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GSS for Multi-Organizational Collaboration: Reflections on Process and Content

Author

Listed:
  • Fran Ackermann

    (Strathclyde University)

  • L. Alberto Franco

    (University of Warwick)

  • Brent Gallupe

    (Queen’s University)

  • Michael Parent

    (Simon Fraser University)

Abstract

Multi-organizational collaboration has become the norm for modern organizations as they seek to survive and prosper in increasingly turbulent times. These collaborations can take many forms, but face problems due to different management styles, different cultures, and different operating modes of the participant organizations. These differences usually cause difficulties for the multi-organizational teams that are set up to make the collaboration operational. Group Support Systems (GSSs) is one possible way of supporting these multi-organization collaboration teams (MCTs). This paper builds and describes a conceptual framework that highlights the critical characteristics of these teams and how GSS might support their activities. The framework is based on a detailed analysis of three case studies using three different GSSs.

Suggested Citation

  • Fran Ackermann & L. Alberto Franco & Brent Gallupe & Michael Parent, 2005. "GSS for Multi-Organizational Collaboration: Reflections on Process and Content," Group Decision and Negotiation, Springer, vol. 14(4), pages 307-331, July.
    • Handle: RePEc:spr:grdene:v:14:y:2005:i:4:d:10.1007_s10726-005-0317-4
    DOI: 10.1007/s10726-005-0317-4
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    References listed on IDEAS

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    1. Franco, L. Alberto & Cushman, Mike & Rosenhead, Jonathan, 2004. "Project review and learning in the construction industry: Embedding a problem structuring method within a partnership context," European Journal of Operational Research, Elsevier, vol. 152(3), pages 586-601, February.
    2. Fran Ackermann & Colin Eden, 2001. "Contrasting Single User and Networked Group Decision Support Systems for Strategy Making," Group Decision and Negotiation, Springer, vol. 10(1), pages 47-66, January.
    3. Cynthia Hardy & Nelson Phillips, 1998. "Strategies of Engagement: Lessons from the Critical Examination of Collaboration and Conflict in an Interorganizational Domain," Organization Science, INFORMS, vol. 9(2), pages 217-230, April.
    4. Sajda Qureshi, 2000. "Organisational Change through Collaborative Learning in a Network Form," Group Decision and Negotiation, Springer, vol. 9(2), pages 129-147, March.
    5. Eden, Colin, 1995. "On evaluating the performance of `wide-band' GDSS's," European Journal of Operational Research, Elsevier, vol. 81(2), pages 302-311, March.
    6. Colin Eden & Fran Ackermann, 2001. "Group Decision and Negotiation in Strategy Making," Group Decision and Negotiation, Springer, vol. 10(2), pages 119-140, March.
    7. Cushman, Mike, 2001. "Action research in the UK construction industry - the B-hive project," LSE Research Online Documents on Economics 24748, London School of Economics and Political Science, LSE Library.
    8. Jaco Appelman & Etiënne Rouwette & Sajda Qureshi, 2002. "The Dynamics of Negotiation in a Global Inter-Organizational Network: Findings from the Air Transport and Travel Industry," Group Decision and Negotiation, Springer, vol. 11(2), pages 145-164, March.
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    Cited by:

    1. Sang M. Lee & Seong-Bae Lim & Domingo Ribeiro Soriano, 2009. "Suppliers’ Participation in a Single Buyer Electronic Market," Group Decision and Negotiation, Springer, vol. 18(5), pages 449-465, September.
    2. Carlos A. Bana e Costa & João Carlos Lourenço & Mónica Duarte Oliveira & João C. Bana e Costa, 2014. "A Socio-technical Approach for Group Decision Support in Public Strategic Planning: The Pernambuco PPA Case," Group Decision and Negotiation, Springer, vol. 23(1), pages 5-29, January.
    3. A Morton & F Ackermann & V Belton, 2007. "Problem structuring without workshops? Experiences with distributed interaction within a PSM process," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 58(5), pages 547-556, May.
    4. Johanna Bragge & Hilkka Merisalo-Rantanen & Antti Nurmi & Leena Tanner, 2007. "A Repeatable E-Collaboration Process Based on ThinkLets for Multi-Organization Strategy Development," Group Decision and Negotiation, Springer, vol. 16(4), pages 363-379, July.
    5. C Eden & F Ackermann & J M Bryson & G P Richardson & D F Andersen & C B Finn, 2009. "Integrating modes of policy analysis and strategic management practice: requisite elements and dilemmas," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 60(1), pages 2-13, January.
    6. F. Ackermann & M. Yearworth & L. White, 2018. "Micro-processes in Group Decision and Negotiation: Practices and Routines for Supporting Decision Making," Group Decision and Negotiation, Springer, vol. 27(5), pages 709-713, October.
    7. Fran Ackermann & Colin Eden & Igor Pyrko, 2016. "Accelerated Multi-Organization Conflict Resolution," Group Decision and Negotiation, Springer, vol. 25(5), pages 901-922, September.
    8. Igor Pyrko & Colin Eden & Susan Howick, 2019. "Knowledge Acquisition Using Group Support Systems," Group Decision and Negotiation, Springer, vol. 28(2), pages 233-253, April.
    9. L A Franco, 2007. "Assessing the impact of problem structuring methods in multi-organizational settings: an empirical investigation," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 58(6), pages 760-768, June.
    10. Jorge E. Hernández & Raúl Poler & Josefa Mula & Francisco C. Lario, 2011. "The Reverse Logistic Process of an Automobile Supply Chain Network Supported by a Collaborative Decision-Making Model," Group Decision and Negotiation, Springer, vol. 20(1), pages 79-114, January.
    11. J Pollack, 2009. "Multimethodology in series and parallel: strategic planning using hard and soft OR," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 60(2), pages 156-167, February.
    12. M den Hengst & G-J de Vreede & R Maghnouji, 2007. "Using soft OR principles for collaborative simulation: a case study in the Dutch airline industry," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 58(5), pages 669-682, May.

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