence is gainfully used.

Suggested Citation

  • John Zeleznikow, 2021. "Using Artificial Intelligence to provide Intelligent Dispute Resolution Support," Group Decision and Negotiation, Springer, vol. 30(4), pages 789-812, August.
    • Handle: RePEc:spr:grdene:v:30:y:2021:i:4:d:10.1007_s10726-021-09734-1
    DOI: 10.1007/s10726-021-09734-1
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s10726-021-09734-1
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s10726-021-09734-1?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Ernest M. Thiessen & Daniel P. Loucks & Jery R. Stedinger, 1998. "Computer-Assisted Negotiations of Water Resources Conflicts," Group Decision and Negotiation, Springer, vol. 7(2), pages 109-129, March.
    2. Marc Galanter, 2004. "The Vanishing Trial: An Examination of Trials and Related Matters in Federal and State Courts," Journal of Empirical Legal Studies, John Wiley & Sons, vol. 1(3), pages 459-570, November.
    3. Steven J. Brams & Jeffrey M. Togman, 1996. "Camp David: Was The Agreement Fair?," Conflict Management and Peace Science, Peace Science Society (International), vol. 15(1), pages 99-112, February.
    4. Gregory E. Kersten & Wojtek Michalowski & Stan Szpakowicz & Zbig Koperczak, 1991. "Restructurable Representations of Negotiation," Management Science, INFORMS, vol. 37(10), pages 1269-1290, October.
    5. N.R. Jennings & P. Faratin & A.R. Lomuscio & S. Parsons & M.J. Wooldridge & C. Sierra, 2001. "Automated Negotiation: Prospects, Methods and Challenges," Group Decision and Negotiation, Springer, vol. 10(2), pages 199-215, March.
    6. Mareike Schoop, 2002. "Electronic Markets for Architects—The Architecture of Electronic Markets," Information Systems Frontiers, Springer, vol. 4(3), pages 285-302, September.
    7. Naomi Augar & John Zeleznikow, 2014. "Developing Online Support and Counseling to Enhance Family Dispute Resolution in Australia," Group Decision and Negotiation, Springer, vol. 23(3), pages 515-532, May.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Rudolf Vetschera & Michael Filzmoser & Ronald Mitterhofer, 2014. "An Analytical Approach to Offer Generation in Concession-Based Negotiation Processes," Group Decision and Negotiation, Springer, vol. 23(1), pages 71-99, January.
    2. Brooke Abrahams & Emilia Bellucci & John Zeleznikow, 2012. "Incorporating Fairness into Development of an Integrated Multi-agent Online Dispute Resolution Environment," Group Decision and Negotiation, Springer, vol. 21(1), pages 3-28, January.
    3. Serafim Opricovic, 2009. "A Compromise Solution in Water Resources Planning," Water Resources Management: An International Journal, Published for the European Water Resources Association (EWRA), Springer;European Water Resources Association (EWRA), vol. 23(8), pages 1549-1561, June.
    4. Michael Heise, 2016. "Assessing Assessments of Israel's 2006 Class Action Law," Journal of Institutional and Theoretical Economics (JITE), Mohr Siebeck, Tübingen, vol. 172(1), pages 108-112, March.
    5. Melvin F. Shakun, 2005. "Multi-bilateral Multi-issue E-negotiation in E-commerce with a Tit-for-Tat Computer Agent," Group Decision and Negotiation, Springer, vol. 14(5), pages 383-392, September.
    6. Bielen, Samantha & Grajzl, Peter & Marneffe, Wim, 2017. "Procedural events, judge characteristics, and the timing of settlement," International Review of Law and Economics, Elsevier, vol. 52(C), pages 97-110.
    7. Sigifredo Laengle & Nikunja Mohan Modak & Jose M. Merigo & Gustavo Zurita, 2018. "Twenty-Five Years of Group Decision and Negotiation: A Bibliometric Overview," Group Decision and Negotiation, Springer, vol. 27(4), pages 505-542, August.
    8. Huiye Ma & Nicole Ronald & Theo Arentze & Harry Timmermans, 2013. "Negotiating on location, timing, duration, and participant in agent-mediated joint activity-travel scheduling," Journal of Geographical Systems, Springer, vol. 15(4), pages 427-451, October.
    9. Samantha Bielen & Wim Marneffe & Peter Grajzl & Valentina Dimitrova-Grajzl, 2018. "The Duration of Judicial Deliberation: Evidence from Belgium," Journal of Institutional and Theoretical Economics (JITE), Mohr Siebeck, Tübingen, vol. 174(2), pages 303-333, June.
    10. Edwige Fain, 2017. "Standard of proof and volume of litigation: A comparative perspective," Economics Bulletin, AccessEcon, vol. 37(4), pages 2434-2445.
    11. Gillian K. Hadfield, 2004. "Where Have All the Trials Gone? Settlements, Nontrial Adjudications, and Statistical Artifacts in the Changing Disposition of Federal Civil Cases," Journal of Empirical Legal Studies, John Wiley & Sons, vol. 1(3), pages 705-734, November.
    12. Alessio R. Lomuscio & Michael Wooldridge & Nicholas R. Jennings, 2003. "A Classification Scheme for Negotiation in Electronic Commerce," Group Decision and Negotiation, Springer, vol. 12(1), pages 31-56, January.
    13. Jorge E. Hernández & Josefa Mula & Raúl Poler & Andrew C. Lyons, 2014. "Collaborative Planning in Multi-tier Supply Chains Supported by a Negotiation-Based Mechanism and Multi-agent System," Group Decision and Negotiation, Springer, vol. 23(2), pages 235-269, March.
    14. Jain, Vipul & Deshmukh, S.G., 2009. "Dynamic supply chain modeling using a new fuzzy hybrid negotiation mechanism," International Journal of Production Economics, Elsevier, vol. 122(1), pages 319-328, November.
    15. Teich, Jeffrey E. & Wallenius, Hannele & Wallenius, Jyrki & Zionts, Stanley, 1996. "Identifying Pareto-optimal settlements for two-party resource allocation negotiations," European Journal of Operational Research, Elsevier, vol. 93(3), pages 536-549, September.
    16. Michael Heise, 2013. "Empirical Analysis of Civil Litigation: Torts Trials in State Courts," Chapters, in: Jennifer H. Arlen (ed.), Research Handbook on the Economics of Torts, chapter 1, pages 11-30, Edward Elgar Publishing.
    17. Vetschera, Rudolf, 1992. "Composite alternatives in group decision support," Discussion Papers, Series I 262, University of Konstanz, Department of Economics.
    18. Beaudoin, D. & Frayret, J.-M. & LeBel, L., 2010. "Negotiation-based distributed wood procurement planning within a multi-firm environment," Forest Policy and Economics, Elsevier, vol. 12(2), pages 79-93, February.
    19. Kim Economides & Alfred A. Haug & Joe McIntyre, 2013. "Are Courts Slow? Exposing and Measuring the Invisible Determinants of Case Disposition Time," Working Papers 1317, University of Otago, Department of Economics, revised Nov 2013.
    20. Ronald, Nicole & Arentze, Theo & Timmermans, Harry, 2012. "Modeling social interactions between individuals for joint activity scheduling," Transportation Research Part B: Methodological, Elsevier, vol. 46(2), pages 276-290.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:grdene:v:30:y:2021:i:4:d:10.1007_s10726-021-09734-1. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.